I had to board my 2 cats for 3 months at very short notice moving countries…read more I'm autistic and I'm not easy to work with but I found great attention to detail and clear information given. I didn't have to ponder anything. It was all explained with care via email and website. one of my cats is elderly and was being bullied by the other. This was immediately noticed and dealt with so that they could both have a good experience. The elderly cat was also identified while there as having a sensitive digestive system (which id recently been noticing but had not had the time to find answers for). The Shangri-La noticed and changed his food so that he could digest it. Usually when I have to board my cats they both lose weight. But at Shangri-la they put weight on. This meant that they had better reserves when the international moving company collected them for their flight. I notice things other people don't notice. If I'm honest I prefer animals to humans. If anything, I felt understood and I was rightly able to trust this place with my precious animals. Others have said that staff are rude. I'd say that they're simply very direct and clear about what they give and what they wish to receive in return. This is completely understandable and reasonable. It is consistent and fair. My animals arrived and survived their arduous trip to another country because of the reserves they built up and the good condition they left Shangri-la in. I took the time to leave this review to tell our story. It was merited.

Do not leave your cats in this facility! I was denied the opportunity to pick up my own pets due to…read morea hour delay on my flight, which I understood would incur a late fee. On the day of my travel, I reached out via email, but received no response because I had no signal. Upon landing, I received a call stating they had read my email but that no one would be available to allow me to collect my cats, meaning they would have to stay another night. They expressed the only option is picking them up the following day, i then explained that I work in London and that it was inconvenient for me to find no one present at the cattery, especially when I expected just a late fee is charged for such situations. Additionally, one of my cats has a medical condition, which heightened my concern. The representative informed me that the owner had an important appointment that would last most of the night so no one will be on the property, which I feel is a common occurrence. I expressed my discomfort with leaving my cats alone on the property overnight, and was met with the dismissive response that they would not be alone since there were other cats with them, comparing the situation to when they leave them alone on the property while they're shopping or having a hair cut. This response was not only disrespectful but also completely ignored my concerns. As stated in the government guidelines for cat boarding licenses clearly state in Section 5.9 that "The animals must not be left unattended in any situation or for any period likely to cause them distress". They later admitted in checking on the cats between 6-10:30am and 2-5pm as they want a few hours for lunch which goes against another guideline "The licence holder or responsible person must visit the cats at regular intervals no more than 3 hours apart (from 8am until 6pm)". I am extremely frustrated and very surprised they still have a license. Being denied the chance to collect my pets is one issue, but leaving them without anyone on the property, especially considering their medical needs, is entirely unacceptable.

Having used many pet sitters for a number of years for our dog Poppy, when we found Fluffable we…read morejust couldn't believe the extra mile she went. She updated us all the time, never fussed about my dogs issues and just simply let us enjoy our holiday whilst giving Poppy the best one she could. She gave her walks everyday, fed her and cared for her and we will never ever use a different pet sitter or kennels again THOROUGHLY RECOMMENDED.

From the owner: We specialise in making sure your animals are happy and healthy. With only animals interests at…read moreheart we feel we offer a one of a kind pet sitting, dog walking and homeboarding service to your beloved pets. We offer anything from a minimum 20 minute feed and stay with your pet which will include feeding, watering and exercise (or changing litter trays) and alternating house lights to keep your home looking busy. We collect in post, can take out rubbish and each client is special to us and we offer morning and afternoon dog walks and puppy socialisation walks to help introduce them to their canine friends. We have a variety of reviews on our Facebook page, we have full pet insurance, are fully DBS checked, licensed to homeboard with Basildon council and have our own "Fluffable" van to safely transport your dogs to and from your home. Anything you wish to see can be shown on request and for any pet homeboarding with us our prices include daily group walks and mental stimulation.

We have used Cranfield Kennels for years for all of our dogs. Coco our first dog used to be upset…read morein the kennels and the owner Anne used to take him into her home. Our 4th dog Champers became ill whilst we were on holiday and Anne took her to the vets where she was operated on and looked after her until we returned. We are now on our 6th dog Max and would not use any other kennels. We live in Hatfield Peverel and whilst on holiday in Cyprus we met another couple who take their dog to Cranfield Kennels and they lived in Dagenham! Superb service and lovely people. We wouldn't leave our dogs anywhere else.

From the owner: Boarding of dogs, cats and all small animals.read more