Pharmacy drop off staff is rude and unprofessional when answering questions about the product they…read moresell. They won't stand behind the products they sell as a distributor but instead will tell you to talk with the manufacturer. Nor will they replace any product they sell that is defective or give refunds. They have no way of talking with upper management, as in they have an email but I was told by the pharmacy manager it's unmonitored. Basic business works as the pharmacy is the distributor they buy from the manufacturer. If my product is defective or broke I contact the distributor for a replacement or my money back and the distributor contacts the manufacturer about the quality and money recouped. But Roger's will hold no responsibility. Not a very good business practice.

Worst pharmacy experience ever! Everyone always claims "support local businesses"! I say why should…read moreI when the chains like Walgreens and CVS offer better hours convenient to me and better service. Every prescription I have ever tried to fill with Rogers has been problematic. They even tried to require me to have a prescription for OTC medications so they could jack up the price--charge me the normal price as a co-pay and then bill the overage back to my insurance carrier.

Nice I was told of how to go about it and dissolve the issue. I was explained of what was seen.read more

I hate having only one pharmacy in town. They won't provide my meds and can't keep track of themread more

With the new owners, SFP has been GREAT!!! I actually switched from them to Hy-Vee because the…read moreladies and pharmacist were so incredibly rude. When you would call, you could just hear the "you are interrupting my work" in their voices. I am disabled and get very confused on some of my meds and had to call several times to get things straight (transferred from Hy-vee) and not once did they sound put off by my calls. I really appreciate the customer service there. The ladies are super nice and friendly, and Troy Pharmacist is SUPER nice and patient. I'm unsure of the other pharmacist name, he also does a good job as well. So glad to be able to Pharmacy back in my hometown again. I appreciate them so much. Thanks everyone -M.S.

The staff is always friendly and helpful. They do their best to fill prescriptions in a timely…read moremanner. If they have a shortage or medication they have provided what they and called when the balance of the medication arrives. Recently, they installed new tile flooring that makes for a very attractive retail store.

Beware. They may appear sympathetic if you notify them a family member passes away. But they will…read morelie to your face about billing and will continue to charge late fees even if you tell them you're going through obtaining an attorney. I understand business is business but as the sole one handling my mom's affairs and my husband and I trying to put our lives back together after her traumatic death. They just made things 10 times worse. Not to mention what I found from them when we cleaned my mom's apartment.

Friendly folks who never hesitate to go the extra mile for you. Extremely fast service. What more…read morecan one ask from a pharmacy?! Oh, and they also deliver. Just excellent.

This is my go-to pharmacy !!! I love how sweet, sufficient, fast and understanding they are…read more 100% customer friendly - extremely educated staff ... Best pharmacy in town !!!!

Just a quick run to get an item, one…read more I got in line because my rewards wasn't showing up that I'd added to my rewards card. Both the cashier and Jody tried to advise me on the steps and I was familiar with it but for some reason I kept getting an error, try again messaging. I went ahead with my purchase. I actually had to return because I purchased the wrong item and this time around I felt the exchange was made difficult than it needed to be. Additionally the cashier was extremely impatient while I looked for my electronic receipt.

Staff is RACIST, very rude & disrespectful. I called left a voicemail, & 10 minutes later when the…read moreemployee returned my call she had a very nasty attitude, I had questions she kept rudely interrupting me then got smart placed me on hold then came back to the phone 2 minutes later & hung up LOUDLY in my face she slammed the phone down! I'll spend my hard earned money where I'm appreciated! I will find out here name today! Customer service these days has gone to crap this is ridiculous! Smh

Whenever I have a prescription to pick up, I make sure it's send to my Walgreens. It allows me to…read morebe sure that my prescription is being taken care of correctly. They have the best pharmacists and employees. They take their time when explaining me how to properly manage my medication and really do care.

This place is incredibly bad at customer service. The clerks (techs) almost never wear name tags…read more I've heard one of them use the word fuck, but tonight after one of the techs was rude and told me she didn't have to be there, she volunteered to work. I asked to speak to a supervisor, I referred to "this shit" and was told to leave. I didn't use it to describe anyone, or to demean anyone, just to describe a bad customer service situation. Which there are a lot of at this location. I was told to leave and so my issue wasn't addressed. I will certainly not​ go back. It's one standard for employees and one for customers. I may have overreacted, but these techs are mostly surly with bad attitudes and never wear name badges so you can identify them. One lady looks​ like the weatherman​ just said it was going to rain on her birthday, so I used to not even go to her, I'd let people go ahead of me

I deal with pharmacies all the time and I have got to tell you that the crew at this CVS is…read moreexcellent. They're on top of their game. They're smart, they're polite, they're friendly and they're helpful. I especially have to acknowledge Mindy. I only wish that other pharmacist were as easy to deal with as this particular one. Oh wow.

Contrary to what "Zachary S" (if that's even his real name) says. This is the best CVS…read moreestablishment I've ever had the privilege of going to.