You should teach your guys on how to pick up after they make a mess! Now it smells like cat crap near my garage with all that cat litter they left and didn't bother to sweep up ! read more

This place is great to dump your Xmas tree or just if you are doing a bunch of weekend gardening and you need to dump you haul. Easy process. You drive up and give them your id and show them you live in irvine. read more

I went to Waste Management in Irvine, Construction St. I was not given proper instructions and the staff expected me to know what to do. I didn't know that I have to pull on the side where the trash were and should throw out the trash all by myself. No one helped me, when in fact it was my husband who loaded our waste the night before, thinking that someone in charge will help me. This was not fair, after paying them $120.00!!!! I only dumped a few pieces of steel bars, 5 sheeting roofs and few bricks. It's a flat rate for the first 2,000 lbs. refused. The service I was given was not worth the charges. read more

I was informed by a Marine Biologist at the Cabrillo Marine Aquarium, that Waste Management (AKA Western Waste) does not recycle all items considered recyclable because it jams up their machines, and they don't want to get better equipment to deal with the problem. Most of what we put in the blue bins for recycling is just trashed, so our efforts to help in a cleaner eco friendly environment is being thwarted because of corporate greed. Styrofoam, plastic bags, just to name a few. We are fighting for a cleaner eco friendly environment. Waste Management needs to do their part. read more

While dealing with a death and a deed transfer. Waste management was the easiest, kindest, and most respective utility companies I worked with. This happened a year ago, and I still rememberer how wonderful they were. read more

I would give another five star rating for the Irvine WM if I could. Being a senior citizen on a limited income, my bills can sometimes get behind. Two weeks ago I noticed my service had been suspended. Not WM's fault, but mine. I went to the office in Irvine, only to find that payments could not be made there. (Somewhat inconvenient. They should offer that, but oh well.) However, the lady I spoke with unfroze my account for the next pickup with a courtesy pickup. NICE, huh? Back to Five Stars. I tried to pay my bill online, but with their system, I needed my account number which I did not have. I called the 800 number on their website and the lady who answered was ice cold and not friendly whatsoever, but at least she did give me the local irvine number! Doesn't sound like a five star review so far, right? I called the local office and spoke with Teresa. She could not have been NICER or more HELPFUL! She took my payment over the phone, explained how to use the online EZ pay system and un-suspended my account. I puzzles me to see the one star ratings. Maybe those people are just hard to get along with. :-/ read more

I had a lot of electronic waste to get rid of, and the workers were friendly and helpful, so the process was quick and painless.

I manage a large apartment complex and we currently have approximately 27 trash bins here at our property. With 378 units and 378 garages it is very hard to manage the amount of stuff left from our residents that move out. I had an issue in the past about scheduling for bulk item pick ups and they referred me to Fernando which did a great job bringing me someone for pick up almost the next day. We now have Hashem Shokair handling our pick ups and it has been a struggle. We are now limited to one pick up per month. Any other pick ups during the month we will be charged for. This makes it very hard for us. Hashem had scheduled our last pick up but the driver only picked up half of what we needed picked up. Please bring me back Fernando. read more

Lived in Ladera for 12 years, recycle truck always comes late afternoon or early evening, except yesterday. Called WM, they say no problem, we'll send the driver back between 10-6. They never came. Talked to a guy this morning who said they can't do alternate pickups. I wish for services like this there was a choice of service providers. You're stuck with poor customer service and there is nothing you can do about it. Looking at the other reviews at least they have consistency, with respect to poor service that is. read more

The Worst Customer Service ever. Its apparently like a cable company or the DMV as the county contracts with it. When you call customer service to complain that you did not receive the new trash container because your old one is broken they actually argue with you and tell you your trash can was not outside. It was, its still sitting there, and she has the nerve to argue with me that it is not because some truck took a picture of an empty space on the street and there was not trash can in the photo. Trust me, I'm looking at it. its right in front of my house. I can still hear her telling me its not. The worst customer service. read more

This is for bulk pickup service in Irvine. If I have a 0 "*" I will put that here. i have requested a bulk pickup last Friday and they said this Monday 04/10/2017. Never picked up on Monday . I called 3 different times on Monday and they said it will be collected by 7 pm. But never collected. I called Tuesday morning and they said someone will pick up by 7 pm and nothing happened. I called again today and talked to a women named Charlie at 714) 558-7761 and she promised some one will be there today. Let's see what is going to happen. Last month I called for small bin for by trash and I have to called 2 weeks continuously for that to be changed. They said leave it out on my trash day and it will be replaced, but after 3 or 4 calls in that 2 weeks finally they replaced. read more

