I have a great experience every time I come to Spectacular. The doctor is patient. She doesn't rush…read morethe appointment. The waiting room isn't packed. She answers your questions. The office ambiance is nice. They have a good frame selection. She referred me to a specialist without me asking. The staff is professional and very personable. I called three times to ask questions after my appointment and I received the same warm personality each time. The receptionist never showed any frustration.

Hola! Had the privilege of visiting Spectacular Eyecare…read moreearlier today. Yes, privilege! Dr. Washington and her staff, specifically ZaRae, provided exemplary medical care and customer service. Additionally, at the risk of dating myself, kudos to Dr. Washington for bringing back and/ or exercising what seems like a lost art (form) aka bedside manners. :) #winning #thenamefits

I called a couple of other optometrists for help with broken glasses temple, but they didn't listen…read moreor care. I needed this fixed because of an upcoming trip next week. Yesterday I found Frame Masters online, I called & spoke to A.D. who put me at ease by giving me options and setting my expectations. I went today and in a few minutes he fixed me right up with a new set of frames. His customer service and attention to detail surpasses what I normally experience at the regular optometrist. Now I'm ready for my trip.

The customer service went above and beyond my expectations. My work schedule is crazy, but he…read moreworked with my schedule to make sure I could have my glasses before the weekend was over!

Great customer service, I came in the environment was great and they fixed my crooked glasses.read more

Awful. Waste of time and money, you will not receive a call back. The optician was unprofessional…read more My prescription was changed to a different type of lens and I was open to trying them, and did. When I requested to go back to my original lens type (prescribed by them as well), 6 calls later, they informed me that I would have to pay for another exam. Spend your money on the in person visit, not the guy on a screen writing incorrect prescriptions.

Again another disappointment. After this location promised me my glasses today after loosing them a…read moremonth ago, once again i STILL didn't receive them. I WOULD NEVER DO BUSINESS WITH THIS STORE AGAIN. I also recommend no one else should either. Very very deceptive, unprofessional and most of all unreliable. So so sad

I had to wait 3.5 hours after my scheduled appointment time before i left the building with my…read morereceipt in hand and the expectations it was finally over. 12 days later I went to get my glasses and everything was so blurred i wouldn't have been able to find my car! I told them something wasn't right. I was then told my eyes needed to adjust... I assured them the prescription wasn't even close to being correct. I was told I could come in another day for an exam. I informed them they had lost my confidence and asked for a refund. They offered to refund me 20 of the 110 dollars I spent telling me i couldn't be refunded for the exam. What good is an exam if the glasses aren't right? I contacted their customer care which informed me the same. I have a relative that told me they treated her the same way. Not sure if it's race related or just terrible customer service but if you are white I advise you to stay far away!