Kennesaw Location: Cobb Parkway
If I could give zero stars, I would. I have been going to this location for years. I have TWO monthly memberships for both of my cars. As I pulled up today, I told the girl no brush on my car. She approaches my car with NO mask...I dont want to roll down my window bc she has NO mask. I put on my mask, crack my window, and say no brush. She says okay...I pull forward. She sprays my car and as I roll inside USES THE BRUSH ON THE BACK OF MY CAR!! When i get out, i motion for a young male worker with a mask to come over. My car is still dirty, and I let him know. I also ask for the manager and he says the girl with NO mask is the manager. I explain that I dont want to talk to her with no mask on. I ask for number to corporate or the GM or owner. He goes to get it, and she stops him and tells him not to give it to me. She also tells me she will not rewash my car bc I refused to talk to her. I explain that she is NOT wearing a mask so NO i DO NOT want to talk to her. I told her we are in the midst of a pandemic and it is disrespectful for her to be in a patrons face maskless. She tells me she will not rewash my dirty car and have a nice day. I explain that I have been a patron for years, have two memberships, and have NEVER been treated in this manner and ask for her name. She refuses to give it to me and walks away. I then took a picture of her, so I can provide this info to corporate so there is NO confusion about who treated me in this way. I will def be taking my business elsewhere. Rude employee refusing to give me what I pay a good amount for monthly which is a clean car. Also to be putting customers at risk by refusing to put a mask on and keep distance. Not to mention after she blew me off and I went to vaccum my car, she went around to every car asking others if they were good or needed anything.
I know this because I saw a neighbor vacuuming her car as well, and I told her what happened. She was appalled as well and will be taking her business elsewhere too. So sad that we will no longer be able to support our neighborhood carwash. Too many options in the area to be mistreated! ALL BAD! Shame on her for running loyal customers away!
In addition, I placed a review on Google in which I was asked to email customerservice@mammothholdings.com which I did and got NO response! I will be dropping both memberships,too many options to deal with a company that doesnt believe in customer service. Will spread the word in our subdivision! read more