I purchased a nice watch from Alex and Team. Process was smooth and the customer service was excellent. I felt I received a fair price and they were patient as I asked to see a few watches. No hard sell and they answered all my questions while helping me find the right watch. read more

Sam was great! Went in for a black Omega Seamaster Diver 300 that he had on a rubber strap, a number of weeks ago. Although it wasn't "the one" I had told him I was really looking for a blue dial on a steel bracelet. Thinking it was going to be another 3-6 months until he got something in, and probably wouldn't have remembered... A week or two later I got an email that he got in the exact one I was looking for! With 4 years left on the warranty still! So I made an appointment to check it out, thinking it wasn't in that great condition and was SUPER surprised it was in much better shape than I thought. So I pulled the trigger! All in all a great experience. No haggling. A fair price. And really professional in all our communication. I couldn't ask for anything more! And really happy with the purchase and service! Now I know why they've been in business for so long. I honestly wouldn't get a high-end time piece anywhere else. read more

Have only been to the new location on SE Ash, but fantastic store. Definitely check out the website to get an idea of what you want to look at, but if you don't, no worries. Friendly nonjudgmental staff and the selection is ever changing. Brought the husband here to pick out a favorite and he had a blast (and a tough time choosing just one). Highly recommend read more

Watchworks - Interior - Watches Near Me - Portland, Oregon

Just can't stay away I guess. Came in on some other business and to pick up a little something for someone special today, and once again, great service. Sam was there to greet me and help with my needs. Friendly, chatted a bit--realized our excellent taste in music and got me on my way. Again, no sales pressure, just a boutique atmosphere, and a fun place to find great timepieces at a good price (new and pre-loved). I have great peace of mind with these folks. Thanks again! read more

Watchworks - Watches Near Me - Portland, Oregon

I've been coming to this shop since it was downtown. Unfortunately they had to leave that area because the police weren't allowed to do their job on a specific night when there were riots in Portland.Always Great service. Very knowledgeable and honest. I purchased an Omega Speedmaster 3861 Sapphire Sandwich from them about a year ago and absolutely love it. They always seem to have time to answer random watch related questions via phone call which I really appreciate. They also have a very nice rotation of pre-owned luxury watches. I browse their website/inventory at least once a week. read more

Watchworks - Watches Near Me - Portland, Oregon

These guys were fantastic. They got me in for a same-day appointment and were extremely knowledgeable and helpful. I've purchased two watches from them already and will definitely be buying from them again. read more

Sam and the crew at Watchworks are top notch! Went there a couple weeks ago to buff my watch crystal and Sam was such a warm and cool guy that I knew I wanted to buy my next watch with him at the shop. I was able to get a Tudor watch I've wanted for the last few years today and couldn't be happier with the experience! Thanks to the fine folks at Watchworks! read more

Watchworks - Watches Near Me - Portland, Oregon

Dave and Sam are awesome. Talked to Dave last week, made an appointment with Sam for today. Sam was awesome, knowledgeable, and great to deal with. Solidified a Rolex transaction with enthusiasm. Sam made me feel welcome and one of the best parts of my visit was being able to converse with another watch enthusiast. I will be back for more business in the future. If you are looking for a nice watch and a reputable business, GO TO WATCHWORKS PDX. You will enjoy the experience. Kevin From Jefferson read more

Best place for vintage watches in Portland. They have amazing selection, a super comfortable setting, and Sam who has worked with me a couple times now is extremely knowledgeable, friendly and non-pushy, someone you can really trust! They also have some great value since Portland isn't a huge market for collectible pieces compared to other major cities. If you're looking for a new (or old) watch, this is the best place in town! read more

Watchworks is a true and honest jeweler in downtown Portland and I can attest from my recent experience that you will be more than pleased in doing business with them. I must give a shout out to Sam Robb who worked with me over many emails and photos and by offering a outstanding watch and a fair deal. His service was a true testament to how he treats his customers and was greatly appreciated. I love the watch Sam! I recommend if your in the market for a luxury or designer watch or need repair or service the staff at Watchworks will get you taken care of. read more

Watchworks - Rolex 14060 from Watchworks - Watches Near Me - Portland, Oregon

Excellent service, super professional, courteous, friendly--the full meal deal. I have an especially nice watch--a gift some time ago from my wife--and after taking it twice to Watchworks in recent years for routine stuff (new battery, cleaning, etc) I will take my watch nowhere else. Highly recommended:) read more

Thanks Sam.... I love my new Oris... I will definitely be back for more watches. Someday maybe a Rolex... lol read more

