Walmart at Royal City Center in New West. This Walmart isn't the best Walmart. It is two floors but it is so uncomfortable to walk in. The isles are narrow. The elevator going to the second floor is confusing. We took an elevator on the first floor and some how we ended up in the parkade rooftop. It was also super crowded too when we came. read more

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Racism, ageism at its worst. The Pharmacist on shift, a male, refused to see a female client or talk to her just whispered to the pharmacy assistants. It all took four hours. A complaint to the College of Pharmacists to follow. To WALMART, clean up your pharmacy area, it is a disaster area. No pride shown by anyone. Boxes blocking the area and chairs are taken away all the time. The only way to find a seat is leaving the store and sit at a busstop. read more

Three times now we have been through this issue with the credit card offer three times I have said no and three times I have complained to both management and corporate. One day you're gonna to do it to the wrong person and instead of a complaint someone could end up getting hurt because people don't know how to take no for an answer. Not that it's right but at some point we as humans can only take so much before we hit our breaking point. I would never cross that line but as I told the mod I have a short temper and I don't take this bull from anyone and I am not afraid to use my words and put them in their place. Never mind your csm tried to bribe me by offering to pay for my items in exchange for me not filing a complaint. Bad form Walmart. Now I wear my AirPods they try to approach me I do not engage them I totally ignore them and I do not give them the time of day. Zero stars for you! You don't deserve the pittance of a star but yelp forces me to give it but you most certainly did not earn it nor do you deserve to get it. And yes I've filed yet another complaint with corporate she should be demoted to cart collector if they don't fire her. This is the third time you've done this to me. NO means NO get it through your head! I should have grabbed a computer, iPhone, ps5, and a Nintendo switch. Made her pay thousands of dollars. Btw I've shopped at other Walmarts and when I say no thank you they walk away, they don't argue or question me! So why oh why can you not get it through your thick skull that I said NO! NO is a complete sentence I do not need to give you an explanation of why I said no. You need to learn to accept it and move on. I don't give a flying poop if you have a job to do! And on that note since when is it your job to harass people who are shopping? Walmart doesn't even care! Honestly one day you're gonna cross the line with someone and it's going to end badly for you Walmart. It won't be me though however that being said I'll be the one standing there saying that I told you so! read more

Great staff. Was challenged once for a receipt which was a big turn-off. I must say i hate a site where it will not accept my remarks unless they are more numerous. How about now? good staff piss poor marketing people. read more

Awful shopping experience every time. Zero baskets available, you need to hunt one down at self checkout before you begin shopping, carts arent accessible unless you have loose change. Escalators seldom all working, same as the front doors. Vegetable shelves extremely moldy in behind the racking, staff never really know where things are. read more

May 31 around after 4pm I was at the store on my way to check out and the fire alarm went off. You couldn't even hear the announcement as if the person is just rambling over the speaker plus the staff were all cluelesS running from here and there. i assume it the either the store supervisor or manager who didn't know what he was doing. It was a mad house and nobody knew what to do. Unbelievabl!!! please have a proper loud PA system and manager who knows what to do and how to communicate to his staff. it was such a caiois and extra poor communication. plus all staff speak in their same ethnic language which I'm sure we all know from where and they were not helping cus because they didn't know what to do themselves so how can they help. Get your act together Walmart. read more

Today, Saturday 14th, 2023, at 7:30 am, I visited the store in New Westminster to buy chicken $ 12.00, Premier protein for $ 22.00, bread $ 6.00, tea $ 14.00, cereal $ 8.00. When I was self-checking, one item didn't scan and show the screen to me. An employee between 50 and 60 years old thought I was trying to cheat the system. No, I will never do that because I pay for what I buy and live my life ethically and with much respect for everything. The employee was very rude and left me embarrassed. She shouldn't work in customer service. read more

It is not a big Walmart despite the supercentre tag. I shop here occasionally. Generally the prices are lower for the produce when compared to Safeway or Save on Food (the other two nearest chain grocery stores in New West). It is also lower for toiletries and household products, unless there are promotions going on in London Drugs or other retailers. I always forget to do price matching or I only found out about the price difference after the purchase and I cannot be bothered to go back for a 50 cents refund or something. It has less ethnic food variety when compared to the Walmart stores at Lougheed Mall and Surrey Central City Mall. Somehow everything seemed to be on a smaller scale, even the clothing and other items. So yeah, I am only here because it is near my place read more

