Incompetent AND dishonest.
I ordered a couple of tires for my wife's car and scheduled an appointment. Got an email/text a few days later saying my tires had come in and they were ready to install.
I drove half an hour to get there at the scheduled time and was told I was next up, and the tire change wouldn't take long.
After sitting in the waiting room for an hour and a half when I received a text saying my car was ready, so I went up to the counter, where I was told by the same guy who told me it would be a "quick" appointment that the tires actually hadn't been delivered, and that my appointment would be delayed by several days.
I asked if they could mount other tires of comparable price (I'd ordered them on special), and the guy told me that I'd have to go online and cancel my other appointment/order that I'd already paid for (I wouldn't be refunded for up to 10 business days), and pay again for the new tires and installation. I didn't want to waste any more time, so I asked to see what they had. There were some that were of similar specs but that cost about 10 bucks more a tire. It wasn't a huge difference in price, but I was pretty frustrated at this point and was already standing to lose close to 3 hours of my time pointlessly, so I asked him very clearly if they'd be willing to discount the price to what I paid for the original tires I ordered. His response "absolutely, no problem"
Fast forward to 45 minutes later when they'd gotten them on, and the same guy rings them up not at the discounted price, but at the original, higher price. I point it out to them, and he lies right to my face and says I never asked for a discount and that he had shown me the price and I had approved it, which NEVER happened. What's even more mystifying is that this guy works at WALMART, not some shady mom and pop where such behavior might be more expected. There was absolutely no skin off this guy's back whether I used their services or not. In fact, it simply would have meant less work he had to do that day!
I told him he was a liar and a crook, and that I wanted to speak to his manager. He pointed to the guy sitting at the terminal next to him and said "that's him." I turn and look the manager in the face, and he gets an embarrassed look on his face, then turns to the first guy and glares at him for putting him in that position, and just says "give him the discount."
In the end, I got the tires at the price I wanted, but it was a MAJOR headache, and I completely lost confidence in this location due to the Keystone Kops way this it is apparently run, their disregard for the value of their customers' time, and the casual way in which their employee engaged in behavior that at the end of the day constitutes fraud.
Never again will I even be tempted to use them, or likely any other Walmart Auto location. Way too untrustworthy. read more