Watchworks - Watches Near Me - Portland, Oregon

I was born and raised in the Portland area and left in 2016 (right before the city really went downhill). I saw the story on national news about how they were looted by criminals and many gullible residents of Portland support criminals over law abiding citizens. They had to leave downtown for security reasons and many luxury brands such as Omega and Breitling had to drop them from being their authorized retailers since they require window displays and now they are an appointment only retailer. I was visiting Portland last week and I bought a Omega Railmaster with them since it was a good deal. I recently bought an Aqua Terra 3 months ago and was going to wait until next year for my next watch. The deal on the Railmaster was great and I really wanted to support a local business from my hometown. Honestly I think that city of Portland is too lucky to have them and they don't deserve them and they would be much more appreciated in a different market! They are too good for Portland and it's failed government for providing basic law and order. read more

Watchworks - Watches Near Me - Portland, Oregon

First of all I hate Yelp, but I liked this place so much here I am writing them a review. Let me just say than when you're spending this kind of money you expect the best and that exactly what Sam brought. I was undecided because of telling my wife and there was no pressure...at all. Just appreciation for keeping my partner in the loop financially and it was greatly appreciated. Sam understood my dilemma and was super patient with my decision to wait and talk with my wife first. All in all it worked out perfectly, and I cannot recommend this place enough. They care more about the customer than the sale. Hard to find these days, thank you Watchworks!!! read more

Went in to verify my Rolex watch I bought. I just a walked in and Alex took a look for a few minutes and verified it's legit. I appreciate the time he took to do that. 5 stars. read more

After having a bad experience at another local watch shop, I found watchworks. I had tagged a couple watches of interest online and I booked an appointment. Sam greeted me and I immediately felt at ease even though I am fairly new to the Swiss made watch category. He brought out several watches that met my description of what I was interested in and explained differences between each model. There was never any undue pressure to buy ;only an engaged conversation about each timepiece (and Seinfeld). I ended up with 2 watches that I absolutely love. Perfect in sales, great value in pricing. This was one of the best sales experiences I have ever had. I would recommend highly. I will return when something catches my eye on the website. 5 stars. read more

I made my first Rolex purchase in October 2021 and today April 2022, my 4th purchase was made. Sam has been very helpful, extremely knowledgeable and answered all of my questions. I am very excited to go back for my 5th purchase whatever it may be. read more

Watchworks - 126711 CHNR - Watches Near Me - Portland, Oregon

Wonderful staff and great products. They are extremely knowledgable (in business for a long time - over 20 yrs) , as well as being very kind and patient with us (even though we were buying a watch that was lower price point, around $1,000 total. Very happy with them and their selections and I recommend to any of my friends, They spent significant time with us and also provided a lot of great general as well as brand specific information. And I LOVE the watch I picked out for my husband's anniversary present, and so does he! They helped us with some watch band alternatives too. I love the chunky divers watch so much I wish I could steel my husbands! Lol but I'm glad they had the one I wanted in stock for him to try on and ultimately purchase. I enjoy viewing their selection of heirloom used watches on their website as well. read more

Watchworks - Love these watches! Looks even better in person and I love it with a black leather band also! - Watches Near Me - Portland, Oregon

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I had an excellent experience with these folks earlier this year. I brought a 1955 Longines that belonged to my dad in for repair and cleaning and they handled it perfectly. I will be bringing my Rolex in for service soon as well as a 1970 Acutron Spaceview that I inherited. I trust them with things I value and I think their expertise is probably the best in town read more

Watchworks - Watches Near Me - Portland, Oregon

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I was inquiring about selling one of my watches via email with Sam and the service that I received through email was so helpful and professional. I also asked if they had a specific Daytona I was looking for, they didn't have the one I thought I wanted but he did send me the links to the ones they had in store. I came in the same day to sell my watch and Sam asked if I wanted to see the Daytonas and he brought me all the options they had in store. Needless to say when I tried on my favorite one I was in LOVE. Sam was not pushy in trying to sell it to me which I really appreciated. I also really don't need much convincing when I fall in love with something haha. This is the BEST customer service I received from start to finish super top notch service from both Sam and the owner. Thank you so much for my dream watch! read more

Watchworks - Rolex Daytona - Watches Near Me - Portland, Oregon

My Rolex bracelet didn't seem right... I called, they scheduled a same day appointment, diagnosed the issue, and corrected the problem. Then they sized the watch perfectly. 20 minutes. read more

Watchworks - Watches Near Me - Portland, Oregon

I had my first watch meeting with an Authorized Dealer with Sam of WatchWorks. I'm a middle aged dude but I was crazy nervous. Sam was patient and thoughtful and kind and informative and I left the visit feeling more excited about watches and more comfortable asking questions in the future. It was truly the best visit I could imagine. Thank you Sam! read more

Alex and his very knowledgeable staff helped my wife and I buy a rolex for my 40th birthday. We also got some tickets to the James Bond movie at the time. It was great. First class shop with a huge selection of automatic Swiss watches. Don't waste a minute thinking of going elsewhere. They will take care of everything here and they have a full service repair and service area as well that is fabulous! If you love the best in life make sure to visit Watchworks in portland! Jason read more