If I could do less than a one star I would. This is the second time my trash was not picked up. The first time they never showed back up until the next week. This time I have already called twice. And still no one has picked it up. Absolutely the worst customer service. Unfortunately I am stuck with them. I wish my city would change to a new service. read more

Deteriorating customer service. You guys need to clean up your act (no pun intended). In the course of 4 months, WM has missed picking up the recycler waste for our entire street, but for some odd reason, was able to pick up the recycler trash for the rest of the community. Can't say that the entire street didn't pay its WM bill, right? So it all boils down to sloppy, disorganized work by the assigned garbage man. We have had to call for missed pick-up every single time and that's ok, but today, when we had to call again, the customer service rep managed to waste our time (notice the appropriate use of the word 'waste') by arguing with us over the definition of a 'missed pick-up.' It seems that winning the discussion was more important to her than serving the customers who have been religiously paying them to get waste picked up. What I don't understand is: am I paying WM to have to be reminded to pick up my waste every time? I thought the monthly bill was for them to pick up my waste every week, automatically, without the need for phone calls and emails. If this is the case, then maybe they should charge me less. Just terribly disappointed in WM right now...please get better garbage truck drivers who are thorough and organized in their work, and please train your customer service reps about the true meaning of 'customer service.' read more

This is for the house service. They miss our house all the time and calling does no good. You got all the neighbors trash cans but missed ours. Slow down and do your job. I can't wait until trash service becomes like cable tv and we have a choice. WM Irvine is the worst. read more

Thank you guys for hiring great people Robert and Rafa are the best,They let me film them pick up trash. My recylce truck 264963 is the bestest driver he is so nice to me and my family, Once again thank you waste management for hiring great and caring people. read more

This company is a nightmare to deal with. I tried to request a recycle bin replacement as someone stole ours and was given the run around via email 4 times. Each time WM customer rep stated someone is bringing the bin replacement out to our house and sure enough, each time it was never done. I filed a complaint to the BBB and contacting their headquarters in Texas, trying to get them to not jerk their customers around. Just because their company empties trash doesn't mean their customer reps should act trashy as well. read more

My bill this month is $658 - up from $614 last month. Other companies charge $168, $157 and $121 for the same service. This company has been overcharging for years. I started service in 2007 for $255/month and they have steadily increased my bill every month. They added a $150/mo. fuel/environmental fee with the excuse that gas prices went up. They have a contract that makes you pay for 3 months if you want to cancel service. I contacted them for a rate reduction and they offered $350 per month with a 2 year contract. I asked them to do better and they said they would get back to me and I didn't hear from them again. This place is a scam to get as much money from you as they can. There are many more honest companies out there to choose from. If you use Waste Management you will eventually be sorry. Update: Now in June they offered $210/month. Still not good enough, but I have to ask; if they can afford to offer me service at $210 why did they charge me from $500 to over $650 for the past few years? WM is a greedy company not concerned with its customers. read more

So, I decided to be a good samaritan and actually drop off my unwanted furniture, instead of leaving it for the WM drivers to pick up. What a royal waste of my good-doing efforts! Not only did it take forever to get to the window to check in, but also, once we finally speak to a person, and are in front of many a garbage truck with no way out...I find out it's $40! That's right, $40 to drop off your unwanted junk. I assumed they would be pleased with the fact that I was helping them out by delivering the goods. Nope, they decided to slap me with a ridiculous charge. So, thanks WM! You just created a criminal, because next time I'll be illegally dumping my crap instead of paying to hand deliver it to a stinky-creepy-landfill. read more

How difficult is it to replace a broken trash can?? I've spent 3 weeks & 6 phone calls so far trying to replace a broken green waste can. They have the worst customer service & if you have the option don't go with them. I called 3 weeks ago & was told they would send someone out to replace it on trash day. My green waste isn't picked up until after 1 pm but they sent someone out to pick up & replace a full trash can instead of coming once it was empty. Needless to say trash can was never replaced but when I called on I was assured it would be replaced next trash day. I put all my containers out at 8:30 AM and when I came home the containers are empty but my broken green waste can was still there. I called them again that afternoon and they should be they be out that day to change cans. Then I called them Friday morning and they assured me somebody will be there change accounts. I still have a broken green waste can. WTF??? Do I have to take pictures to get this replaced?! read more

The worst customer service EVER!!!!! For the second time in two years they had put my payments to someone elses address, and continued to stalk me for payments, even though I had proof that my payments were made!!! After sending the copies of my checks as well as proof that they deposited on time they didn't apologize, they didn't say it wouldn't happen again, they said it takes 10 weeks for me to receive my money back. Really. You thought I was a day late on my payment and froze my trash pickup!!! So the real problem is WM now has a huge monopoly in certain cities and unfortunately this is a service most cannot live without. When I called the first time to explain that I had made my payments, the person I spoke with kept telling me in an angry voice not to interrupt her, as if she was a cop and I was a thief. I had questions, and she was so rude. Next step, better business bureau. Thieving companies like this should not be in business. ZERO STARS read more

