If you enjoy being yelled at and disrespected by a business owner, Wrapstars -- and its owner John…read moreFetterman -- is the place for you! Against my better judgment, I gave John another chance after a bad experience 12 years ago. Big mistake. He hasn't changed one bit, and I've learned my lesson.
I reached out because his shop is only half a mile from my work and I needed a wrap removed quickly. I already had a $700 quote from another trusted wrap shop I've used for years, but they were 10 days out. John quoted me $110/hr and said it would take a couple of hours, maybe a few at most, after I sent photos and dropped off the car.
Four hours later, I called for an update. His response? "Man, the fing wrap is a fing piece of s***. Whoever put this fing s on there are f***ing morons." I calmly asked him not to curse at me again. He stopped for the moment and said he had four guys working on it and they were only halfway done. When I came to check, the car looked half-finished -- over-promised and under-delivered.
The next day, after another seven hours (and zero updates unless I called), the wrap was finally removed. The invoice? $980, more than double his "few hours" estimate of around $440. When I expressed disappointment, he didn't apologize -- just cursed more and blamed the "s*** wrap company" I used. We settled on $900, and he said a detailer would clean it that afternoon for a small extra fee.
Three hours later, still no response to my texts, so I called and was told the detailer had just started. The detailer, who was actually very professional, later told me it would be $700 to clean off all the leftover adhesive. So John's original $440 estimate had now ballooned to $1,600. When I confronted John, he initially said he'd "eat the cost" since he misquoted me -- which I thought was fair.
I picked up the car around 9pm, still covered in glue, and the detailer came back the next morning. Three hours into the job, the cleaner texted me again saying John told him I was paying. When I called John to clarify, he exploded -- yelling and swearing nonstop, throwing around "motherf***ers" and blaming me for everything. When I told him to stop speaking to me that way or I'd hang up, he just kept going. I hung up, and he then texted me more profanity-filled messages.
The cleaner, trying to stay professional, agreed to finish for $400. I asked John again to pay what he said he would, and he refused. In the end, I paid the cleaner myself. When the car was finally done, he showed me nine deep gouges in the paint, clearly from the wrap removal. I got the car brand new from the dealership and wrapped it immediately, so the damage happened during removal -- either from improper tools or carelessness.
This was, without exaggeration, one of the worst customer service experiences of my life. I've never had a business owner scream, curse, and belittle me repeatedly over the phone and through text. Between the unprofessional communication, broken promises, inflated costs, and damage to my car, I can confidently say I would never recommend this company to anyone who values honesty, respect, or professionalism.
If you like being cursed at and overcharged -- Wrapstars is for you. For everyone else, do yourself a favor and stay far, far away.