I wish I could give no stars. I bought a popsocket at the Walmart in Queensborough on Thanksgiving as I was in that neighborhood for the first time in months. The popsocket didn't make it a few hours before it fell off of my phone. Multiple times. I went to the Walmart on 6th in New Westminster as it was only a slightly less deviation from the Highway than driving back to the Queensborough store. I had my receipt, bag, package and ID. I was told at Customer Service Counter that they couldn't refund my money as I had opened the package. When I explained that I opened the package to USE the item and it did not work, that is a faulty product that they sold. I was told that I was welcome to drive back to Queensborough to return the item for a full refund with bag, package and receipt. I was not going to waste another 40 minutes and litres of gas for a stupid return. I pulled up the Walmart Canada return policy and read it out to the Customer Service person that replaced the first indifferent girl and the second not useful faux manager. After about 20 minutes my money was refunded to my debit card. I get it: these people make shit wages and don't care about my shopping experience. My takeaway is that Walmart would rather have you walk away in frustration and leave your money, patience, purchase and positivity behind on the counter. They are a soulless hungry pit that feeds on your hard earned income and humanity. Thank you Walmart for reminding me why I didn't shop at your convenient sweat shop for years! I will purchase items like this from mindful individuals from now on. read more

Won't use this store on 6th street any more. I'm handicapped over 70 and don't like that they don't have any cashiers. Don't like self serve, great for some people. Don't open the doors upstairs To get to the elevators.Every time you use self serve you put more than one employee out of work. I won't use any store that doesn't have cashiers. Walmart should look at how many Handicapped stickers are in the parking lot. You may be saving money on employee but you are losing customers. Sharon t read more

It's nice to have in the area, but very different store since moving back to New West after 7 years away. Staff are unhelpful at best, they've cut me off, bounced into me, and shut off the sparse cashier lights and tell you to go elsewhere in the same rude way across staff. Give business to the other stores if you can read more

My partner, a black man with dreads was harassed and accused of stealing at this store yesterday, April 13th 2022. He was walking through Walmart, he didn't even stop in any of the isles and as he was about to exit, a clerk at the front started to yell loudly at security to stop him as he was about to exit the store. "STOP HIM, STOP HIM HE DIDNT PAY FOR THAT" she yelled so loudly that everyone in the area was looking and staring at him like he had stolen something or was dangerous. She accused him of stealing a bottle of Gatorade, which he had just purchased at Dollarama inside the mall. The Walmart store doesn't have any cold Gatorade and his was ice cold after coming out of the cooler at Dollarama which is how they knew it wasn't from Walmart and they let him go, plus he had his receipt and his online banking showed a purchase for Dollarama for only a couple of dollars. My partner has been crying ever since this happened. You humiliated an innocent man based on racial profiling over a 3$ Gatorade that he didnt even steal and you all should be ashamed of yourselves. I will be coming to the store to speak with the manager to ensure that she/he can properly train their staff so that another innocent black person isn't a victim of your team and their racial profiling. If you aren't white, becareful going to this location and if you have to, keep your receipts for anything you purchased before walking into the store to protect yourself. I'm sorry this is how the world is and I truly apologize that these things happen to you in Canada. read more

This store is a disgrace to the chain. It is very poorly maintained, and feels dirty when inside. Shelves are rarely tidied, and selection seems exceptionally poor. The floors seem rarely clean, and the staff don't seem to care. read more

I'd like to say thank you to Manjot, Customer Service Manager, at Walmart in New Westminster! Not only that she has excellent customer service and management skills, but she is also very kind and patient with her customers. She was willing to discuss and assess all of my concerns and to help me learn more about Walmart's policies and procedures! After listening to all of my concerns, she quickly found the best solution to my problem! Thank you very much, Manjot! You are the best! Claudiu read more

Beware of Walmart security charging for single use masks. They are asking for a dollar for a mask, they are targeting people with disabilities, but when confronted they say it's for charity but there's nothing posted about any charity. If they're charging a dollar, then post it, if it's going to charity, post which charity it goes to... New Westminster Walmart is so shading. You'd think with the demographic they're supposed to be catering to, they would know most of the customers are elderly or disabled, but it's obvious they don't care. read more

Honestly, really poor customer service. I accidentally grabbed a set of kids PJs without a price tag and was told I could either not buy them or go back and grab a set with a tag because they weren't going to do a price check. And actually my child was pretty severely injured on the escalator here about a year ago and I never had follow-up from them. There are no additional safety signs or warnings in the area since his injury. The staff was very underprepared in terms of emergency response. I still feel traumatized when I go in there. read more

