Called in last week, no issues with the rep getting the information needed regarding extra usage…read more As our household spent the rest of the week figuring out where the extra water usage may be coming from, I had to call today to confirm usage for specific days at a specific time and the lady I spoke to today was so rude and snarky. I understand bad days but there's no reason for rudeness and being a "smart ass" for simple questions. Honestly whoever supervises that department should really reconsider some of these employees. Totally gives a bad image of ACWD and any help you need.

Extremely poor job training for a customer service representative. Had the displeasure of being…read moreassisted by Denise who was extremely condescending, patronizing, and then hung up the phone on me. Only called to iron out details on a new account was very respectful and communicated clearly and was frequently interrupted and told the things I were asking were "common sense". You work customer service at the water district, get off your high horse and be a nice person.

Not the best electricity company…read more PG&E is the only gas electricity company I ever used although the prices and fees fluctuates. My complaint is substation needs to be update better alerts I remember it was last Saturday 12/20 a blac out occurred The Blac out in area lasted over 2 days into monday until 6am I remember slept for 1 day and 1/2 it was flat out insane. My recommendation is buy a generator and solar panels. I dont get why pg&e install solar panels recalled its cable tube and solar windmills. If u dont got electricity u sleep ur mind freely runs on it own

the highly rates keep going up, no one answer the phone instead the Peggy virtual THAT IS NO HELP…read moreat al, lights goes down for at least three hrs. so rates up, no any asistant programs, no agents that answer calls, keeps directing to the web page. so no quality and no value, no agents, no help

Once you find the right number (directory lists several where no one picks up) they are very…read morehelpful and get techs out quickly when they hear might be dangerous. Rats ate a wire running to my house from a pole. A crew came out and replaced wire. They mentioned a way to hinder rats from using the wire with a guard but didn't have one in truck. 2nd guy came out a week later and trouble shot with me- he went out of his way to research and find a pice of material rats/squirrels slip off of. No more critters using the route! Every time they come to trim redwood away from wire they are professional and above and beyond service.

I've always had great customer service when calling PG&E. Today has been frustrating. My calls were…read moredisconnected 3 times. I went through the voicemail loop many times and still wasn't able to get a customer service rep. It's as if the system is designed to keep you from getting a rep. Not sure what's going on there today. Still can't get a live human being.

These guys are truly professionals. From start to finish, I was very impressed with their team's…read morecommunication, planning, problem solving, execution, and dedication to completing the job right. When Carlos came to get an understanding of the job, he immediately stood out as having a deep understanding of what was needed to accomplish my goal. My job was small but a bit complex, pulling 2 conduits 80ft underground through a shared driveway, with a lot of slopes and tree roots involved. He thought about everything and came up with a plan and provided a clear price estimate on the spot. After getting 3 other quotes, TrenchFree had the most compelling one, both in price and plan to get my job done. They were flexible in scheduling and worked with me to fit their job into my overall backyard project timing-wise. Armando came out the day of work and again he was very professional, detailed, and made sure everything looked correct before the actual drilling began. He took the time that morning to double check 811 markings and even my private lines to ensure no utilities would be in the way. The job took a bit longer than anticipated due to the ground being filled with roots, but they kept going at it and finished the job in 2 days. I can tell it was a very physically demanding job and all the workers I encountered, Miguel, Pablo, etc were very courteous and made sure to clean up and leave everything in good condition before leaving. Overall, I am very impressed at the outstanding job they did and would definitely reach out to them again for any underground drilling work. Thanks again.

Installed a 2-way sewer cleanout. These guys are great: -…read moreThey tell you what work you do *not* need. Always a plus. - They do a complete guided tour while they are doing the work, and explain everything step-by step. It's quite interesting. - They are really fast. They did the cleanout install in under 3 hours. - They have good schedule availability; They came out within 2 working days. - They use an SMS-based scheduler that streamlines the booking and scheduling process. Very convenient. They are tech-savy. - They have top-of-the-line professional equipment. Always a plus.

We recently bought a new home and have been experiencing so many issues and the types that I've…read morebeen losing sleepover. The worst part is it's hard to find people that are trustworthy and that actually care and I do not write yelp reviews but this time I just have to for a con. He goes above and beyond, not only when it comes to the quality of his work, but also when he interacts with a customer, he is always so cheerful highly intelligent, is able to troubleshoot any problem and does not rip you off. Recently, we had a slow leak that we could not detect. Khan was able to detect the leak fix the leak and he also was able to replace our rusted water shut off valve to the house.. we've learned that you have to have a water shut off valves that actually works because if you don't in case of emergency, you aren't able to do anything about it to protect your home. Today he not only replaced the valve. He also helped fix other issues that he knew were grating on me. He didn't have to, but he went out of his way to take the time to see how much it was bothering me and he was happy to help. If you choose Khan you will get the best work, the best service and the best value. Please see the picture of his amazing work.

I've worked with Khan many times over the years, and he's the only plumber I trust…read more Most recently, I called him about a water heater issue and he showed up within 15 minutes, on a Saturday. That level of responsiveness is rare, and it immediately took the stress out of the situation. What really stood out this time was how far above and beyond he went. While replacing the water heater, Khan replaced all of the old piping at no extra cost and also removed rusted wiring he noticed along the way. He didn't have to do that, but he cared enough to make sure everything was safe and done properly. Khan is consistently friendly, patient, and incredibly helpful. He took the time to explain my options clearly, walked me through the pros and cons, and made sure I had all the information I needed to make the best decision. No pressure, just honest advice. Reliable, thorough, and someone you can genuinely trust. I wouldn't use anyone else.

