Loved the eye doctor and staff. I think it's the best eye exam I've ever experienced…read more The eyeglass purchase side... not so much. When did a pair of glasses become so expensive? My last prescription was filled at Costco and that's where my next one will be. Two pair of progressive glasses (one was sunglasses) with total out of pocket less than $200. Vista wanted $489 out of pocket for one pair. WTH? Plus my Costco frames were Jill Stewart and are still as good as new so I only bought replacement lenses for my main pair.

We ordered prism glasses for my wife more than a month ago and were originally told they would take…read moreapproximately two weeks. More than a month later, we still do not have the glasses. What makes this experience even more frustrating is the lack of communication. No one called us with an update or explained that there was a delay. We had to call them ourselves after waiting a month, only to find out the glasses still weren't ready. These aren't just ordinary glasses for my wife. She needs the prism lenses, and while we've been waiting she has been dealing with severe headaches. That's why getting these glasses was important to us in the first place. Delays can happen--I understand that. What I don't understand is promising roughly two weeks, letting more than a month pass, and not contacting the customer with an update. When someone's health and quality of life depend on getting the correct prescription glasses, communication and follow-through matter. Based on our experience, I am extremely disappointed with the service and would not recommend this place! Horrible!

The staff was super nice and helpful. they took the time to explain my benefits to me, pick out…read moreglasses, and gave me samples.

Amazing customer service! I felt my children's needs were handled very gently through the whole…read moreexperience.

Professional from the front desk to examination room. The doctor and associates were always…read moreoffering information and description of the examination process . Had my follow up appointment already sent to my email before I left the office . This is my first visit and highly impressed. I was referred by a patient that has been using them for the last 6 years. I feel lucky that I found such a user friendly organization

I have worn glasses for 55 years, and I have never ever been to an eye care center that charges for…read morean eyeglass prescription!!! You better have a thick wallet because it's not just the prescription that could cost you. At check-in, one of the forms to sign (if you want it) refers to refraction. I know the definition and have never heard it used to refer to an eyeglass prescription. I was told there would be a cost of $50* to get a copy of my prescription, and it's not covered by insurance. * in addition to the office visit charge The other issue was regarding co-payment and, once again, the receptionist and the office manager insisted that I HAD to pay the co-pay. I have dual insurance coverage, which means the secondary insurance picks up the remaining balance not paid by the primary insurance. This has been the case for me for the past seven years. Both women insisted this was incorrect. I paid! Now, two weeks following this encounter, I was not surprised that the co-pay was refunded back to my account ¯\_(ツ)_/¯ Who knew, hmm, guess I did! The receptionists needs to be replaced. She's terrible with people, and because of her, I will not be returning here. Thank you to Dr Rosen

best staff and great Dr! I recommend them to everyone! They were fast and I was taken back to the…read moreroom within minutes of checking in!

My expérience was mostly excellent but not at first. Very hard to make the initial contact. Once in…read morea while office is very crowded with long wait but mostly on time. I went there for cataract surgery. My choice of Dr Carlos Diaz was without referral and à wonderful expérience. He is professional, caring , very meticulous and listened to all my concerns. So respectful yet diligent about his pré op requirements for my particular case. Hes very highly credentialed. Chose the best surgery for my eyes. The surgery center was very professional , caring and attentive to my needs right before surgery. Dr Diaz is so excellent that after each surgery I immediately had a clear correction of vision without any bruising redness or selling. Just leaving surgery that is. And so far my expérience with the optometrist Dr Olsen has also been wonderful. I had an optometrist in Fl for 30 years so the switch has not been easy. But I think he is also kind and caring and very professional. I will continue with him from now on if I can. So for anyone who wants an amazing cataract expérience, choose Dulaney Perkins and Dr Carlos Diaz for the best possible results. I relied on glasses then contacts for 55 years and now I have clear vision without any aid. A miracle. Thank you Dr Diaz. I will forever be grateful. *First paragraph should say without swelling.​​​​​​​

Great customers service especially Lisa your manager. I have been going to this location for over…read more15 years. Your staff have always been friendly and helpful. Believe me I have many locations I can visit closer to my home and work of business but I prefer this one because the customer service I receive from Lisa, she is very professional and knowledgeable.

They've changed the staff at this location. After many complaints, action was finally taken. The…read morenew staff is much more customer focused. It's like a night and day difference.