We rented from Water Trix twice over the 2023 Memorial Day weekend. I reserved a Tritoon online a couple of weeks before our upcoming trip to celebrate my dads 75th birthday. Water Trix was just around the corner of the lake house rental we chose there in Grove. So I picked it based on location and their prices. So glad I did. Little did I know that later I would be so thankfully for David (the owner) and his professionalism and great customer service. The first rental of the Tritoon went perfect. Nice boat and the family had a great time. The next day we rented a wave runner from them. Before I left the dock, David warned me to stay away from the shallow areas of the lake because wave runners love to suck up rocks and if that happens it will ruin your day if the impeller gets jammed up. Sure enough, me and the family rode the wave runner all around the lake and was having a blast, but towards the very end of the day we got into some water that we didn't know was shallow. Sure enough the impeller got jammed and we were dead in the water. Thankfully we had another couple on a wave runner tow us back to the lake house. As we were driving back to Water Trix, we were saying to ourselves we're gonna get a huge repair bill for this. However when we got there and told David what had happened, he responded with oh no, that's a bummer. Then he asked where it was and offered us a pontoon boat to go get it and tow it back to the dock for them since they were so busy dealing with other customers on the busy Memorial Day weekend. Me and my dad jumped on the boat and went back to get the wave runner and tow it back. Once we got back to the Water Trix dock they raised the wave runner up on one of their lifts and confirmed the impeller was jammed and it would require some disassembly to fix it. I again apologized and said please bill me for the repair and we're sorry we made you lose your next customer that already reserved the wave runner. He said not a problem and there won't be any additional repair costs to me and that they have it covered as part of the rental agreement. I was blown away and couldn't have been more shocked to hear that I WAS NOT going to get a big repair bill. I was so thankful that David said this to us. I was very pleased with that kind of service and that they weren't out to nickel and dime their customers. Because of this I HIGHLY RECOMMEND Water Trix to anyone that needs a rental at Grand Lake in Grove Oklahoma. They offer the best prices, a convenient location, and superb customer service. Thanks Again David. We'll be back one day and we recommend Water Trix to everyone that needs your services. read more