I have never been so truly dissatisfied with a company. We live in Medfield MA and have struggled with their home trash pickup for about a year. They miss about every other week of service, and even though they know which houses they don't get to, you have to call them to get your money back for the week. Despite constant promises of improved reliability, they seem to be getting worse. They missed us again this week, and when we called for yet another refund they said no because they had actually moved their service one day earlier- which they never notified us of. This was apparently implemented several weeks ago, but they had been showing up "a day late" for the past two weeks so we never noticed the change. Makes no sense. Anyways, I'm really glad to have finally cancelled their service. I'm shocked a business can operate like this for such an extended period of time and retain any customers. read more