In my opinion you will be dissapointed if you shop for truck accessiories here. I order steps for…read moremy Bronco on 10/2/25. I was told they would be in by 10/18. I called on that day only to find the date was pushed out by two weeks. Every week after that I called, and no calls were returned. Finally when I got someone they had every excuse you could think of, even Trump. I explained my wife and I both walk with canes and the steps would be helpful for us to get in or out. I understand things get delayed however the person in the showroom was uncaring and his only answer was the same, " i understand your frustration", like he was reading from a script. The place is dirty looking. I could go on and on. As a fellow SUV enthusiast I felt you should know to avoid this place.

The crew here went above and beyond my expectations in helping me replace trailer connections on my…read morevehicle and trailer. They were professional and efficient in getting the job done right. Than you

I Needed some tires and a belt to be ready for bike week . They went out of their way to get my…read moreharley ready on time . And what work i could do they handed me parts i asked for within two days . Ravex is my source for hd parts and service i dont have tools or the ability to do from now on. I cannot thank all of you guys in the store and shop enough. GUY T.

Good dirt bikes Over all great place…read moreEmployees are nice Dirt bikes are sturdy Great helmets and gear

Great place to stop and get your car serviced. Friendly staff and make recommendations as needed…read more Never had a bad experience. Priced well and easier to get into than a service shop

THESE FUCKONG IDIOTS FORGET TO DO THE MOST SIMPLE OF JOBS, I paid $85 for an oil change for them to…read morejust empty my fucking oil and not put any oil in. I got my oil changed two days ago where the fuck is my oil

Brought my vehicle for a recall. Within two hours I get a text about the seven (7!) different…read moreservices I must get. Radiator fluid a little low? MUST get a complete flush of the system (car has 77k miles) Air filter a little dirty? $50 to "clean" it Cabin air filter a little dirty? $35 to "clean" that Rear differential fluid "should be changed" NOT according manufacturer btw You get the picture. Once again they exemplified why I never go to the dealer for service. They spent more time sending me pictures of my air filter than it would have taken them to "clean" it. This is how they make their money in their "service" department.

Everything is so expensive. One little filter cleaning here and there and it's over $100. They…read moresaid, "oh you should get done or this repaired," I think they are trying to take my money. Rather go to other places for fix not this one.

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

Had a bunch of work done and found that my vehicle was leaking oil after the work was completed…read more Normally, you'd think that would lead to a negative review. I brought the vehicle back and it turned out it was a bad gasket on a plug. The folks at the shop were great. They found the issue and corrected it right away. So far my experience with them had been fantastic, with one little snafu that could happen anywhere.

DO NOT BRING THESE PEOPLE BUSINESS. GO SOMEWHERE ELSE. These people are money-hungry con-artists. I…read morejust needed both of my headlight bulbs changed, i scheduled an appointment yesterday to have this done, they told me it would take about 30 minutes. After 45 minutes, they called me and told me it's going to be nearly $400 for the two light bulbs, and that it won't be done for another additional 45 minutes. I have places to be!!! Don't be the next victims of these people who see customers as noth but $$$. My only concern is that after reading this review, the mechanics are going to steal stuff out of my car. I can't imagine paying $400 that I don't have for headlight bulbs, the only reason i stayed to have it done is because i already wasted so much time on this already. UPDATE: they charged me over $400 for two headlight bulbs, kept me waiting for over 2 hours, and generally treated me with the utmost disrespect and lack of care AND GET THIS, THEY ONLY CHANGED ONE OF THE LIGHTBULBS. I got completely robbed and I am surprised this is even legal. shame on you guys.

Everyday the hours of this store changes one day it's open until 10 the next day it's closed at 8…read more Then the employees decide when and when not it's open because the time on the door isn't the same

Both staff members were extremely disrespectful when telling me my temporary state of Georgia…read morelicense was not an acceptable form of ID. When I asked if I could show them my passport instead they told me I need to get out of line so they can serve the other customers.

called and got an estimate, same day appointment, only about a 30 minute wait and the price was…read morereasonable. the mechanics were very straightforward with me about what could be done. they had Apple Pay and took credit cards.

Super kind staff, when we got a flat at 3pm on a Saturday they had us in for a consult. They…read morecouldn't replace the tire on the spot and the hole was too big to patch but they gave us everything we needed to make a diagnosis of the problem and advised us how to get home safely on our spare. They wouldn't even let us pay them for the time. Thanks for the care Sullivan Tire