Total joke. $86 minimum for my little tiny S10 pickup truck bed full of some scrap wood. Haha talk about scalping customers on being the only place in town. $86 is more than I spent on the work I did to end up with these scrap pieces of wood. Give me a break! read more

I'm a pretty patient person, but WM wth? We opened an account in late November. Paid $56 a new trash can and also received recycle bin and green waste bin. We've yet to have our trash picked up properly. The one time you picked up our trash, you not only picked up my trash but you took our brand new trash bin with our trash in it and I had to call to have you bring me back a trash bin and you brought me a used damaged bin. I've sent 2 emails on top of several calls and even spoke to a supervisor supposedly to have this issue resolved, but no call back, no answer to my emails and here we are still waiting for you to pick up our trash that is piling up. So I called again today and Angie did call me back. But why is it that a supervisor that said they would have someone call me back never followed through with this issue? If it takes 6 weeks for you to figure out how to pick up one trash bin there is something horribly wrong with your system. The left hand doesn't know what the left hand is doing obviously and it really makes you look BAD. So get it together WM and please pick up my trash like you're supposed to and please follow through with your screw up issues. read more

They are the worst company I have ever dealt with. I arranged for a new trash can 4 times, waited all day, and they don't show. I have 11 calls and 5 hours on the phone and I still don't have a replacement can. I was told my can wasn't out (complete lie), than retracted the statement and said I ordered the wrong size (I have only had one can and do not recycle). Then yesterday at 4:55 I call as they close at 5:00 and was told they are on their way with my replacement can. Never showed...You should be shut down for the poor service you provide. Worst run company I have ever run across with no morals and will throw out lie after lie when on the phone. read more

What a rip off this place is! I had a bunch of boxes that I need to get rid of and one small chair and they wanted to charge me $85 to dump that! Do yourself a favor and don't waste your time going to these rip off kings. Plus, you wait an hour in line in the stinking environment just to be ripped off. Go elsewhere. read more

I'm shocked at the incompetence of Waste Management. I have made three attempts to get new cans (larger cans) as I am a new homeowner starting new service. They continually get the order wrong, and in some cases deny that there was ever an order placed. Where are the overseers? Let's get some fresh new management in there....I have plenty of friends that are looking for work. read more

Yeah trash people, I bet this is the first review on garbage. Give them 5 stars because I drove thru here the other day and it did not stink. Funny I could see the new Columbus grove homes thru the WM facility. Great view. read more

WM in Irvine is awesome. They really went out of their way to help me out with a special request. They are always professional and personable to deal with. Thanks WM! read more

I love this recycling center! They recycle CRV materials. You don't have to sort them ahead of time as they do this for you, which is so convenient. If they are not busy, they even come to your car and help you bring your bags of materials to their sorting tables...great service demands a tip in my opinion! It is staffed by the Conservation Corps volunteers I believe. They will weigh all your items and then you get cash money on the spot. Just sign the slip of paper they hand you. Hassle free, relatively clean and exceptionally clean compared to many other recycling centers I've been to. And they have a paved parking lot. Highly recommend. read more

Worst trash service I have ever had. They get trash all over the street. Consistently miss trash cans resulting in them being left on the streets for days. What a terrible service. If anyone knows an alternative please tell me. read more

Requested a replacement for our broken trash can (lid broken, a wheel missing) four times but no replacements have ever come, even when the trash can was left out on the curb until as late as 9pm on scheduled trash service day. Absolutely horrible service. read more

I live in the area and now it costs $110+ to personally, directly drop off a few bulk items of flattish cardboard. Why?

Typically WM has been fine picking up our trash and recycling bins on time. On a rare occasion they've missed us but we've called and they've come out right away. However, recently they missed our recycling bin on a Monday and I called for 4 days straight to have them return and pick it up. Each time I was told to leave it out and they'd come back. Once I was told the driver said he picked it up--an alternative fact. But no one ever called me nor came to get the bin. On Thursday I sent an email to WM complaining about their lack of follow through and they finally came yesterday. Their lack of follow through was very frustrating. read more

On a Monday, trash pick-up day the driver dumped my trash bin in the truck. I called the local number and was told that they could not deliver a new one until Friday. I called Friday morning to remind them. Got home from work at about 4 and called them again. They said it would be there by 6. Still no can on Friday. Called on Saturday morning and delivery was not possible. None of the customer service reps would give me a number for management. I called today a Monday and still was no given a delivery date. We'll see if I get one today, one week later. read more

