HORRIBLE, Horrible,Horrible Customer Service! We ordered service, and they did not pick up the recycling. Our calls were always transferred over, and then usually put on a hold for up to 15-30 minutes. The last customer service call for us we made was around 1620. The customer service representative had us on hold for 28.7 minutes, she inferred we hadn't set anything out, which was a blatant lie! WHY would we WASTE our time on the phone, trying to settle this ineptitude, this stupidity? She then said she was going to dispatch the recycling guys back out there to pick it up the recycling, and give us a credit, then after this wait, we were "disconnected" the call... of course- timed perfectly... because " they close" at 1700. We immediately called back, and got a recording. This is such a disrespect and disregard for the customer! My husband called to complain the following morning. The customer Service Representative was working remote. You could hear her children, and hear that she was distracted by other things going on in her house. We immediately asked her to pick up the cans, (which they still haven't done to date) -at that time, and cancel our service. At least here, we have other choices. Waste Management is joke, and a WASTE of time! read more