I called in this branch of Waterstones before my train home from London Euston station nearby, this branch is on Tottenham Court Road, in a rather central London location, albeit it isn't as big as their flagship store as Piccadilly it is still a pretty decent branch, it's a new store, it feels new and as I recall it only opened in around 2016.
They had a pretty decent selection, including multiple cafes (I don't really see the point of having two in a bookshop? surely having one cafe and more space for books would be a better idea or even space for toilets etc?)
There wasn't a great deal of staff around the shop floor, I only noticed one person working at the tills which was a shame, and when it did get a little busy it would be hard to ask for assistance or where something is for example.
The store did have slightly too many stands in the way, which meant pass through the store was slightly difficult, but this wasn't as bad as other stores.
Overall a decent Waterstones store, it feels quite modern and does stand out compared to other branches I've visited, space could be utilised better with perhaps more staff to satisfy demand and offer assistance from locating to recommending a book. 3* read more