Worst tire company and THE WORST customer service I've ever experienced…read more My husband and I purchased 4 brand new tires for his truck a year and two weeks-ish ago. The tires were put on at 181,000 miles. The truck now has 198,000. It's serviced as it should be and is very well cared for. I was driving down the highway at 70mpg when the truck started shaking. I pulled over and found this! Mind you, I had been driving for about 2 hours with no issues. The shaking was very sudden and no lights came on prior to the shaking to tell me low tire etc. I call Big O at the Legends KC the next day and from the start am told "well this sounds like wear and tear and you didn't purchase our extended warranty so there isn't much we can do". How can you tell me you won't warranty it without even seeing it? I had to fight tooth and nail over this and even file a complaint with corporate because at first it was "it's not covered because you didn't buy our warranty". I pulled up their website and read word for word the two different limited warranties AND the manufacturers warranty that should be on these tires since they're only a year old with 17,000 miles on them. Still in really good condition. After this the manager stumbles over her words and puts me on hold to the point I had to call from another phone while still on hold on the other line. I'm told she was on the phone with corporate. She was trying to make us have our truck towed with the wheel and tire on it 40 minutes one way to not even guarantee a good outcome for us. I argued and finally they let us bring just the wheel and tire in. This was Monday 9/15. We worked with the assistant manager at the store and she was amazing. She asked if we could leave the wheel and tire and they'd call us the next day. That didn't happen. I ended up having to call them on Wednesday. I get some guy on the phone who proceeds to tell me there was a hole in the tire causing this damage (I have photos and video of the tire before taking it to them and never saw said hole) and I have two options, I pay their cost for the tire at $401 OR they warranty the tire and make us add their protection on all 4 tires which still would have cost us over $400 (warranty price didn't make sense since we were told in office two days prior that it was $50 per tire). Obviously we said hell no considering we've already spent $2800 on these tires. We go to pick it up and the tire is still on the damn wheel!! How can you properly inspect a tire if all you saw was the outside? Lmao I called Nitto who's customer service agent was awesome. They listened to this whole situation and even told me for things like this their manufacturers warranty covers the tires for 5 years. They asked me to find another store to take this tire to for a second inspection. We did just that and took it to KC Customs who are PHENOMENAL by the way! They took care of us. Called Nitto to create our case, took tons of photos and did a proper inspection. Before they took the tire off of the wheel they did an air test with two different nozzles where this "hole" supposedly was and no air was going through which I already suspected was going to happen. They took the tire off and low and behold the entire inside of the tire was perfect. No holes or any damage. Usually if you're driving on a low tire as Big O tried to tell me happened, there would be rubber shavings inside of the tire. It's clean. Point blank, Big O Tires refused to warranty it because we didn't buy their warranty and made excuse after excuse not to have to warranty this tire out. From our understanding from Nitto, Big O didn't even contact them to check on the manufacturers warranty. I really thought after spending that kind of money, showing them this tire, expressing our concerns for now not feeling safe driving our vehicle, especially with our baby, that we would have been treated better.

I went to get a tire change because I love the sumitomo tire brand they provide. However, when…read moreservice was done, I found that they had scratched and dented my rims ! I talked to the manager Bradd and they wouldn't compensate me and try to feed me lies. Now I am contacting corporate for help. I work hard for my money to get this car and spent $400 for tires and $200 for labor just for them to ruin my rims. The manager had the audacity to say that I did it and it doesn't affect my driving ?!? It doesn't affect my driving but the rims or the ceramic coating should have never been damaged ! If they were truly innocent the manager wouldn't have tried to offer me free oil change over $100, which doesn't have anything to do with the damage. Never would go back and would not recommend this place !

Had me fooled when checking my car and thought this was a decent shop went to get something out of…read moremy front seat and realized that they have used all of my propane from my heating torch that is how they got my part off so they used my stuff and I paid them to use my stuff to get off my part I don't think it's very professional to be going through your customer's cars and stuff they also moved my seat and didn't move it back

Great place to go to get my car serviced. Manager and staff always knowledgeable and friendly.read more

Knee deep in the moving process, right at the point where we can bring some things over and we…read morefound a gigantic bolt wedged right into the tread of my wife's car. Anyone who has ever moved knows that, of course that would happen that week! Fortunately, we found Zohr on Yelp and it was a mixed bag but ended up working pretty well. The bolt was discovered on a Saturday and we couldn't get anyone out until Monday around lunchtime. Not a huge issue as we have two cars and could ride it out, as long as they were on time... More about that in a sec. They were on the ball and said they could likely patch it, but got the tire size in case they needed to replace it on the spot. Their idea is genius, by the way. They'll come to you wherever and remove your tire and get it all fixed up or replaced, saving you the danger of driving on a wonky tire. They rescheduled us for Monday evening which didn't work with our closing/moving schedule, and called to have it at the original time. They didn't show during the window, and we had to call more than a few times to confirm they were still coming. Definitely frustrating to deal with, and I was ready to go to Plan B, but fortunately they ended up not being too late (about two hours after the window). My frustrations faded once they got someone en route; they became very responsive, communicative and let us know exactly when they'd be there. When they arrived, they said that since the bolt was in the tread they could plug it and be done in 15-20 minutes. Really grateful because we need a whole new set of tires on this car sometime soon, but would be a bummer to buy one and then have to buy a set again. Their tech was friendly and quick, very efficient, and the price was fair (I want to say around $85 out the door). They were a bit confused with the Yelp check in offer of 20% off, but I'm not sweating it too much. All in all, I was not the happiest camper the way it was going around appointment time, but they stepped up and totally redeemed themselves! Would use them again, but hopefully won't have to.

