I just don't understand the rudeness of the staff. I was waiting and decided to walk over to the frames just to look, not to touch. The lady yelled at me, demanded I sit down, and said that I was violating procedure. First, no procedures were communicated to me when I went in. Second, no reason exists to treat a customer in this way. I wasn't being obstinate or uncooperative, just doing what I have always done. It would have been so easy to say excuse me sir, would you please have a seat here and this is why. Kindness takes extra effort, but it is one key to good customer service. I left the store without purchasing glasses, and they lost a loyal customer. read more