Watchworks - Watches Near Me - Portland, Oregon

Great customer service. Bought watch 3+ years ago with a two year warranty. Watch has been running fast so called Alex and explain the situation to him and set up an appointment. Thought I was going to drop off the watch and go. Alex took the band off and polished it, tested the accuracy, adjusted the accuracy, pressure tested it and sent me on my way, no charge. That, my friends, is good customer service. read more

Amazing mastery and expertise in all things Rolex. Willing to work with you to keep repair costs "reasonable". Long-term stable watchmakers means, over time, they will know you and your watch well. read more

This is really the only place to go in Portland for mechanical watch knowledge. Jewelry stores and online sell but do not know. The world of watches, if not your mobile phone, as of today, are divided in three. Smart watches, small mobile computers from the Apples and Samsungs of the world. Some are synchronized with the most accurate satellite time sources. They are on the rise. Electronic watches which depend on small watch batteries for their operation. They are inexpensive to moderately priced. Very accurate. 99% or more of the watches in the world. Mechanical watches are the old school option. Driven by springs, they tick. Most are "automatic" - wound by their motion on the body. They are not synchronized with satellite and atomic time sources. They are not accurate, but they are a statement. Although Alex can replace watch batteries and repair some electronic watches, their specialty is mechanical watches. There are many, many lines, and Alex sells new, and some used of many of the lines. They do repair and maintenance of mechanical watches. The mechanical watch making world is almost exclusively based in Switzerland. The heart of the watch is the movement, all the springs, weights, gears, the body and the screws holding it in alignment. We are talking tweezers and magnifying glasses for the parts. The case, back, hands, crown, face and band are built around the movement. It takes some intense engineering to design, manufacture precise parts, assemble and calibrate the movement. So although there are a few hundred mechanical watch brands, there are a much smaller number of companies making the movements for all those brands. Rolex, which Alex loves, makes their own movements. Quality and durable. Rolex is not a visual design leader, they are the IBM or Ford. But hey, you never will be fired for buying a Rolex! Surprisingly, Swatch is one of the largest makers of mechanical movements, complementing their electronic watches. Their mechanical movement division is ETA. ETA movements go by numbers. They have been the supplier of those movements to competitors for years, and that may change. So ETA movements are built into many to most brand mechanical watches. I am a fan of the the Oris brand of watches. They use ETA movements, they are pretty and they are moderately priced. Alex sells them and I have bought them here! So when you are looking at at a mechanical watch, a good question to ask is who made the movement. Then the next question is how long will parts or the complete drop in movement be available. I would do your own research for the second question independent of watch dealers. In watches, there are the technical and bold chronometers and diver watches, and then there are the more formal dress watches. You have to decide for yourself on that. And by the way, men and women can own each! Also keep in mind that new watches decline in value once they leave the store. The vintage value kicks in a good 20 years down the road. So buy and hold. How it should be! Alex Watchworks is a great source for measured knowledge, a great source for new watches, a great source for maintained used watches, a great servicer and maintainer of mechanical watches, and they can even change your batteries! read more

I've taken an omega here a couple times over the last year both for repairs. Admittedly, the first experience wasn't the greatest they broke it even more and neglected to tell me until I called. They fixed the issue in a somewhat timely manner. The second time was for a simple fix which they were able to fix there on the spot and in a timely manner. Overall they're a good shop that charges very reasonable rates for repair. I highly recommend watch works no matter what kind of watch you're repairing. Just keep in mind you may have to call them to get an update on your watch. Thanks guys! read more

Watchworks - Watches Near Me - Portland, Oregon

If you have a vintage watch; the kind that, when you hold it up to your ear, ticks, and at the moment it's not ticking, Watchworks is where you want to take it. They'll be happy to put a battery in you quartz job too, but if it ticks. these are the guys to see. Mechanical watches need annual service otherwise they will slow down and finally stop running altogether. They have explained to me why that happens in detail several times, but I'm always to distracted by all of the watches I don't own to listen. They've serviced my vintage1960s Omega Seamaster several times and it always comes back looking new and running perfectly. I've been less happy with my Omega Speedmaster, which is a chronograph. They tell me chronographs are much more complex and difficult to service - which makes perfect sense, and I'm sure is true. But the price to service this thing 1/4 the cost of the watch- yikes! I don't blame Watchworks for that because I'm the idiot who bought a mechanical chronograph, and I didn't buy it from Watchworks, but they should have a warning on the box - "Warning: You are entering a world of pain - Idiot". One of these days I'll have them service it, sell it to some other idiot, and buy a quartz watch that I can afford to service. read more

