Stopped by this morning for help with some paint. Larry could not have been less helpful or…read moreunwilling to come up with a good solution for me. Left after two minutes, will not be back.

Their sign says they are open until 9pm but their doors are locked at 8:30pm and no answer when I…read morecall the store. And since my part is an "order in store" part, I will have to wait until Monday to get it. If your signs says that you are open, I expect someone to be behind the counter ready to help me. If an employee calls out then the manager needs to go in and jeep going up the chain until someone is available to work in the store. This is ridiculous and extremely bad customer service.

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

I had a scheduled appointment at Hyundai of Wilson County, and it was a complete waste of my time…read moreand gas. If you're going to schedule customers, you should actually be prepared to help them when they show up. Instead, I left frustrated, inconvenienced, and feeling like my time didn't matter at all. Gas isn't cheap, and neither is my time. I would not recommend making an appointment here if you expect it to mean anything.

Quick and knowledgeable service for my battery exchange. Convenient hours, Sunday morning, no…read morecrowds. It was a very good transaction and I will continue using O'Reilly for my automotive needs.

I needed a new battery for my Silverado so I called the Lebanon Sparta Pike location. Tim looked…read moreto see that he had the correct battery in stock which he did. I drove over to get the battery. Tim came out to check my current battery set up to ensure what he identified would work - someone previously had installed some special electrical additions to the battery . He then asked if I want him to change it out. I did. He then brought the old battery into the store to compare to the new one size wise and there was a good match. He proceeded to then charge me and install the new battery. Tim was great to work with and clearly new what he was doing grabbing the right tools the first time and quickly reinstalling. Rick

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

Needed new windshield wipers installed - this auto zone is closest to my house so decided to try…read morethem out. The young men working were very courteous and helpful and got my wipers put on for me ! Thanks!

This place is the worst!!! Don't try to call them. You would be wasting your time! I was on hold…read morefor over 30 minutes and finally just hung up the phone and went to another parts store.

I have been dealing with Emerald for quite some time now and I have not been let down. very…read morereasonable on their prices and willing to work with you in color matching.

From the owner: Emerald Body Shop Supplies, LLC offers automotive paint and body shop supplies to Lebanon, TN and…read moresurrounding areas. We are a small family owned and operated business that is proud to provide the best customer service, products and prices that we possibly can. We sell House of Kolor, 3m products, U-pol and many others as well as mix our own paint and touch up paint.

I ordered ventshade wind deflectors from Sharp's and had them installed there. They are super…read morefriendly and helpful. They are laid back, but not lazy or careless. The guy who installed them made sure I understood some issues he has seen with the particular way the ventshades are made for my car, and I'm glad he took the time to do so, or I would have thought something was wrong.

I have only recently been trading with Sharp's Truck Accessories. From the very first order I…read moreplaced and had installed, I have found that the recommendations I received from my friends were true...this is a very friendly and trustworthy business and I have continued to buy other products since then. The staff will take their time and answer any and all questions you may have about the product you are interested in buying. I truly endorse this company. DB