Great service - very professional, timely and well documented. Bought my new CRV here in 2018 and still come back for occasional service because I had opted for the lifetime warranty at time of purchase. Sometimes their service prices are higher than their competitors, but I do think they have a higher level of service with videos for detailed inspections and great digital communication protocols. Last month, I scheduled a repair for a recalled Fuel Pump. Since the repair took a few hours, I added additional maintenance of oil change and transmission flush. Scheduling was an easy and quick phone call followed by a confirmation email with all the details needed. However, I received a nice competitors coupon in the mail and was considering moving to the competitor. I called their shop to explain, but they offered to match the competitor's coupon for 15% off up to $100 of service. At the time of pick up, there was a big problem that a LOT of white smoke started coming out of the exhaust when I was 3 blocks away. I texted to ask if it was normal and temporary after that repair. They said no and asked if I could bring the vehicle back. I brought it back and they gave me a free loaner car for the day since they couldn't get to my car that same day. It turns out that the turbo went out. Since I had lifetime warranty, it was covered and I didn't have the pay the $2800 of unscheduled repair. I was able to pick up my car the next day fully fixed with no added hassle. read more

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The service department. I've been going there for years but the last 2 times they told me they rotated my tires when they didn't and I had to drive all the way back in to get it done. Now today I thought i was getting some minor service work done and they through in a timing belt change because that's what the 100,000 mile service is supposed to be to the tune of $4000 with no discussion or agreement on my part. read more

The sales team at Walser Honda is highly professional and approachable. They make the car-buying process smooth by answering all questions, offering detailed product knowledge, and guiding you through the features and options available. read more

Walser Honda - New Honda Civic Type R and the New Honda Prelude. - Car Dealers Near Me - Burnsville, Minnesota

I want to share my experience so others know what to expect. I worked with Honda Burnsville primarily over email to arrange a lease. We had agreed on specific terms, including a particular vehicle color, pricing, and the removal of dealer add-ons. I completed a credit application in advance to keep the process efficient. When I arrived at the dealership, the situation changed significantly. The vehicle I had requested numbers on had not actually been prepared, the add-on we discussed removing was still installed, and I was told that switching to the color I originally requested would cost an additional couple thousand dollars, despite it being the same trim and configuration. The original vehicle we discussed was even still sitting on the showroom floor. I was also told by the manager that completing the purchase would typically take 3-4 hours, even though pricing and credit approval had already been handled. At that point, it was clear that the process was not aligned with what had been represented beforehand. I understand dealerships are busy and things can change, but the disconnect between what was agreed to electronically and what was presented in person made it difficult to move forward. I ultimately chose not to lease from this dealership due to the lack of transparency and respect for my time. I would not recommend this dealership I hope this feedback is helpful to both management and future customers. read more

DO NOT BUY new car from them, they screw you left and right. I spent the whole day to pick my car and negotiated with them. I went there and sit down even filled out credit app, the last minute they said they sold the car to someone else, trying to shove completely different color without changing the price. The worst part was that non of them sales manager, his boss and even general manager didn't show any sorry feelings or empathy. They said it's like shopping in Black Friday, you go to store and the item is bought by someone else!!! read more

Took 4 times to get and intermittent A/C problem fixed. Chip the technician evacuated and recharged the A/C system day 1 and said everything was fine. Next time in Chip says the A/C compressor needs replacing. Chip confirmed on the first visit the A/C compressor was working fine. Visit 3 Chip replaced the A/C compressor and clutch assembly for $2500. Came in 3 days later A/C still not working. Found bad wire at A/C pressure switch. Problem all along. Talked to service managers about the $2500 bill for a good compressor that was replaced and was told the parts are on the vehicle now and there was nothing they could do. This is not customer service this is poor troubleshooting and throwing parts at a vehicle until fixed. Would not recommend Walser Honda Service. read more

Transferred from another dealership to Walser. Have only used the service department twice but it was easy to schedule appointments and the service personnel were kind, knowledgeable and efficient. read more

