**Please read if you are seeking photos from Francine! This is long but IMPORTANT!**…read more
Summary: PLEASE CONSIDER ANYONE ELSE FOR YOUR PHOTOGRAPHY NEEDS. Francine has been nothing but headaches and heartbreak, with no intention of getting us our pictures.
I got married back in December 2014. We hired Francine for our engagement and wedding photos. Initially, Francine seemed very reasonable and professional. Plus we were excited to use someone from Jenks as we like to support local businesses. The engagement session and wedding went smoothly for the most part, but after, things could not have gone worse.
Francine was unable to be contacted almost immediately after the ceremony. Before the Big Day, I had decided that I wanted a traditional photo album (leather bound, as the albums she called "popular" looked like high school yearbooks to me- but to each their own). She told us right off the bat that it would take longer as she orders some of the pages/pieces from Mexico for the album. That's fine. 3 months go by, I give her a call. She is always busy, in and out of hotels, never at her desk. Slowly she just stops contacting me. I texted, called, and FB messaged her- nothing. 3 more months pass, no pictures of any kind, or an album. My in-laws have ordered pictures, and received EMPTY envelopes in the mail. They call, no response.
A YEAR passes. We decided to try and give her a little more time, thinking it would be the Christian thing to do. Again, she's smaller and local - maybe she is swamped. 3 months pass, nothing.
We hired a lawyer. I am the first of my siblings to get married, and we want some pictures! Thankfully we had digital copies of SOME of the pictures, but no hard copies and no album. The lawyer says we have to go through the whole process of officially sending letters requesting contact. Another year passes, she has still not contacted us. Finally our lawyer says that we are going to win this case by default if Francine doesn't respond. We learn that we are not the first people to do this, but usually people just take the loss and don't deal with the hassle of getting a lawyer.
We are currently awaiting a court date, and if Francine does not appear, we will win by default.
As a future business owner, my goal is not to destroy her business. My goal is to make contact, and hopefully, one day, get my pictures. I hope to prevent anyone else from making the same mistake I did by using Francine's Photography.