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I went into this place to see if they had any Oris watches because mine had lost of a couple of pieces out of the bracelet. They had plenty of them, and were able to fix my watch for a great price. They were prompt and professional. Also, this place has a LOT of great stuff to check out. I really enjoyed going into this place... if for nothing else to check out all the great watches and jewelry. There is something for everyone in here - provided you can afford it. :) Go for a visit... or if you need a watch fixed, this is the place to go! read more

Very sweet person behind the counter and the person that fixed my watch. I can't believe they got done with the whole process in 5 minutes and $15 charge for a battery replacement was very affordable. I love my Tissot watch but when I'm ready to upgrade, I'll definitely be stopping here to choose :). read more

My dad and I have been coming here for years! By far the most reputable place in town IMHO. Just took my Rolex here to get some things tightened and they didn't charge a dime. My next nice watch piece will be purchased here due to their superb customer service and trust factor. 5 stars plus. read more

They never fail me. I have been coming to Alex's for years with watch repair needs ranging from cracked faces to broken bands, and have purchased a few fun pieces from them as well. Support your local watch shop! They are knowledgable, kind, quick and very reasonably priced. I recently moved to DC and opted to mail a watch with a movement problem to them after having an outrageous quote and shoddy work done here. Alex's is the best. Ask for Duncan and Paul! read more

Watchworks treated me very well. I had bought two watches in Shanghai that I assumed were replicas even though that was not the story I received. They both needed to be resized and when I brought them in the employees were happy to help. The lady politely asked where I got them and then showed me her concerns about the watch itself and how it definitely wasn't what it claimed to be. She handed me over to Max who continued to educate me on how to know the real deal and just how some watches operate in general. They never made me feel like an idiot for bringimg in cheap replicas and instead went the other direction and gave me a case for one of the watches free of charge. If I had $2000 to drop on a watch right now I would gladly do it at Watchworks. read more

while i didn't purchase my watch from them, i was so pleased with the kindness and informative conversations i had! Mike is wonderful as is co-owner Maureen! Fingers crossed, i'll buy my next one from them! :) read more

Fantastic watch repair and service. Fixed my Omega Speedmaster at half the price several shops were asking in Seattle where I live. Only place to shop in the Northwest! read more

By far the best team in town to get help with your watch new or old. This is the only place my family will go for help. I just got back my great grandmothers watch that was resized to fit my wrist. Carter took the time to make sure it would fit correctly and made a small ring with the Rose gold that was left over from the band for a very reasonable price. The simple band is beautiful. read more

Watchworks - The perfectly slim band made from the resizing of my great grandmother's rose gold watch. Perfection. - Watches Near Me - Portland, Oregon

The wife and I stopped by to look at some watches. Even though I told them I was visiting from out of town and I wasn't going to purchase a watch today, they were very courtesy and welcoming. They answered questions and offered advice on owning an automatic watch. I would totally come back and buy a watch from this place when I am ready to drop the cash. read more

I've been a client of Alex's watch works for over 12 years. Their the best at repairing watches, jewelry and more. They sell, purchase and consign. Have new and estate pieces. I've enjoyed purchasing one of a kind pieces at fantastic prices for many years. Recently my finace and I went in to see Alex he specializes in diamonds by JB Star. They are the most stunning, breathtakenly gorgeous, one of a kind stones, I've ever seen. I wanted an Eternity band so that meant 18 to 20 perfectly matching in shape and size stones. Alex found and brought in a ridiculously gorgeous 3 carat eternity band. Cushion cut in platinum. It's truly ridiculously stunning. It shines like a rainbow with every color imaginable. I couldn't be happier. To Alex thank you again for everything you do for me, I will refer you and the store to everyone I know. You have a customer for life. Jennifer read more

Did a great job on my Rolex. Full overhaul and polish . Couldn't be happier With my Yachtmaster

Not a good experience for watch repair. Three employees pounced on how they could not fix my watch and more concerned with giving a disclosure about what they can and cannot do than they were about trying to find the parts necessary to do the repair. Granted European ceramic watches may not be ideal for repairs; but, you are Watchworks, right? Once they gave the disclosure about how hammering would be involved (which is a risk you take) then they recognized they didn't have the pin sleeves necessary to make the repair. That's cool too; but, no effort or attempt to help locate or direct me to how I could locate the sleeves to get if fixed. Bottom line, I got a clear message they don't make money doing repairs; however, if you are in the market to REPLACE the watch welcome to our showcase. Sentimental value on this timepeice led me to a second opion who assisted in tracking down the manufacturer in Amsterdam where we are currently waiting for extra pins and sleeves to arrive. This second opinon will make minimal money on the repair considering the time spent helping me track this down. But, he will get my future business as well as the business of anyone I know who needs watch repair or to purchase a timepiece. Customer service does exist = just not at Watchworks unless you want to PURCHASE! Second opinions on repairs highly recommended. read more