Not a positive customer experience. Shoddy business practices. I recently purchased a Plug-in hybrid vehicle from this dealer. A week after my purchase, I called to inquire about the Federal Tax Credit for Pre-owned Plug-in electric vehicles, as my vehicle met the federal requirements. I was informed by Ken that while the vehicle qualified for the tax credit, the dealer was not "required" to have disclosed this to me at the time of my purchase. (The credit can be applied at point of sale, thereby significantly lowering the purchase price). While I will still be able to apply for the tax credit, I will have to wait until tax time to do so. The lack of care, follow through and willingness to try to accommodate me as a customer shows poor business judgement and customer service on the dealer's part. I would NOT recommend doing business with this dealer. read more

I purchased a vehicle here about 2 years ago and purchase something similar to a new car warranty. Anyway, I sold the vehicle on last Saturday and immediately called the dealership to cancel warranty. No one ever answered the phone. I was routed to voicemail. I left detailed message. No one ever got back to me. I reached via chat and was told someone would out too me soon. I asked the agent for an estimated time. The agent said "I am sorry you have yet to be contacted. I will send this information over again and note for you to be contacted as soon as possible. It's been a pleasure assisting you. Have a wonderful day and be safe." The Walser website crashed afterwards. I called 952-3888-2231 and explain what I needed. The person on the other end said they needed specific information sent to them. They did not provide the how, what, or where to send. I had to say hello several times to get the person on the other end of the phone call. They eventually said, they send an email to my wife. I asked if they could send the email to me as well. They other person put the phone down and started helping other customers. I set on the phone for about 20 minutes. The person hung up and never called back. Does this sound like great or even decent customer service? ALSO: wife has yet to receive email from Walser. read more

Walser Honda - Screen capture of chat from Oct 29,2024 - Car Dealers Near Me - Burnsville, Minnesota

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Disappointed in my experience with servicing our Honda Pilot. I arrived for the scheduled appointment for a recall, only to be told (an hour later) that the work could not be done. The scheduler neglected to communicate details that were critical for the work to be completed. I rescheduled the appointment and also asked for a quote on our 100,000 maintenance, which I received. The following week I arrived for the rescheduled recall and was told the maintenance work could also be done that day. The recommended maintenance was reviewed and confirmed. When it came time to pay the bill, none of the pricing on the original quote was honored. I was billed over $300 more than quoted. I questioned the bill, it was reduced by $100 but I still over payed and felt this was a dishonest practice. Deeply disappointed. We won't be returning. Have tried to reach out to talk with someone, no replies. We have purchased several cars from Burnsville Honda and had great experiences. Not so any longer. read more

Don't fix it, just sell it quick to get it off the lot!! I'm quite sure this is the attitude and practice on used cars at this dealership. Daughter bought a car that started having problems almost immediately. Called dealership, talked to Sales Mgr who at first seemed like he wanted to help, as in lowering the usual price for their service department to replace a timing belt and water pump. But the next day? Complete change of attitude, sternly reminded me of the 'as is no warranty' policy. The car she test drove before this one? Looked great, but was complete junk! I was in the car and noticed right away that it 'wobbled', even as we pulled out of the lot, but then a few miles down the road, doing about 35 mph, it began to shake, and rattle loudly. Salesman attributed it to tire noise. Ha! Tranny for sure. They supply a sheet of paper that boasts about how carefully they go thru each vehicle, making sure it is in good running condition. Complete bull. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS!!!! read more

Poor workmanship. Took my vehicle in to get the fiber optic cables replaced due to a recall and the audio system started cutting out after that. They kept claiming their work was good. I had to finally troubleshoot it myself and found a bad splice that the dealership made. Made them fix it, but was a hassle. read more

I had a fabulous experience buying my (new to me) 2016 Maxda CX-5 SUV at this dealership. Honestly, Bryan Santos Maya (who helped me), the Sales Manager Jeff, front desk staff and others could not have been kinder or more customer-oriented. There's a culture of caring at Walser dealerships, and I can honestly say I was (and will continue to be) the recipient of that kindness in the years ahead. This is a highly recommended dealership for both new and quality, used cars. and no one asked me write up this recommendation. It was just a really fun car--buying adventure -- for a vehicle I'd already identified online and wanted to test drive. By the way, the service people I've already talked to on the phone have also been very helpful. read more

