Since moving to the Winston area in 2015, I've had nothing but problems with every interaction I've had with Waste Management. From missed pickup days, drivers who were deliberately rude to homeowners, and rude customer service representatives. My most recent complaint and issue was a rescheduled pickup date from Tuesday pickup to Monday pickup with zero notification from the city, so now my entire neighborhood is stuck with garbage cans full of garbage over the Thanksgiving holiday weekend. Their excuse? We posted a pdf in our additional resources section back in January with our rescheduled dates for 2021 (the only date rescheduled is this week - every other holiday, including Easter, Christmas, the Fourth of July and New Years all have normal pickup dates on Tuesday).
In a world where we receive hundreds of automated phone calls, text messages, and emails daily - why are we dependent on an archaic pdf file buried on a city website to announce that ONE day out of the 365 days this year will have a different schedule?
Don't mind me. I'm just going to be trying to find a place to store a weeks worth of garbage the day before a major holiday with family coming to visit. read more