O went to buy a specif Baby Alive doll model, that was in sale. A huge post over top the shelf announced the sale of almost 50% off. O have looked all the options and all them were blond dolls, except a single one, that was behind all the boxes. I choose the black one. For my surprise, the black one was the only one that wasn't sale. And nobody knews tell me the reason for that. Terrible way to difficult the access to black dolls! read more

I help my mother go shopping. It is always on Thursday nights, I hate now because it takes so long to buy at the cashier. 20 minutes waiting. read more

I would not even give the walmart on 6th in new west a star the employees are so rude, just throwing our food fast as we were trying to bag them, cashiers look so sad and bored like they do not want to even be there at all! half the time the isles are dirty and shelves are empty and dirty! I wish there was a decent walmart in any province as they are all rude doesn't matter which one you shop in read more

I was at the store earlier. (Royal city center about 15 mins ago) going through the self check out. I basically got chased out by the staff on site. She asked me to take my receipt while i was still putting stuffs in the shopping bags, as if i didnt get it fast enough and didnt leave the store fast enough. What is this all about??? Any unnecessary interaction is considered harassment as a result of this Your business is a public establishment. You cannot choose who comes and goes based on the human rights code. This is simply unbelievable what just happened!! read more

I like Walmart. I have been in many Walmart's across Canada and without a doubt this is the worst one. Numerous times I've gone for sale items in the flyer and they don't even get the stock in. (every week this is the case) Countless times I've had to waste even more time in there long lines because I was over charged due to sale items not ringing in correctly. A large amount of the employees are rude, clueless about products and where they are located, or both. And the worst is the weekend manager. I can see why this is a horrible Walmart with this guy running it. Love the company, HATE THIS STORE If you know what is good for you, go to another location read more

What's with the only option being $2 bags at checkout? Not cool when I've got a bunch of groceries and ready to pay when I'm told there is nothing to put my groceries in. When I asked if there were the cheaper reusable options at this location, the girl just stared at me and refused to respond like I was an idiot. I walked next door to shoppers and bought bags there. I come to Walmart to save money, not lose it on stupid purchases! You did a great job at making a local feel unwelcome, Walmart! read more

This place is checkout mayhem. Why does it take more time to check out then it does to shop? Because they are trying to train us to do there job. Not that they are good at it anyways. I can't count the times I have gone in with my own bags and they have charged me for them anyways. That's theft in my book. Why do they have 2 tills open both with long lines and they have 3 people in the self checkout area with 2 customers? Not to mention the usual 1 or 2 employees they send out to direct us to the self checkout. They are training us to do there jobs, and then they will get fired. Remember when bank machines came out? The tellers helped us use them. Now I have a virtual bank, I never see an employee, they've all been let go. Remember gas attendants that pumped your gas and cleaned your windshield? Now we have to do it ourselves. Whats next? Do it yourself surgery? A restaurant where you go in and cook your own food and serve yourself? Buffet is half way there. My time is worth money and I will pay more to get my frozen foods home before they have melted in a thirty minute line up, Just saying. read more

Decent prices, but bad management comes to my mind. Be mindful of your shopping especially "on sale" items. CHECK YOUR RECEIPT. I'm regularly charged the original prices for the "on sale" /discounted items. Also, check the price on shelves and make sure there is only one price for the item you are buying. The chances are you will end up paying the highest price. Again, check multiple buys with reduced price e.g. "three breads" for $6, Two fried chicken for $15. Make sure you are given the discounted price. read more

I have been accosted by staff at the exit 6 times now. Three times were physical. (Checking to see if there were stolen goods under my coat once; and frankly, the other time, was copping a feel, I believe.) Tonight, an employee ran after me, and at elevator behind me gruffly said "where's your receipt?" He had been looking at African violets when I was leaving the store - because he's not at his post doesn't make it ok to chase me down. In digging through my bag for the receipt that he barely glanced at anyway, I had to take out the item I expressly went there for and so, ended up leaving it behind by mistake! I don't think it's fair to make employees act like we're criminals and they're cops - their policy toward both greeters (AKA security forces) and customers is appalling. I also found a fly embedded in Balderson's cheese there - the manager was unreachable. They start stock work before the store is closed, so giant palettes become "accidents waiting to happen: - I've seen shoppers trip on the corners. Fortunately the ones I saw didn't seem hurt in the moment, anyway. Just cursing - understandable, because these should not be blocking shoppers ; paths nor products. I had to, with effort, use cart to move palette to get at what I came for. Which was a second choice because the first choice wasn't in stock - which FREQUENTLY happens at the 4th Ave. New West location. When I did see a very high shoplifter running fast out of Walmart - do you think there were staff around? No way. Some of the cashiers are lovely. But, when a store is "run" this poorly, "New West, we have a problem". read more

