I live close to the store. Normally I will travel a long distance to go either to Aiken, South Carolina Walmart or to the Columbia South Carolina Walmart.
The handicap motor carts almost never almost never work a lot of times they're not working because staff failed to plug them in to charge
They also lack knowledge of the self check out and many of the staff who persons of color and have made accusatory statements towards me as a white person using racial slurs when I've had difficulty because of my disabilities using the self check out
it is a hot very hot summer day on a Sunday. I was not up to making a long drive to Aiken or Columbia and just needed a few things
When I went to check out (not self check out) I did not have enough money on my cash app debit card. I put several items back
I went out to the lobby where I was trying to call my sister to ask her to put more money on the card I was approached by another customer who aggressively asked for the motorized handicap cart. I told her I was not done with it. I was trying to get more money to finish my shopping. The woman got very nasty. and was acting aggressive telling me that I could not use the car while I made a phone call even though my purchases were still in the cart. I told her I was not done with the cart the louder she got the more frightened I was. I am on the autism spectrum and she was scaring me.
Still trying to reach my sister. I went out to my car with the cart. I started to put my purchases in the car while trying to call my sister. a man approached me who I later learned with her husband. He also was getting very aggressive telling me to give him the cart and I said I was not done with it. he was yelling at me. I got my sister on the phone and I got more money put on the card.
I finished putting my purchases in the cart and he kept trying to take the cart for me and I said I wasn't done. at the time I had a yellow cash app debit card in my head. I was very overwhelmed. I also have ADHD, and this man was being so aggressive about the cart.
I went back in to the store with him following me and I just tried to get away from him. I finished making the purchase as I needed to when I went up to the register to pay. I realized I did not have my debit card I had to have dropped it.
I went to customer service. They had not found the card. I asked for help from either someone in customer service or a manager to try to find the card because I was sure it was in the store they refused to help me.
I went out to my car where I spent about 20 minutes part of that time, accompanied by two police officers, trying to find the card, and the card was not found, but I was sure it was in the store
I locked the card so no one could use it and went back in the store and was just going I'll buy I'll none of the staff would help me look for it was staff putting out stock. I would ask them if they saw it and they would ignore me or laugh at me. I would ask customers, many many many of the customers most of them of color we're laughing and mocking me for asking if they saw the card.
I was there over an hour being mocked by customers being ignored by staff before finally going back up to customer service and someone had turned the card in.
The lack of working handicap card is what causes people become so aggressive and possessive over these carts. This is totally preventable by the store. I did identify myself to the staff as someone on the autism spectrum, and said that I had to come over will be aggressive. Customer had misplaced the card. I was sure it was in the store, but staff refused to help me, and as I said, many laughed at me.
it will be a long time if ever before I go back there read more