Waste Management won't pickup Christmas trees unless they are cut into pieces smaller than 4'. They also don't notify you of this policy, which is problematic as my tree was out in the rain for 2 days curbside waiting to get picked up. Much harder to cut up a soaking wet tree that's been sitting outside than it would have been had I known in advance. Customer service was of no help... what use are you if you can't even remove my trash? read more

Used this recycling center last week and I must say the experience was better than I expected. The place was well manned (3 guys helping me, even though I only had 3 small boxes of bottles and cans) and clean. Would definitely come to this recycling center over any others in the area. read more

My neighbor witnessed the recycling truck arrive, pick up the recycling bin with the machine lifter and then whole bin fell in the truck! Rather than leave us a note or let us know, he drove away. I called 5 times even speaking to a Supervisor to get a new one, but they lied each time and never delivered us a new bin. read more

I was cleaning out my house/garage and had trash overflowing everywhere and didn't want the trash cluttering my backyard until trash day, so I opted to bring it into the public dump. I was very confused as to what was going on once I got in there and it was very expensive. It cost me 50 bucks and some change to dispose of a SUV full of stuff. It was really neat driving in because I got to see how machines were picking out trash and disposing of it via piles of recyclable stuff (i.e., clothing, Christmas trees, cardboard, Glass, etc.). It was a little scary driving in as there is random trash scattered everywhere. I give it 3 stars because while it's great that you have the option of using the public dump and the people who helped me were friendly and helpful, I should not have to pay $50+ to do the city a favor and dump my own trash before trash day when my slotted trash cans would be overflowing on the street. I give it 3 stars also because not only was it scary driving through there (my tires aren't cheap), but the workers were cocky and if I'm going to pay to dump my own trash out, someone should help me. One guy finally did help me, but he decided to flirt with me in a very inappropriate way that made me feel so uncomfortable. There should also be signs up giving direction as to public dumpibg. Finally, as an Orange County tax paying resident myself, I should not have to be paying such high prices to dump my own trash that no one's going to help me dump. I should be able to dump it off for free or pay a very minimal fee. Also, prices should be posted somewhere before you have to weigh your car and get billed! I'm thankful this place exists, but I'm pretty scarred for life! read more

The customer service is deplorable. They think you work for the company and know their rules on how to put 'bulk' trash on the curb. Frankly, it took me 5 calls to finally get to the bottom of why they were not picking up the trash that they told me to leave by the curbside. Only after 5 calls and speaking to a supervisor did they finally speak up. Frankly their service personnel need training or at least provide a link on how they expect trash to be placed on the curb! Can you believe this? A trash company not knowing what trash looks like. I had dismantled a piece of furniture thinking it was easier for them to pick up instead they complained the trash was not tied in bundles. How do you put bundles of irregular pieces together? To management of this company - if it would be nice and neat and well placed pieces of wood and steal, it likely would not be trashed! Even after all this, should it take 5 calls and some frustration to only have them say call 1-800-GOT-JUNK? read more

After a long wait to get my truck weighed at the transfer station, the cashier insisted on keeping my credit card and driver's license while I dumped the load. I was left with no choice but to trust someone who appeared unconcerned about the preservation of my items. Both were out of my site the whole time that I unloaded my truck and I was extremely uncomfortable as I need both to travel for work during the week. Both are key pieces of ID that could be copied and used fraudulently by the wrong person. Its totally unnecessary and an inappropriate abuse of power to keep these personal items when they also have my license plate and other info just to dump a $60 load at a waste facility. This business practice should be disallowed per the contract with the City and this company. Perhaps my discomfort was greater since the cashier was also abrupt and seemed very unhappy with his job. I didn't get the feeling he would care or even assist if my stuff were somehow lost. read more

We missed the Friday pickup (Thanksgiving holiday) and so I called and asked for a Monday pickup. I spoke to a young girl on the phone who told me that they'd pick up my trash by 7 pm Monday evening. They never showed. I called on Tuesday and requested the same process and I received the same response, "We are sorry about yesterday, Ma'am. We will send someone out by 7 p.m. this Tuesday evening." No one showed. By now I am irritated and got up bright and early to call WEDNESDAY morning and asked to speak to a supervisor. I spoke to a Janice, then a Carol and followed up again at 3:30p.m. and spoke to a Brian. All of these individuals assured me that my trash would be picked up by 7p.m. tonight. Well here it is, 7:20 p.m. and Waste Management failed to pick up the trash for the third day in a row and they are now closed. Tomorrow, Thursday, is our regular pickup and now I will have to ask for a new bin because the meat and fish have now rotted inside (eew). Because of the poor customer service (zero follow up from them) and the fact that after FOUR separate calls, they could not get a simple job completed, I give them a very low rating and will be sending a letter to our City Manager in Irvine. read more