I hate writing horrible reviews, but for the sake of quality improvement, I need to share my experience for Walmart grocery pickup at this location. I have done pick up about 8 times total and in the past I've had an item or two missing or out of stock - which is no biggie compared to the positive experiences I've had.
Tonight was a different story. I went to pick up my 6-7pm grocery pick up and when I checked in, I noticed almost everything I needed was out of stock. When the associate came out to load my bags, I asked him if I could cancel the order and he said "no problem I totally get it, there's a lot out of stock!" I thanked him and then I realized I had no proof I cancelled the order with him, so I called the store. After waiting on hold a few minutes and no answer I just went inside the Walmart to customer service. I got inside around 7 pm. The woman at CS was so pleasant and sweet but it took almost an hour to get someone from OGP or management to assist me. The associate kept apologizing and calling management over the intercom (like 10 times total) but I told her not to sweat it. Finally, after an hour of waiting, the OGP manager Nikki came up to me and I told her that my Walmart app still said that my order was waiting for pick up. I explained that there was a charge on my credit card for 145.00 and I wanted either something in writing or some thing assuring that I made this cancellation. She very quickly said there's nothing I can give you, I can't cancel the order so you're going to have to either wait till tomorrow, go online or call the one 800 number. I said that was fine and it is exactly what I did. In less than nine minutes the gentleman I spoke to cancelled my order.
For the sake of attempting to streamline service for future customers it would be nice if this feedback was shared that way all the Walmart associates can be on the same page. This information should've been given to me when the associate said he was canceling my order. I sat around for like an hour and 20 minutes to be told I needed to call an 800 number. It's no-one specifically at the stores fault, but definitely a training opportunity.
If this review can help anyone, if you have an issue with a Walmart online grocery order, save yourself a lot of time and Aggravation and call 1-800-925-6278. This location would benefit greatly from more managers and more education on the return process for online grocery. This is my only time having a bad experience and I will probably give it another shot in the future but I felt like this needed to be shared. read more