This is a new location that opened up recently in the past few months. I came here 'cause I was gifted a gift card last year for $20 and I am finally getting around to using it. I wasn't in the mood to spend my own money, therefore, used that $20 to get some gifts for friends (tangible items). I knew about the soft opening, however, avoided it thinking that they wouldn't have their shit together. Waiting a few weeks was a bad decision considering that it was busy full of Christmas shoppers. The odd thing is that I walked around the Walmart for 75 minutes and nothing personally interested me. Instead I ended up buying things for other people. I spent a good portion in the CD selection and was disappointed. The make up and hair department left me flat as my own hair in the morning. I needed customer service three times and aside from the lady at the til everyone seemed as though they would rather be doing anything but help. They do carry a few clothes by George, however, find the selection at Superstore to be better. Generous amount of groceries at respectable prices. read more

I wish I could give zero to this store because of its unprofessional and rude staff who works at the self checkout. I went there for shopping and once i payed for my stuff she came over and check my receipt (that was fucking rude)whiteout even asking me and once i complained that to her manager she was still on that rude manner.I think Walmart need to train their associates some professionalism and Canadian cultural lessons. I won't shop there again and prefer to support small businesses to prevent the monopoly of those stores with terrible customer services. read more

Walmart double charged for 1 item that was clearly printed on the receipt. When asked for a refund at customer service, they asked my husband, who could hardly walk due to his knee pain, to get the double charged item from his car parked underground, to get Walmart to correct their own mistake of double charging for a single item. Very disappointed with Walmart New Westminister BC Canada. read more

The evil empire has opened a second location in NDP voting territory. Calling this location a Supercentre is a bit of a stretch since they crammed a Wally World into the old Royal City Centre Zellers / Dollarama and it lacks a Tire & Lube Express and Mickey D's. Service is just as crappy as you'd expect at any other Walmart. I asked for help from the pharmacy to locate an item and they told me to go down a few aisles. Since the pharmacy had no customers and it was the grand opening, you'd think they would have walked me to the product. A supervisor walked up to my cashier and yelled at her for not having her checkout light on. The poor checker was struggling with the non-working register while my thumb was up my butt. In addition, this wannabee manager failed to utter the word hello on opening day. Yeah, it's a Walmart through and through. On a positive note, it's one of the few major retailers in Canada to accept the Discover Card (see Family Guy / Futurama to learn more). read more

Walmart Supercentre - Royal City Centre Walmart - Department Stores Near Me - New Westminster, British Columbia

Decided to check out this Walmart as it had just opened up; I thought they might have some grand opening specials. I'm not sure why I thought that. They didn't. As the previous reviewer said, it's not actually a superstore. There's no tire/lube and no McDonald's. They sell groceries along with the rest of the merchandise though, so that might possibly warrant the word "Superstore." The food prices here seemed higher than at other Walmart's. Maybe I'm wrong, but food is definitely cheaper at Save On Foods. Walmart does price match though if you bring in a flyer. The selection wasn't great, so I'll continue doing my grocery shopping elsewhere. I still ended up buying a couple of things. The cashier was fast and friendly. After I paid, I realized that I overpaid for something. The price on the shelf was less than what I paid. I mentioned this to the cashier who told me I'd have to go to customer service. There was no line at customer service so I decided to go and get my dollar back. I showed customer service my receipt and my item. In return, they gave me a full refund and let me keep the product! I had no idea, but if you purchase something at Walmart under $10 and pay the wrong price for it, Walmart will give you a full refund and let you keep the product. Sweet! Thanks Walmart! read more

Walmart wants customers to open everything before buying. I picked up a package of exercise weights. When I got home, there was only one weight instead of two. I tried to return it and the clerk, with no name tag on, was deliberately rude. She asked why didn't I open the package in the store and see if there were two? The seal is broken. Didn't I see that when I picked it up? I had bought the item, taken it home, opened it up and found an item missing. How would she know if the seal had been broken before I bought it, unless she already knew there was a problem with the item and it had still been returned to the shelf? She walked away, came back and said you can have an exchange only, no refund. I had told her before there weren't any others. She said I could only have an exchange. As I walked away I said 'I do Yelp'! I went back to the shelving and sure enough, empty. So, I left the item on the shelf. It was 'returned' without a refund. Hopefully, someone else won't pick it up. Maybe it will mess with Walmart's inventory. However, if customers are to open packages in the store to check items are in good condition...what about opening EVERYTHING? Cereal packages! Cat food! Packaged meat! Shouldn't that grey beef get a good sniff before you shell out hard earned money for it? After all, YOU are going to be at fault for not checking if the item is deficient. They'll use ANY excuse not to give refunds. And they'll be REALLY rude about it. Lousy, poor service. Walmart Service. read more