Buying experience was fine, 5 stars, but my 1st service experience was anything but - scheduled oil change and tire rotation, was 5 minutes early per their recommendation. 2.5 hours later it was done, had to ask if there was an issue? Was told 1 to 1.5 hours when I arrived - maybe I'm naive but this is not a difficult task. read more

This review is more for the Service Center than the dealership, but I've been coming here for a few years now and the staff is always so friendly, helpful, and never makes me feel stupid for asking questions. I actually come to this dealership for my services rather than the other Honda dealership near me because this one is a lot more helpful. read more

My car had broken down and I needed a new one asap. Walked into Walser Honda, no appointment, and was immediately helped by Chad. He showed me the car i'd seen online, answered every question I had, and never made me feel obligated to make a decision on the spot. Left with a beautiful car, warranties to ease my worries, and ready for winter driving! Thank you Chad. read more

Walser Honda - Listing I saw online. - Car Dealers Near Me - Burnsville, Minnesota

We've purchased two vehicles from Honda over the last 3 and have been happy with our purchases. On our last purchase, we worked with Matt Newman. He did a great job and was really patient while we found the right car for our family. read more

Walser Honda - Our car from Walser - Car Dealers Near Me - Burnsville, Minnesota

My husband and I were very disappointed with the five hour long experience to purchase a car (our second at this dealership). The problem is that the paperwork has shifted from competent back-office personnel, who specialize in the completion of the post-sale paperwork, to newly-hired sales reps. These sales folks are not administrators...they are there to demonstrate the product and close the sale. Having them fumble through the post-sale administrative tasks is a waste of the customer's time. The majority of the sales representatives appeared to be newly hired. I understand they are in the learning phase and I'm okay with that. However, once you decide on a specific vehicle, they should be able to be able to tell you, within 20 minutes at the very least , the price of this vehicle so you can compare the numbers of leasing, purchasing or paying cash. The physical paperwork is antiquated and also required duplicate data entry on the computer. Watching other customers purchasing vehicles, sitting in bored stupors, experiencing identical situations should encourage management to find a solution. I'm faulting poor management of the dealership. Our sales reps were good. However, their effectiveness at completing the sale was hampered by ineffective management at this dealership. There are several Honda dealerships in the Twin Cities. Choose another unless you are ready to spend well over a day of your time sitting at this dealership. If you do, make sure to pack at least two meals to tide you over. read more

Our overall experience at Walser Honda was excellent. I want to give it a five-star review, but I can't. When we bought our 2022 Honda Pilot they only had one key fob. This dealer's policy is only one fob per used vehicle. Of course, I can pay for another fob, but I know a Honda dealer could do it for pennies on the dollar. Other than that, it was a very positive experience. The salesman and staff were patient and knowledgeable. I love the 'no negotiation' business model and will probably return. However, for this go-round, I am rating it Four Stars. read more

I had a great experience buying my car. Salesperson Jarid was knowledgeable, helpful, and easy to talk to. He helped me narrow down cars in my budget and compare my options. He stayed 3 hours later than his shift to help me out! I ended up purchasing a 2020 Honda CRV used and I am so happy with it. Everyone at the dealership was helpful answering my questions and getting me set up with the best deal. I was at a dealership prior to this where the salesperson was not very knowledgeable, so it was so great seeing Jarid and having all my questions answered. Would recommend! read more

Very unhappy with my dealings with Walser Honda. Exactly one year ago I purchased a truck from Walser Nissan with no issues. Now that things with Covid are stabilizing I'm on the prowl for a new sports car. I found a 2014 Mustang Boss edition at Walser Honda. I went in to test drive as I'm narrowing down between several different sports cars. While on the surface it seemed I would receive respectable service, it disappeared quickly. I was quickly treated differently because I looked younger. I told the sales rep when asked that I was nailing my fun car between this and an equally priced $30-40k Subaru but undecided. Well when it came to test drive time they decided I wasn't worthy of a test drive unless they could run a credit check on me. Why would I run a credit check when I'm paying cash? Didn't matter. I was told I could do a 10 minute test drive or nothing. They can't have me putting miles on their car. I literally walked in to drop a $32k check but because I look younger was turned away. I have never received such pitiful service from a dealer. Complete embarrassment and a product of the non-commission based employees that have zero incentive to serve this customers. I will buy my sports car, it won't be through you. I hope y'all are happy. read more

