This is probably the second review I have ever written in my life but I feel like people need to know the experience I had with Wallpaper & Stuff.
I first called Wallpaper & Stuff in May regarding wallpaper installation in my nursery. I initially went into the store to talk to Ryan so that he could tell me how many rolls of wallpaper I needed, pricing etc. They were very nice. I told him I was talking to one other person so I would get back to them asap. A few days later, I decided to go with Wallpaper & Stuff and called the store and once again spoke to Ryan. He set my installation date for end of August and Ryan informed me that it would take 2 days of work to install the wallpaper. He did NOT mention priming walls or anything - the understanding was that the 2 days of work were solely for wallpaper installation.
Fast forward to a few weeks before my installation date - I went into the store to confirm all was good and while Ryan remembered who I was/our previous convo, he did not have anything written down in his calendar for my installation date. He claimed that he "had me in the calendar, he probably just forgot to add my information" whatever that means. That should have been my first red flag. Then comes the day of our installation. One of their employees show up to install and after looking at our walls he proceeds to basically tell us that our walls are complete crap and will need priming/buffing/etc. which will require two days of work. The employee told us that this happens ALL the time, where they will get to the house for installation, and the walls are just not ready - especially in Smyrna, where the houses are older. This was absolutely fine with me, and I stated over and over again we are okay with an extra two days and whatever price increase that may cause. The employee reiterated that he would talk to Ryan right after leaving our house and get us rescheduled.
After the employee left, and we hadn't heard from Wallpaper and Stuff in a day, I called the store and Ryan proceeded to tell me he was working on rescheduling. Fine. I gave them a few more days, followed up, and was told the same thing. After about a week, I called again, left a voicemail, and no response. TO THIS DAY, I still haven't heard back from Wallpaper and Stuff. As I was due with my first born very soon, I think anyone can understand how stressful this was. I seriously have NEVER experienced this much unprofessionalism dealing with a business ever. I get it if they were low on employees and needed more time, but to NEVER call a customer back is extremely unprofessional - especially when they had been stringing us along since May. Also, based on what the employee told us about most walls not being ready for installation without priming, why would Wallpaper & Stuff not just go ahead and quote/prepare for extra days of work. Instead of assuming that two days would be enough - especially
when the employee said this happens ALL the time.
To make matters worse, after being ghosted by Wallpaper & Stuff, I obviously had to find another installer. The new person I used was responsive and installed our wallpaper in ONE DAY, including priming the wall, he did a fabulous job. Guess you don't need 4 days of work when you really know what you're doing.
I hate to shame a small business, but I will never ever ever recommend this place to anyone after the way they handled the rescheduling. Worst experience ever. read more