I went there for both of soft opening and grand opening. What I said to my husband is "I'm going to shop as much as I can while the customer service is still good, while there are enough staff to help me, which is only for like a week" and my husband laughed. I was right though! After a week or so, I went there to get a mixer. Price tags scattered everywhere, can't find matching barcode, nearest price check was broken, one by the toys is the machine itself was missing and I couldn't find anyone. Electronics had 1 guy with customers forming a line, said he won't call anyone for me because he's too busy. Finally found someone, she went to go get a staff from that department I need help in but she couldn't find anybody. It took about 40 minutes to get to this point by the way but I was able to find out the price and buy it. But I had to return it because it didn't come with all the pieces. They had no more stock of this so I had to give up. Good thing I checked it right after I bought it! Only a week ago, there was lots of staff, eager to help customers and asking us how we're doing, almost to the point of annoyance. But just as I thought, it was just for the opening. But not all of the staffs are like that. This black young lady in food sections, she was super friendly, nice and made me feel very welcomed. This middle aged lady in toy department was very helpful too and she seems to know what's around very well. I bet she's a department manager. Ah, I mustn't forget! Lady's washroom has no garbage bins in each stalls. I was hoping to throw out feminine hygiene stuff discretely, not throw out in front of people by the sink. read more

bait & switch tactics online , they advertised an insanely low price on mountain bikes then switched prices back to original a few weeks after the order & wouldn't honour the original sale price. read more

It is a Walmart with a subpar selection on groceries. The prices change constantly on many food items. One day you go there the price is jacked up by 2 or 3$!! For the same item... This doesn't happen at superstore or any other grocery place. The only reason i still buy here is because it is close to where i live and it is cheaper then save on next door... if i could i would go to a different Walmart for sure or superstore... at least the prices stay the same there and don't go up or down depending on how the manager feels today... read more

Someone said food prices are cheaper at Save on Foods.; that will be the day. I bought 4 items elsewhere and paid $9.67 I compared what I would have paid at Save On Foods. The same items cost $16.85 at Save On Foods. On another occasion I paid $17.01 elsewhere. At save on food it was $31 and change read more

I'm impressed by how much they fit into this small space - the deals are good and the store is generally clean.

FINALLY! A Walmart Supercentre in our neck of the woods. This store offers everyday low prices, so we are no longer chasing sales at various other stores like we used to. Great selections of goods, huge grocery section and fully stocked shelves. The only drawback is not enough staff, hard to find when you need help. Other than that it is a welcome addition to the Royal City Mall. However we did speak to one store owner who said she had to close because of the new Walmart... but she had such high prices she couldn't compete. And with money so tight these days we welcome the savings. read more

The store has a good selection at reasonable prices. But the self check out tills need to be scrapped. Frustratingly, they often do not work properly and one has to wait around "for assistance". Management needs to accept the obvious failure and put REAL people back at check-out tills. read more

First of all you drive into the parkade and follow the two Walmart signs and then are left hanging... I still have no clue where the parking is for Walmart and forget about bringing the cart with you to your car cuz it locks as soon as you try and exit. Then I go looking for certain items which you neither carry or just have it all scattered so it takes a while to find. The space is just not big enough for a Walmart. I went in there several times and the prices are ridiculous... I thought the Walmart would take business away from the local stores but it's just cheaper going to the save on or buylow... I feel like the queensboro location has better deals and things are placed better there. I know this is a new store but fix your parking signs and it will give us a better start when entering your store. (I do want to say on a side note that the staff that I have talked to is extremely knowledgable about what is in stock and where everything is that's pretty amazing for a new store) read more

This is the we're sold out of every flyer special store all the time. Whoever they bought their escalators from should be also given one star as there is usually one or both not in service. Why have cashiers if you don't trust them to do just bought but don't want refunds. No send everybody to customer service where one person chats with other employees as the line grows and then works at a snails pace, of course I'm sure that's due to the huge wages they get. Spend half your shopping time looking for a floor worker only to be told they "don't know go to customer service". Putting self service kiosks at the wrong end of the store and close them most times of the day. Why would a grocery store on the west coast of Canada ship all their fish items from China!! Not for me at any price. Check your purchases before you buy folks. Do I still but stuff here.....yes because it's closest and always open. Do I feel good about it.....NO!!, it puts my blood pressure up every time I enter the door. read more