People on here have nothing to do but complain about Walmart. With a 100% health score and the store is clean and well organized it as much as you can ask for. The help is terrible. They have a few that go out of their way to make their customers lives miserable by not doing their job as good as they could. They're just riding the gravy train. I will give them four stars because retail help is nothing like it used to be too many entitled people doing something they don't wanna do. read more

This new remodeling absolutely sucks..... stuff is just thrown anywhere....Like please just close the store until it's done read more

Walmart Supercenter - Having to dig through this just to not find the item I was even looking for is crazy - Department Stores Near Me - Cincinnati, Ohio

Bad service, long call times, misleading website, disrespectful employees, and claims of having things in stock that they don't. 1 star is generous. read more

You cannot call and ask questions. There is nobody there to answer phones when you do get They're not they're not courteous or helpful at allahold of somebody. They lie and tell you names that are not their names. They're not courteous or helpful at all.I can go to other stores and get help.My money will spend anywhere read more

Stay away from this Walmart. Don't fret, there must be a Walmart every 5 miles. Just keep on moving. It's not necessarily that this location is worse than the thousand other Walmart's across the country, it's that most of the people who patronize this place are rude and have no consideration for others. I think this Walmart is a reflection of their customers and they just don't care about courtesy and providing a valuable service. Of course it's not unusual to see carts strewn throughout the parking lot of a Walmart. Not a single cart was replaced properly in the cart corral. Never saw that before. If I park next to carts I will return the carts but I won't use them to shop because I figure if this person was too lazy to walk 20 feet to return a cart, they probably don't wash their hands after using the bathroom. Another indication of the type of people that patronize this Walmart was the clear lack of consideration for those with EV cars. Their are four slots at the quick charger, two were taken up by a truck with a trailer and the other two by clearly gas powered vehicles. There were open parking slots closer to the entrance, and it just seemed like these people parked there intentionally. Inside, the store was reasonably clean and looked like most other Walmart super centers but this is why I say that the employees don't care about providing a quality service. We were looking for a 3 quart insta pot, which must be very popular since we could not find it at two other Walmart's we visited. Looking through the shelf of rice cookers, pressure cookers we finally found two, not even remotely near there shelf label. They looked returned since both were open and not properly restocked. I just lifted the top to see that both were dirty, scuffed and missing a piece (the valve release). How is that even acceptable? So we did what we should have done in the first place, we went to Target. PS: we found a 3 quart insta pot in a box that was in pristine condition. We also found a parking lot free of roaming shopping carts. read more

Order 2 separate orders online. Neither was there when I went to pick up. Manager said it wasn't them someone used my name. Which I find unbelievable that someone who doesn't know I ordered went up there and used a fake id for my order. Their employers are thieves my order was for Christmas for my family and nothing there to replace. thanks colerain Walmart to help my family start the holidays off right with your employees stealing my family Christmas stuff. Shame on you !!!! Karma will get you soon. Fraud department is now involved and a police report hopefully save another family from going through this. I hope whoever stole gets busted!!! They have cameras so no excuse read more

I do NOT recommend this Walmart for pickup. This is the third time I have had issues. On two occasions my order was not complete and I had to go back to pickup what they forgot to load. One one occasion they gave me someone else's order! Unorganized and slow. I was the only one in the pickup area today and it took them 42minutes to bring out the 5 bags they forgot to give me yesterday. I will NOT be back read more

This Walmart location is a joke. I went here to purchase some electronics, and was left waiting at the counter for 30 minutes. I turned around to see that the Walmart Electronics Associate asked the customer behind me if they needed help, and proceeded to help them. I was furious. This customer arrived shortly before the Associate got back to his department and instead of helping the first person in line at the cash register, he goes straight to the person behind me. I waited another 20 minutes, and when he finally got back to his work station, he tells me that the department was closed. I politely told him that the Store is still open and that I had waited for 50 (30 mins. waiting for him to get to the electronics department, and an additional 20 mins. waiting on him to finish helping the person who arrived after me) minutes to be assisted. I also told him that he had just helped a person who arrived at the cash register after me, so how could the department be closed? To which he specifically said, "Because black lives matter." This is a racist, disrespectful and unprofessional statement. I will NEVER give Walmart my money if they support communist and racists. read more

Looked and looked for someone to help us get an item that was locked in a cabinet. Sent the 13 year old to the service desk to ask them to send an associate to help. Stood in front of the security camera waving my arms wildly, called the front desk from my cell phone to ask for help to be sent to the department we were in, 13 year old then found someone halfway across the store that actually paged a person to help us. Several minutes later a guy shows up and can't unlock the cabinet. He leaves and returns a few minutes later, tries a key and said something must be wrong with the lock so we're out of luck. Can see what I want to buy, but after 15-20 minutes of wasted time, leave because he can't unlock the cabinet. read more

I will say that this location is a lot calmer than the other Colerain location, near Ronald Reagan Highway. The thing about any Walmart location is that out of thirty-one cash registers, they will have only two open! Ugh! If you're going in to "quickly" grab an item, be sure to take your patience with you. Wide aisles make for easy shopping. The place was pretty clean and organized. Sale items available toward the front. read more

Worst customer service department. The lady that assisted me could use sinsintitiveity training. I called to speak to a manager I was told there were 10 ( managers/assistant managers there) I was placed on hold for 25 min. Finally I gave up !!! I will not shop at that Wal-Mart ever back to the Ft. Wright Wal-Mart I go where they know how to treat their customers. read more

When you go to Walmart have a sh...ty CSM...KIM... And she walks away and comes back ten minutes later knowing she needed to do an override. Thanks sh..t..y Kim. Have a great day! Walmart robs from the American people who spends too much money there in the first place. Now I remember why I do not shop here. read more