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    Waltz Sales

    4.0 (4 reviews)
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    Harlan Motors

    Harlan Motors

    (4 reviews)

    i've gotten three now from Harlan and my experience has always been great anytime I have an issue…read moreif there is any issues, they always address it and fix it as soon as possible. Customer service is wonderful they are kind and respectfulfrom the people who work in the office to sell to the mechanics. I honestly love this place.

    We brought our vehicle to Harlan Motors for an AC compressor inspection under warranty. Without…read morenotifying us or asking for permission, they went ahead and cleaned the interior of the car. We only found out the next day, when they told us we'd be charged $150 for the cleaning -- something we never requested or approved. Before we came to pick the car up via phonecall, we were told the charge was now $250 because it supposedly took the owner "all day" to clean. For context: we have two toddlers. The most in the car was crumbs from snacks, minor stains on the toddler's car seats, and a couple of food containers my husband accidentally left after dropping the car off right after an overnight shift. The car was not disgusting, and certainly not $250 worth of dirty. Again -- we never asked for a cleaning and never signed anything agreeing to one. We dropped the car off for a mechanical issue. They held onto it for two days, did a service we never asked for, and then demanded payment for it before releasing the car. They could've easily just asked us to clean it -- we would've gladly run it through a self-cleaning station. But instead, we were forced to pay a massively inflated fee for something we didn't want. It feels like we were taken advantage of, and it was extremely unprofessional. Mind you, we're young and new to buying cars so it definitely feels like we were taken advantage of. After this experience, I completely believe all the other reviews about the owner's abuse of power, lack of professionalism, and refusal to honor warranties. I would never recommend this place to anyone. Save yourself the headache.

    Waltz Sales - car_dealers - Updated May 2026

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