I purchased a home through Yancey Realty in February 2026. What I did not know was that Yancey…read moreRealty had also served as property manager for the prior tenant at the same property -- meaning they had direct written knowledge of the home's material defects before they listed and sold it to me. Their written communications to the prior tenant acknowledged "many issues" including specifically "the drainage issue," and offered her a lease termination because the owners could not afford repairs. Franklin Yancey, broker in charge and owner, personally acknowledged to the prior tenant that the HVAC was undersized and non-code-compliant. None of this was disclosed to me. The property was marketed as "turn-key" and "move-in ready." Cameron Frank told me the home was worth more than comparable homes in the neighborhood. The home did not appraise for anywhere near the selling price. When my inspection identified significant issues including electrical and plumbing code violations, Cameron Frank characterized them as "mostly optional" repairs common in older homes -- while simultaneously using claimed electrical and plumbing work as a negotiating tool to justify the price and limit my concessions. Public permit records confirm that work was forced remediation of an illegal wastewater discharge condition, not elective improvement. My formal request for $20,080 in concessions tied to documented inspection findings was countered with $1,000. When I raised concerns, Mr. Frank suggested that if I could not "overlook some things" I should consider new construction. He also referenced my buyer's agent's commission in an apparent attempt to pressure her to pressure me into accepting inadequate concessions. After closing I discovered the true extent of what had been concealed. I contacted Franklin Yancey directly, informed him I had filed a complaint with the NC Real Estate Commission and had already spent approximately $20,000 in repairs. He asked how much I was into it, offered nothing -- no investigation, no remediation, no follow-up of any kind -- and wished me well. I have since spent over $39,000 in repairs. A professional foundation inspector's written report states the damage is "clearly not new" and "has clearly been affecting this house for years." Neighbors approached me independently, offering to assist in holding Yancey Realty accountable because they had witnessed how the prior tenant was treated and were aware of the property's known problems. I have filed complaints with the NC Real Estate Commission against Yancey Realty, Cameron Frank, and Franklin Yancey. The prior tenant has provided a signed written statement and is willing to testify. I am sharing this so that no one else experiences what I have experienced

Very unprofessional. My agent left and Ive been harassed by another agent saying he heard I was…read moreselling my home. No he didn't. He got my number off of files that should be confidential. I would not recommend this agency.

My family was planning a move from New Jersey to North Carolina for about 2 years before we finally…read moredecided to get serious about looking for homes in the fall of 2022. We met Deanna soon after and were immediately impressed by her greater Charlotte area knowledge. More so, we were extremely grateful when she offered to FaceTime us showing of homes while we were in NJ. Right from the get go, we had a great experience. Once we found the home we wanted to put an offer on, Deanna made the process seamless - she was very communicative, kept us updated each step of the way, and was always available for any questions we had. She also added several best practices / tips about the home buying process that likely saved us significant time and money. This was already the best experience we had ever had buying a home The week of our closing was perhaps the most stressful week of our life - and I don't know how we would've gotten through it without Deanna. The buyers of our NJ home kept delaying our closing, impacting our NC purchase. We had to jump through so many hoops in the final hours, and Deanna didn't flinch - she just kept coming through with critical advice and guidance. Worse still, just days before our closing, our 3 year old daughter was diagnosed with Leukemia, completely devastating our family. Beyond the health and family concerns, this further complicated the home buying process since I was unavailable for the majority of the week. Deanna went far above and beyond, personally offering to facilitate the NC buying process in ways I could've never imagined. She offered multiple visits to the home and even offered her own home as a place I could stay if I couldn't get a flight back home in time. My wife and I truly were brought to tears by her generosity and kindness in what was the most difficult time of our lives. I've bought and sold several homes over the past few years, and I know how critical it is to have an agent that you can trust, is reliable, and is knowledgeable. Deanna checks all these boxes and more. If you are looking to buy a home in the Charlotte are - please, please look no further. Give Deanna a call.