BUYER BEWARE Spent 10k on a Used Honda Pilot. They took my money no problem! Three days and 200 miles later the Check Engine light comes on. I'm out of town at a funeral, but bring it in six days after I bought it (I did call Mike M. in sales as soon as the light came on and made a service appointment. One scan later, $1,300 to replace the catalytic converter. The dealership just said "it's been three days, your screwed". It's obvious they cleared that code prior to putting the car up for sale. No offer of any kind of discount on the service or labor, nothing. Snake oil salesmen there, everything you've ever heard about car dealerships applies. BUYER BEWARE read more

Selling their Type R for $18k over lol - nowhere near market. Was on a list and they never even called - let that car sit on the showroom floor!!!! read more

After cars being sold out from underneath my mom she was finally able to purchase something. The staff was rude and difficult to work with. Their only concern was their pocketbook! Now six months later the transmission on the vehicle she purchased for $13,000 has gone out. There are multiple check engine lights that have came on. They knowingly sold my mother a lemon of a car that is no longer in working condition that she will need to continue to make payments on. This was an awful experience and I do not recommend purchasing anything from the Walser dealership. read more

Had a horrible experience here. They let me walk away with a car before I was approved and then called to tell me that they needed the car back. Went to another Honda and had no problems and got a brand new car, bigger and with more additions for cheaper than what I'm currently paying for my Civic that I bought from here. Will never buy from here again. read more

We purchased our Honda mini van here and have been back for all of the servicing. They are fast, professional, fair and honest. Every time that we have a servicing need, I have never had to make an appointment (oil changes, tire rotations, etc). Today I came at 11:30 (Saturday morning) and they got me right in, brought me to the client lounge which is VERY nice complete with modern comfortable seating, multiple 80 inch televisions, cold coupled water and free iPads to use. Every time I come here, I have a very good experience. read more

Walser Honda - Car Dealers Near Me - Burnsville, Minnesota

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I came in with an engine warning light on, i asked for a diagnosis. An HOUR later they send me a 7 minute video of all the things they "think" is wrong with my car. I tell them i only came for the diagnosis and the repair only. I had just had a "B" inspection done 2 weeks ago. I waited another hour and half longer for the car to be finally done which included a car wash. The labor for an hour was $139, because they said the all point inspection was free. i checked in at 2:37 PM and we paid the $468 invoice at 4:53 PM, it took more than 2.5 hours which should have taken an hour at most. I won't be back. I don't recommend this company. read more

I am very disappointed with Walser Honda. I have put $500 dollar deposited for 2022 Honda civic back in 2022 June. I was told it would be delivered in 2022 August. I called Walser sales man inquiring about arrival of the vehicle in August. The sales man told me that the production of the civic was delayed until November 2022. But 2022 civic that arrived in August which was supposed to be allocated for me was advertised for sale in Walser Website and sold to somebody else. I feel I was lied to. And my time was wasted for a car I was never going to get it. read more

terrible follow through on what salesperson said at sale. I was told I could easily cancel a service contract if I decided it wasn't for me. Nothing but roadblocks, trying to actually make this change. Misleading. I'm very disappointed. Take your business elsewhere. read more