Tire repair…read more Requested tire repair from website showing 24 hr repair service. Was told in would be approximately 24 hrs before they could show up to repair the tire. Price advertised for tire repair is $45 and was quoted a price of $189.00!! Don't bother to make a call to these folks if you are in a jam.

Ron takes care of our fleet and the guys do such a great job! Quick service and unbelievable…read moreprices. You also get to watch some good tv while you wait! We are always able to get right in so it keeps us on the road taking care of our customers. Great job guys!

It's was terrible I got an oil change only and my check engine light came on. Do not come to this…read moreshop it's and too expensive and my engine light isn't acceptable.

We walked in and asked to air up one tire and get them to diagnose the problem after the air…read morepressure dropped suddenly. Not only were they too busy (which is understandable in this type of business), but they wouldn't allow us to air the tire up before going on our way. Zero eye contact and refused to point us in the direction of the Firestone, which was on the same street. Absolutely zero common courtesy.

Randy helped me out when I had a nail in my tire. I showed him this picture to save him a trip to…read moremy car to inspect it. Looking at this picture he thought initially I would need a new tire. Of course every car owner hopes for a repair but new tires are part of life so he quoted me some and even called the parts people to get me a new tire sent to that location ASAP. I ubered home since we have 3 cars I didn't need it right away. No big deal. Got back to work. Well he called me probably less than an hour later and said they were going to be able to repair it!! He could have given me a new tire that I already agreed to and made more money off of me but because he is an honest man I got out of there for $23! Thank you so very much!

Excellent service and great people!! If you're looking for a friendly, professional, and honest…read moreauto shop, Adam is the best!!

I took my Chevrolet Equinox here due to a blown motor. Had them do a rebuild on the motor for…read more$3600. I was under the impression that it would be good to go. I have had more problems with the car than before the motor went out. I'm not sure what they did but I know it wasn't quality work, it runs out of oil so fast now after an oil change and just sounds horrific ever since. I even called them and told them it was acting funny, so I figured they would look into it since I had a so called warranty on the work. Not to mention I'm missing bolts that I know were there before and even told them that. Took my car back up there before warranty ran out and all they did was an oil change instead of trying to fix the problem, and still missing bolts like they didn't even listen to me when I told them. Still having massive problems with rebuilt motor but I'm just supposed to deal with it I guess. I know it was just a rebuild but I feel like I should have gotten better service for$3600. What a waste of money, will never go back here again. Just when you think you can trust someone they make your car worse than it was originally and not trying to make it right at all. Would 100% not take your car here they will get over on you and then there is nothing you can do about it apparently. So disappointed in the quality and now I'm out of a car after only a year. Wow!!

Best collision center I have ever seen and experienced with responses and actually building a…read morerapport with the customer. Area kept nice and tidy. Worked well with insurance company as well. Matt who was the primary point of contact was top notch and I appreciate his go get attitude to ensure everything is okay for both the customer ends and company. Would defiantly recommend to anyone that needs to go to a collision center this place

From the owner: Caliber Collision didn't become the nation's largest collision repair provider by accident…read more Recognized as one of Forbes' 2026 Best Large Employers, our team of highly skilled certified technicians and state-of-the-art equipment are committed to providing excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty, flexible payment options, and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you've made the right choice, and the first step toward Restoring the Rhythm of Your Life®.

GO ELSEWHERE! Hour oil change turns into 3 hours. When I came to get car after 90 minutes I'm told…read morethey didn't do the oil change because "they don't have the right tool." I then complain about not being called to tell me they can't do it. They claim that they called me over the intercom in the store, despite knowing that I wasn't staying there because I had gone to lunch at a place they recommended! After I complained about not being called on my cell phone to tell me they can't do it, they now say that they can do it. Probably using a flathead to bust off the oil cap. To make matters worse, as I came in the shop the folks ahead of me were complaining that they were told their tires were in but were sold to a prior customer. That should have been my warning sign. Manager Nick is a complete uncaring jerk. "I had a couple of folks call in" was his excuse to another guy that's been waiting 3 hours for an "hour" oil change. There was no apology from him. Just a flippant response as he walked away. As I said, GO ELSEWHERE. Maybe if more people take their business elsewhere Nick will be fired and Walmart will get real customer service with real qualified people and tools to do the work.

Being both a Sam's and Costco shopper I frequent each for certain items. I find Sam's generally…read morecheaper on produce and pharmacy items. This Sam's is a zoo on the weekends so I generally try to avoid it and shop during the week. The store is always clean and stocked when I go but again it's during the week (Perks of being retired). The staff is always friendly and o do enjoy not having to " prove" my membership at the door.

I frequently visit this Sam's Club for bulk items like dog food and coffee. The rotisserie chicken…read moreis delicious and always in stock. They are plump and juicy. I can usually get several meals out of one chicken. For $5, it's the best deal in town. I also like the produce. Sam's club has the best grapes. The Scan and Go feature on the app makes it really fast and easy, and I do not have to wait in a checkout line. I also like to get my gas at the Sam's Club station. I feel like it's a good value, and my car likes it too.

Customer Service is Terrible!! DO NOT BRING YOUR CAR HERE!!! You will be told one thing and they…read morewill NOT keep their promises!! The staff DOES NOT communicate with one another when there is an issue with your car!!!!

was referred to Grady's a few years ago and I love their services! I've had an engine and…read moretransmission replaced on one vehicle and extensive work on three others to my satisfaction. I also referred family and friends as well and no one has negative comments about the service. As long as they're in business...they'll have me as a customer!!!