TERRIBLE for landlords. They ignore their small investors, won't return calls and emails and take…read moreMONTHS to get a property marketed. I funded repairs on May 21st and three weeks later nothing had moved forward and it took them another full week to verify the money after I complained, which the money was there. And repairs are done but no marketing is happening and I can't get their office to respond to emails or phone calls about this. I'm a small investor and it seems they ignore us.  This happened back in January too when I funded repairs, nothing moved forward, and then a month or so later an emergency happened and those funds were used for the emergency repair. They would not acknowledge this had happened and claimed I didn't fund it. Took WEEKS more to get an updated amount for the old repairs and an estimate. So now we're in July and I'm waiting on marketing for a property that should have been repaired and marketed MONTHS ago if they had responded. Penny doesn't answer calls once you're no longer a new client and neither does the rest of the office.

Upon cancellation I was charged for repairs in the amount of $957.11 plus a 10% management…read moreoversight fee of $95.21. The repairs were horrendous. I had to hire a contractor to come in and fix what they did to get it show ready. I provided photos in the link below for others to get an idea of what to expect for maintenance. They charge $65 an hour for labor. With the repairs and oversight fee totals $1,047.32. And the repair cost was for wall patches, paint touch up, and clean up. Took 13 hours total. I cancelled my agreement with ECREG because their failure to complete repairs and market my home in a timely manner. Once you cancel your lease agreement expect to pay the annual admin fee, document retention fee of $99, and a 10% management fee for repairs. I got hit with 2 different 10% management fees for the touch-ups and re-key the front door which costed $150. There's also a tenant procurement fee of 100.00% of the first month's rent. They basically take a whole months rent for finding a new tenant on top of the monthly management fee they take out every month. I should have read the negative reviews before going with this company.

Used this company for the first time due to RX and glasses issues from another provider I used for…read moreyears. New RX was much different than prior years. Informed of how to deal with right eye issue causing me vision problems. Just got new frame and lenses and WOW what an improvement, my vision issues were corrected first time! I strongly recommend this company!

From the owner: Hagerstown Management Corporation is a licensed brokerage firm from Maryland and Pennsylvania and a…read morefull service property management company located in the heart of Washington County, Maryland. We service Hagerstown, Williamsport, Boonsboro, Smithsburg, and the surrounding areas with a focus on residential property management and commercial leasing. Call us today for more information.

I was concerned about Valley Management's poor ratings (all years old), but was convinced to hire…read morethem by a strong recommendation for Jane Page, who joined the company in the last couple of years. She has been managing my property for two months now and I can only sing her praises. She has made contact with every tenant and set up reasonable dates to pick up rents, which has improved rent collection. She has focused on the pest control in a way that no one ever has. She keeps me informed and gets tasks done efficiently. Far better than my previous property manager. Highly recommend their services.

I gave them 1 star because I had to give something to leave the review. Valley Properties is a…read morehorrible, horrible, horrible company. Did not have them as a landlord but, they did do renovations on a property I purchased. Per the inspection, they were supposed to fix or repair my roof, they lied and said they did. They even sent me a picture of a resealed roof that was implied to be mine, which in time proved to be some one elses roof. I've reached out to the owner and he refuses to return my calls or respond to my text messages. How do crooks like this stay in business?