I do not recommend this dealership. I inquired about a specific car that had just popped up on their website. I am familiar with the reconditioning process, so I let them know I was interested but wanted to wait until after reconditioning. Hannah then pressured me into coming in that day to see that specific car before it went to be reconditioned. I made an appointment, dropped what I was doing, picked up my dad and showed up to the appointment early. Now, Hannah told me that if she was not going to be there that she would get me "all set up with someone" so that they know I am coming. She never communicated that she wasn't going to be there, so I expected her to be there like she said she would be. I showed up for my appointment a few minutes early, walked in and told the first person I saw that Hannah should be expecting me. No one was expecting me, Hannah was apparently not there anymore, however after I left she claimed that she tried to greet me after I left. Why did we leave? Because Hannah's boss told me that the car was in fact NOT there it was at the conditioning center in Eagan. So, they lied, wasted my time, wasted my dad's time and lost any and all future business from me. Walser Honda Burnsville is a dishonest place. read more

I purchased a 2019 Honda and was satisfied with the salesman and the trade in they offered me. We had to wait almost 3 hours for them to get our car ready, although it needed only a car wash and what they called detailing. On a new car, I wouldn't think it would take so long. We entered the dealership at 1:30 and didn't get the cr until almost 6:00. We never heard from the dealership after the sale. I thought maybe the sale person, or sales manager might follow up with a "THANK YOU" or "We Appreciate Your Business." I sent an email on their site and expressed my disappointment. No response! This tells me the Walser Group doesn't do the little things to earn repeat business. read more

Tyler Sparks really helped us out today, very appreciative of his work and communication. Would certainly recommend thanks!

The opposite of my previous Walser experiences. I brought my car in for a repair under warranty. But this was a warranty repair on a 16 year old car! Seriously! They were professional, helpful, and treated me and my 16 year old Honda like a customer with a new car! They fixed it while I waited. Super service. They even re-cleaned the front seat! They were friendly and polite to a very eccentric customer. I can't recommend them enough! Possibly one of the nicest car dealers I'd ever been to. read more

I was in contact with someone from the dealership about looking at a vehicle. For over a week I planned on coming in on a Friday, I drove over 45 minutes one way in traffic to find out when I got there the vehicle sold. I am not mad about the vehicle selling (there's many more out there) but the fact that the salesperson I was in contact with couldn't inform me that the vehicle was sold, so I wouldn't have had to drive 45 minutes in traffic to turn right back around to do the same thing. just poor communication and not the greatest salesman... read more

My experience was absolutely terrible here. I had full confidence in my sales person Brandon Santos and felt as if he was really being an honest person as we went through the sale. after buying from here I was looking at problems 2 days after buying the vehicle, they were all fixed for free because they were clearly a safety danger. Nonetheless I was sold a unsafe and underperforming car with no knowledge of this. I am disappointed with how this whole situation has gone and had no communication throughout this whole process. read more

We received great service from Megan Cooley today 4/28/2021. We went in today to trade in our 2018 Honda CR-V for brand new Honda Odyssey. She made the process easy peasy from the beginning to the end. If anyone needs a new/used car I would highly recommend to give my girl a call. And with that being said I'm out read more

We purchased our CRV in May 2021. We told them we were moving to Florida at the beginning of June, so they did us a "favor" and registered the car in Florida. They told us the plates would be mailed to us. It's now August, we don't have our plates and our temporary tag is now expired by over 30 days. We've left multiple messages and spoke to multiple managers. We get the same answer every time... "Someone will be in contact with you." So, we are now paying for a vehicle we can't drive for fear of getting pulled out for expired tags and no one from Walser will contact us. Really, really crappy service. read more

We met with Andrew Guinn after a bad experience with a previous sales rep and he was so knowledgeable, honest and trustworthy. He helped ease the stress of buying a car! read more

I love my Honda Civic! However, I don't like coming here for oil changes, rotations, etc. After you pull into the garage, workers take a while to approach you. This is always really awkward because when I go up to the counter they tell me to go back and wait at my car. I also feel pressured into additional services without explanation... When I first bought my car they told me to come in at 30%. During my second oil change they asked why I was coming in so early & explained it wasn't due until 15%... read more

Be wary of buying used vehicles from here. Bought a Honda CRV in September and 1 month later engine starting rough. There was a slow oil leak which could have ruined vehicle. Because of the timing, I'm sure that Honda a) didn't care or b) didn't bother to do a full evaluation on this used vehicle. Nice staff but doesn't speak to their reliability-- clearly. read more