Very kind and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle at all to…read morekeep and rent for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

I came here at 6:00 p.m. on Saturday full of expectations of getting some photos copied and…read moresomething made for my daughter Priscilla but customer service was horrible as soon as I walked in a short lady that walks funny with short hair and a guy with a beard with thick glasses decided not to help me anymore as I asked questions they continue to work in a straight ignored me I felt judged by the way I looked and the color of my skin never had this problem before but today was way different taking my business somewhere else....

It never fails, whenever I go to purchase anything before I leave I need to check my receipt! This…read morestore overcharge me for five items, I had to go back into the store to check to see if I was wrong then go to the cashier. She contacted the manager who himself goes to look at the prices too (to see if I was lying) . The policy should be if the store is wrong they should give the item for free. It took a lot of my time to get it fixed and refunded the wrong price. This not only happened in Rochelle, but also Springfield, Illinois.

Toy isle is pretty sparse behind on a lot of things like legos, Action figures, Beyblades etc etcread more

Kristen did a phenomenal job helping me with my returns was really complicated and they made little…read morework of it I was very impressed I will be back again thank you

What's gem of a store for many items. We went this weekend for the Christmas sale and we found so…read moremany lovely items not found elsewhere for gifts and decorations. The employees are so friendly and knowledgeable, it was truly a delightful holiday experience.

A non chain pharmacy that gives personal caring service. What a find. And a fabulous upscale gift…read moreshop and cosmetics counter.

Horrible service! Nothing is ever right! Closed the drive thru. Blames the doctors office for their…read moremistakes. Given wrong medicine. If you can go somewhere else.

this store is nothing but a nightmare, not to mention the stores employees attitudes but now they…read morepermanently closed the drive thru? this is not a wise move for a company to do. now you have to go inside and wait in a ungodly long line to pick up your Rx. this is the final straw that broke my loyalty to this store.

Visited for 1st time, Fawcett Pharmacy in Princeton Il for UPS shipping service, Nov 2025…read more Owner Ms. Dina, husband, and staff were the MOST accommodating, friendliest, AMAZING people I've ever encountered in MY business world! A HUGE thank you for treating not only my husband and I with EXCELLENT customer service, but EACH and EVERY single customer was welcomed with a smile and provided with excellent service and respect. Again, THANK YOU! The Palermos Texas

I was in town due to a family emergency and needed more of my blood pressure medication. The…read morepeople at Fawcett's really went out of their way to follow up with my home pharmacy and me to be sure I had the medications I needed. They put in extra effort and acted like it was truly their pleasure to do so!

Needed some "special socks" because I'm special and got a prescription to go here!…read more Friendly staff and my gosh do they sell EVERYTHING medical for home use. Pretty large spot and tons of display items! Takes insurance and was in and out in no time! Masks are still required as of Jan/23 so don't forget yours at home!!

We've been so blessed by being customers here. They are absolutely amazing people…read more They know us by name. They organize my mom's extensive set of medications and make sure there aren't issues and provide monthly packets so we don't have to do the sorting with a jillion pill bottles. They'll call us to remind us about pickups and treat us like old friends when we come into the store. They run a business like those that you see in small towns in old movies. The ones you wish were real. Fantastic people. Worth transferring your business there.

Small town pharmacy, the pharmacist and employees are all very friendly and helpful , they have…read morelittle gifts , cards and candies

This pharmacy staff filled a medication early and did not take the time to do their due diligence…read moreto realize that they had mistakenly filled early. When talking to the manager I was told that they always have problems with me and included their oversight as my fault. After being told that the manager doesn't have "the time to talk to me on a Monday morning" I was refused medication refill regardless of my physician's directions to the pharmacist. If you want to have a battle every time your medication needs filled then by all means choose Schott's pharmacy. Being told as a patient that a manager or pharmacist doesn't have the time or patience to have a conversation regarding your prescription and healthcare needs is how Schott's pharmacy staff has chosen to operate their business. I hope that people who require medications will not be treated as I have been today.

Friendly and always accurate. Greeted every time I go in and they are always helpful. Even though…read moreit takes a while to get there, it's worth it for the type of service they provide.

My dad has been buying medicine from this store for a very long time and says the prices on…read moremedicine are really great so when he asked me to buy him some crutches after an ancle sprain, he insisted that I go to THIS store. I WAS able to find crutches here AND a wrap for his ancle but what I didn't realize was that I had to check the height of the crutches... so I ended up buying crutches that were too tall for my dad. I called the shop right away and talk to the what I assume is the pharmacist. He was also the guy who helped me check out so he remembered that I was there earlier. I was afraid he was going to tell me that there was nothing he could do, as the girl who pointed out the crutches to me did mention that they were non returnable... but he was so REASONABLE and even though he didn't have the height that I needed, he ordered the right height and had them ready first thing in the morning the following day!! He let me do an even exchange... and he made what I thought was going to be dreadful non returnable experience.. a simple pleasant exchange. I felt the need to write this long review about my experience with this pharmacist because people like him are hard to find. In a world we're people tend to be... lazy and would rather brush you off with "there's nothing I can do" and "we're out of stock, sorry".... finding someone like him in today's world is always an amazing experience and a breath of fresh air. Someone who genuinely cares and want to help in which ever way he can. I said Thank You a bunch of times to him but I just wanted to say it one more time. Thank You I recommend you get medicine for yourself or a loved one from this place if you want to get it from someone who genuinely cares.