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    Wasatch Family Pet Services

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Pet cremation services

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    1 month ago

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    Affordable Pet Grooming - Proof he weighs 83lbs and that he is not "much larger" than what I told them.

    Affordable Pet Grooming

    (20 reviews)

    ROY UTAH - They Quoted $120... Charged $180. Then THEY Called the Police.‍‍…read more I'm sharing this so other pet owners -- and even small businesses -- can avoid this kind of situation. This isn't about money or bashing anyone. It's about fairness, transparency, and helping a local business understand what Utah's consumer-protection laws actually require. My wife took our Newfoundland-Poodle mix, Bear, in for grooming. She was quoted "Between $60 and $120", no mention of "plus" or open-ended pricing. Later that day, when the groomer called to say Bear was ready, the price had jumped to $180. That's when she asked me to go pick him up. Since that's a 50% increase over our quote I wanted more info on their pricing practices. How they price etc. Before going, I called the groomer as a random potential customer -- just to see if their quotes were consistent. They told me the exact same thing: "between $60 and $120." When I asked, "So no more than $120?" they said, "Yeah, around there." Still no mention of "plus." And especially no mention of a potential 50% increase When I arrived, the total was again $180, and they suddenly claimed the quote had always been "$120+." That wording had never come up before. I stayed calm and polite, explaining that Utah law says they have to get "express authorization" before going over an estimate -- not to argue, but to help them understand. They didn't want to hear it and got defensive and talked over me. They even threatened that if I didn't pay the full $180, they'd refuse future service and "warn other groomers" -- which, aside from being petty, actually crosses into retaliation and potential defamation, especially since I was simply standing on facts and consumer-protection policy. I offered to pay the $120 plus a $20 kennel fee -- $140 total -- which felt more than fair as it was above the quoted price. They said they were cash-only (something never mentioned earlier), so I left to grab cash. When I came back, the police were already there. ‍‍ After paying the $140 based on their quote plus kennel fee of an hour, I stayed respectful and just explained what happened. The officers were great -- they confirmed it was a civil issue, seemed concerned for others as well and said I was within my rights to pay what was fair and report the issue to the Utah Division of Consumer Protection or Better Business Bureau if I wanted. I paid the $140, thanked the officers, and left peacefully. Honestly, I wouldn't have minded paying $180 if extra work was truly needed -- I get that big dogs take effort. But what concerns me most, especially after reading other Google reviews describing multiple issues with rudeness and similar issues of deception , is that this seems to be their standard practice. We can afford a surprise charge, but not everyone can. I share as I don't want someone on a fixed income get blindsided like that. A simple phone call would have solved everything. I'm posting this to help others avoid the same headache -- and hopefully to encourage clearer communication. Transparency builds trust. That's all this is about. The good news: Bear's fur is fine. The better news: no additional ransom had to be paid this time. Lesson learned and shared.. Get your quotes in writing! Businesses look up your responsibility when increasing your cost estimates upwards by 50%

    Staff is very friendly and has always done amazing with our dogs. They always come back well taken…read morecare of and happy!

    Wasatch Family Pet Services - petcremation - Updated May 2026

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