My sink became clogged on Friday and I reached out to J&k Saturdays morning. My garbage disposal…read morestill worked, but the water appeared to come back up into the sink. Natural instinct said to run some drano, but read the directions and said not to do that down the kitchen sink. Tried to snake it myself, but I am not handy at all. Joe was able to come out Monday and handle the situation in less than an hour. Good clean work and communication was easy. He also took care of my slow drain in my bathroom! Would recommend for any future work. AWESOME SERVICE!!

Joe from j&k is the most honest and reliable plumber we have used. Throughout this last 10+ years…read morehe has serviced our facilities in the bay area. I have referred him to many friends, families and colleagues that have all praised his work. Very fair pricing and swift response. Highly recommended as always if you need a experienced and reliable plumber.

The owner Liiban doesn't respond to anything, email, text or phone calls. If you're able to get a…read morehold of him, he'll quickly take your money and send you a bill right away and the work will never get done or if it does, you'll just never get the product.

Foundation Engineering Consultants still have not responded back to numerous requests. There are…read moreplenty of credible companies out there that are legitimate and won't take your money and run.

Jose and his crew were absolutely amazing! I was looking for someone to replace our makeshift…read moreend-of-line cleanout with a proper one, and Jose came out on a Saturday to give me an estimate - super fair pricing and great work done quickly on the next Friday. We ended up telling him about our crumbling cast iron main sewer line under our slab foundation, and a belly in the garage that's been causing us problems every year, and Jose offered us the CIPP + robot cutter trenchless solution so that we don't have to dig up every connection in our house, and it was at a fair price. Since they did a great job with the cleanout replacement, we decided to do the whole sewer line CIPP and dig up the belly too. Jose and crew arrived promptly at the scheduled time to start the work. They dug up a trench in the garage and replaced the section of the pipe with the belly on day 1. After the belly was replaced with new pipe, there was still not enough slope for the new section to properly drain, because the two end of the existing pipes were just at the wrong height and simply replacing the belly was not enough. Jose communicated this to us and proposed another solution where they would pipe burst under the current pipe for the section that's too high to my front yard clean out so that the whole section would have proper slope, at no extra charge. Meanwhile the crew in the back were working on the CIPP in parallel. They measured out where the openings were and carefully marked the linings with the measurements. Inserted the linings, cured it, cut it, then used robot cutters to reopen the connections. After everything was done, they patched everything back, and cleaned up the whole place. When they patched the concrete in the garage back, they made sure put in rebar to support that small cut out section of the concrete. We saw the final result together in the camera inspection and the pipe looks great - no more bellies and one nice sewer line with proper slope and smooth lining. I'm so glad I found this company and Jose who I know I can trust to do high quality work and do the right thing when there are unexpected hiccups that arise. Throughout the process, Jose took time to explain to us what will be done and how it will be done so we were never left in the dark. I really appreciated the clear communication. It was a pleasure working with Jose and crew!

Our regular plumber introduced us to Jose (because our plumber was at a job in another city). On a…read moreSaturday morning, our toilet stopped flushing and dirty water came out of our shower stall and bath tub. We were desperate to find a plumber that worked on the weekend. I called Jose and followed up with a text. He got back to me right away and said he could come out in half hour. He came to evaluate the situation and sent his workers a couple hours later to snake the line from our clean out access point. Tree roots were the culprit to the clog. The total cost was very reasonable. Highly recommend this company!

We celebrated two events at this location - baby shower and bridal shower. They rent it by the hour…read more- if you are a fremont resident you can get a discount. The actual building itself is a bit old, but you cannot beat the location. You open the patio doors and see the lake right in front of you. The building has chairs and tables provided. There are two restrooms (women's and men's) and a kitchen to prepare or store food. I love the fact that you can utilize both the inside are to store food and have places to sit and the outside area for games or just to enjoy the nice view and sun. Clean up - they require all trash and recycling to be removed and for the floors to be swept clean before you can leave. Parking: can get pretty tight. If you have an event - highly recommend to make it at 12 or earlier to help your guests get priority on parking spots.

We recently rented the Fremont Community Center for a baby shower this past weekend and it was a…read moregreat space! Here's the breakdown: - the facility is a 2,000 square feet multi-purpose room that can accommodate about 110 people. - It has large kitchen in the back complete with stove, oven, microwave and large fridge. - it has a women's and men's restroom that is only available for your event (meaning, closed to the Lake-goers in the area). - rental of the facility includes 10 10x2 tables, as well as plenty of chairs. - there is a 6 hr minimum to rent (includes kitchen): $390 for Fremont residents, $510 for non-residents - each additional hour is $65 (resident) and $85 (non-resident) Pros: - booking was a breeze; I did my transactions online and correspondence via email and the contacts were very helpful and responsive! - the facility has lots of windows and overlooks a really great part of Lake Elizabeth. - close to the parking lot and easy to find. Cons: - building is quite old - parking lot can get packed by lunch time Other notes: - allow ample time for set up; the tables and chairs are not set up for you - soap and toilet paper is provided in the bathrooms; dishwashing liquid and surface cleaners however, are not...so bring your own - mops and brooms are located in the supply cabinet by the restrooms - you can serve beer, wine and champagne for a maximum of 4 hours Would book this again!