Summary: Bad customer service and I believe I was lied to. Person at the front was rude and on a personal phone call. He tried his hardest not to communicate, just with short, curt commands. Went in for a repairable hole in my tire, where I identified that a piece of glass was stuck in the tire. After 30 minutes of waiting, I was informed that there were "two nails stuck in my tire" and that it was unrepairable. I asked for more information but was given none. They decided I needed a new tire. Out of options, I acquiesced. After another 45 minutes, I start to wonder what is taking so long. I look in the mechanic area, and my car is gone. I decide to sit back down because they said I would get a notification on my phone. 15 minutes later, I walk to the parking lot to see my car sitting there. Nobody was at the customer service desk, so I had to grab the person doing intake. I can't imagine a worse experience read more

Rude employees, Very poor service. Dirty store. 8pm at night and only self checkout open with a mile long line. Walmart, why is it so hard to provide a good experience?? read more

Awful customer service. Thrown out by the service manager! Very pleasant till then the write up guy was professional and the mechanic working on the car was very nice. Went in cause I picked up a nail in my 2013 Ford F150. Nail was in a repairable spot. After the patch was complete the pleasant mechanic informed me that it was still leaking out of a dry rotted area in the side wall. He couldn't show me exactly but I believed him and agreed to by two tires. He told me it would be 30 minutes and I would be ready. Came back 30 minutes later and he was just getting started. The back of the truck was hanging out the back of the shop. I asked the polite mechanic if I could put the Jack stuff together and he said sure. A few minutes later this guy comes out yelling and waving his arms screaming "you can't be in here". I attempted to explain that I had permission from the mechanic and he said "I'm the service manager and this conversation is over, get out". I am a 64 year old corporate trainer for Freightliner shops. I train service department people from Alaska to Florida. Wow this was bad!! Best poor customer service story yet in 40 year career. read more

Zero stars is Not an option. Not a good choice at all. If you have a late model or expensive car, I would not recommend. If you you care about any care and not wasting your time, I would avoid. They use an appointment system on a piece of paper. Went when nothing was happening - no customers and technician and manager just standing around. Could not service. Probably the best outcome since they did not know the proper oil for the car. No management to talk with an the Auto center staff did not care about service or quality. My fault though. I should have known better. I tried them a long time ago and it was bad. Still bad. Pay a little more and go to the dealer, or go to a speciality oil change shop. I probably cut the whole store off my list based on this last experience. read more

After waiting 20 mins for someone to even come ask what I needed, I was told that I would have to buy a tire and put it on myself because they only had one tech read more