So where do I start. My wife and I went to rent a property in the north end of Hagerstown when my…read moreson was first born. Alice Guy showed us this place on the second floor of a 2 unit property. It was nice enough. The day she showed us this place the other tenants wasn't around or more likely Alice told them to stay out of sight. Looked at the place and it was nice enough for the price. We went for it. We were all ready to move out of the west end and into a safe place for us to raise our son. We signed and got the key. So we decided to stop by the place and check it out and start a game plan for our move and where we would be putting things. Upon our arrival to the place the neighbors down stairs were apparently home now. Me trying to be a friendly neighbor waved and smiled trying to make a good first impression. Well we got met with the look that you would give a piece of chewed bubblegum you stepped on. Not friendly at all. Ok I let it go. Maybe they are having a bad day. Walked up the stairs and got met with a large pile of dog shit in front of the door. Maybe they didn't see the dog go up there and were rushing to get ready for work. Let it go. Scooted the doormat with the shit on it off to the side so we could walk into the apartment. Mind you we have our young son. These people saw we had him with us. We are about 5 minutes in the place and instantly transported into an extremely loud night club. The entire house was vibrating from the volume they were playing. Needless to say my son woke up and started crying. Now i'm pissed and feel like i was lied to witch i was. Alice Guy told me the people down stairs were very nice people and easy to get along with. We walked to the car and called Alice and got no answer. We drove to the office and turned the key in. we told the dumb ass working in the office we were met with hostility from the second we walked stepped out of our car and i could not take the place do to feeling it was unsafe for my family. I even let her keep the security deposit and first month's rent due to us signing the contract with her. I can not tell you how long it has been since I thought about that situation I avoided for my and my family's safety. Today, about 6 years later, I received a letter from a debt collector on the behalf of Alice Guy. she needs to be put out of business for her shady practices. If you know what is good for you you WILL NOT do business with her. To you Alice what goes around comes around. Your karma will come back to bite you in the ass and you will have no one to blame but yourself. You are the lowest scum on earth. You honestly put scum lords to shame.

Would not recommend Alice Guy to anyone. Save yourself the headache. She is rude, unprofessional,…read moreand last but not least condescending. Like I said, save yourself the headache.

Katie is the best! She will work with you to the best of her abilities to get you into an…read moreapartment. Some apartments are a bit overpriced but I guess that's everywhere.

One of the best rental companies in Hagerstown. They helped me find a apartment here in…read moreHagerstown!! Katie is the best!!

These people are crooks they had a whole month to get the property ready for me and my family to…read moremove in and nothing absolutely nothing was taking care of. It was dirty from top to bottom. Also trying to reach Alex or anybody for that matter is damn near impossible. Anytime you drive pass their office there is never anybody there. Never again will I rent from them. They are CROOKS

Me and my family rent a house over 915 Mercer dr for 4 year when we got the house wasn't paint…read morebathrooms were dirty toilet, towel holder broken carpet dirty and stain the whole house wasn't paint carpet in the rooms stains basement wasn't finish, floor in the kitchen-was a metal plate was sticking up cut my self ones with that. kitchens cabinets wasn't clean the whole house wasn't rent ready now. Alex send us a full envelope with all the stuff i mention before charging us more $2000 in repairs And he was that one showing us the house and he is aware of me taking all this pictures too. Please I will avise everyone not renting from this people don't do it they will still from you and are liars as well never repair when you call then if they do they will take long to send somebody to get it fix. Please google read everyone review and don't advertise them. they are liars. They still from their attendance.

If what you're looking for in a management company is one that will take their cut of the rent, and…read morelet you do the rest, then this is the one for you! They are wonderful when signing you up, very attentive. But once that's over, don't expect... well, anything. They do collect the rent, but as they told a tenant, "that's all they do." and, if you have a problem or issue, seriously, take care of it yourself. They're not going to lift a finger. Not only that, but I'm not sure what they do when qualifying a potential tenant, but I can tell you that I have never had a problem as quickly as I did when they rented a unit. I wonder how they "manage" to stay in business. But, believe me, that's the only thing they're managing.

Professional Property Services has managed my rental property for 15 years. They have been…read moreexcellent and exceeded my expectations. They are very efficient and proactive in all aspects of management and have always provided me with the information and recommendations I need to make decisions. I no longer live in MD and have no worries about my property being managed well in my absence. Thank you, Angela and all the people, at PPS!

I have been working with Professional Property Services since 1993. I have always had a great…read morerelationship with all the staff. We work well together providing our customers with exceptional service. I recommend Angela with all of your needs for taking care of your property rentals. Sheila Ellis, AmeriClean Cleaning Specialists