We had used Ryan Harlan to work on a home that my wife had found on Realtor.com. He did work the…read morepurchase and quick turnaround sale without any significant issues. When I was in the hospital recovering from triple bypass surgery, my wife had a very stressful, frightening incident and found a house that looked okay She called Ryan and had him make an offer sight unseen because of her fears living where we did after the aforementioned incident. Ryan did nothing to try and get the best price for the place and when he received the inspection report ONLY sent it to us via email. No review, no comments, NOTHING. We went thru with the purchase, but decided this was not the home for us and put it back on the market using Ryan. He did basically nothing to hep market the property, no open houses, nothing outside of posting on Realtor and Zillow. After a month we took it off the market and terminated our agreement with Ryan. All the tie we worked with him he made a big effort to come across as our best new friend with offers of dinner out and other social outings which, of course, never happened. We researched realtors in the area where the house is located and found one very highly rated by multiple independent sources. We relisted the house with him. He asked if we had had an inspection done when we purchased the place, which of course we had and provided it to him. He reviewed it and within a day called us back with his findings that included 2 significant items that should have definitely been addressed by our previous agent. He did not think they were necessarily show stoppers but should ethically have been discussed with us and the seller. Ryan, as stated, did not seem to have ever looked at the inspection report, certainly did not note any issues with it to us and merely sent it as an attachment to an email. BTW, he purports to be a Home Town Heroes participant. Realtors in this program return 50% of their commission to their clients. He took his full commission on our purchase and did not return a penny to us!!! I now have to seriously question his ethics and his buddy-buddy attitude. NOT FOR REAL!! AVOID HIM LIKE THE PLAGUE!!!

We had a wonderful experience finding and purchasing our first home in Charlotte with Ryan. He was…read moreattentive to our requests, anticipated our needs, highly responsive to our questions, and generally a pleasant person to work with. Ryan provided excellent guidance in helping us to get the best purchase price for our home, negotiated with the seller and our selected lender, and followed up with us throughout the due diligence and contract processes. We will absolutely use Ryan for any future real estate needs and will recommend him to anyone we know that's looking to purchase or sell a home.

DO NOT DO BUISNESS WITH THIS COMPANY!!! They have charged me for services that were never done:…read morecleaning of the house, washing carpet after my tenants moved out. Failed to fix basic things to be presentable to potential tenants like changing the light bulbs, removing the rubbish from the property even though I paid for it to be done. Next, they have neglected to rent my house for 5 months after my first tenants moved out. The company claimed that the market is slow, people are not interested in renting my house. As the time went by, they lowered the rental price three time to "attract" potential tenants. The truth is their real estate agent didn't respond to potential renters' calls, texts. People who were interested to rent the house found my phone number and texted me directly, stating that they are interested to rent my house, but the listing agent does not respond to any of their requests. After this event, I fired Preferred Home Management company and rented the house myself within one week from placing an add. I leave in a different state than the house for rent is located and trusted that all of the above service were done as promised. Upon entering the house after 5 months on the market I could not believe that i paid for services that were never done. They committed fraud!!!

I would highly recommend avoiding this company. We had a rental and went 3 weeks in 90 degree…read moreweather with no a/c. Not to mention there was a roach problem we were unaware of and had to handle ourselves while in the unit. They also think we should have to pay $1300 on top of rent for listing the home early even though they didn't find someone to move in early. Every maintenance request I had to follow up on and I didn't even get an email or text response when I inquired about listing our rental so we weren't even sure they had done it. Do not move into their properties or use them. They do not value their clients and practice bad business.

Having worked with Donna DeBiasi, I was in the best hands while looking for the perfect townhouse…read morefor me and my family! Her and the team are very diligent, friendly and know the market well. Highly recommend.

We are first time home buyers and totally new to the Charlotte area. Holly Webster has been…read moreexceptional to us, setting up over 20 appointments on a short weekend, listening to our needs and wants, as well as not pressuring us into any decisions. She is a real pleasure to speak with and we feel she has genuinely had our best interest in mind. She has gone above and beyond in regards to communicating, explaining, and walking us through nervous and uncertain times of our first big purchase. I highly recommend Holly Webster as an agent if you are looking to purchase theough HAR. Thanks Holly!