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    Wallace Realty

    2.3 (3 reviews)
    Closed 8:30 am - 5:00 pm

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    Buyer's agent

    Listing agent

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    Jones Property Management & Realty

    Jones Property Management & Realty

    (10 reviews)

    I thought long and hard about whether I should make a review about this company and decided to take…read morethe risk. I called twice for information and help. The first time was about getting an affidavit of residency since I just moved in from the west coast, I needed extra proof that I lived in NC to get my DL updated. I wasn't sure if being a listed tenant on the lease was enough and let me tell you. Who ever was on the phone that day was either having a bad day or needed to be re trained on how to provide proper customer service. She kept cutting me off and even went out of her way to correct my accent, saying "you mean an AFFIDAVIT OF RESIDENCY ?" and I said yes explaining my situation, before i even finish She cuts me off again and says "we can't disclose that sort of information." To me.. a resident of my apartment they are managing. I decided to brush it off, but the next time I called about my ESA not being on the lease. I'm trying to explain to her that I didn't know that pet limiations for a rental property didn't apply to an ESA and would like to see how I can get her on the lease and that I apologize for the inconvenience, at this point I'm already living here for 2 weeks, This woman says "you can't just ask for forgiveness after a mistake" now WHO in their right mind would say that to a customer? I then tell her that this is not how you talk to people and that she needs to let me speak and finish before she jumps to any conclusions about me not having the proper documentation and she proceeds to say "ma'am we have 800 other tenants to deal with" as if that has anything to do with her lack of professionalism and general proper etiquette. Look lady, be thankful I'm not naming you and your coworker out, for discriminating agaisnt a person with a disability, but it should not matter how many tenants you guys manage, 800, 100, or 4 tenants, it is your job to treat them with respect and provide the professionalism we deserve. Not just me, everyone. We pay for our rent and that money is whats paying for your jobs. If you hate your job, then please just quit. If your having a bad day take a day off, though still not an excuse for the degrading experience you have put me through. Look for the red flags people, i decided to let so many things go, from the leak under the sink, the mold and mildew built up in the bathrooms, the awful smoke and WEED smell in the apartment. We were hurting bad and needed a place asap due to my husband getitng out of the army. This company needs some serious reality check on how they train their employees or on who they hire, untill then do yourselves a favor and STAY CLEAR FROM THIS COMPANY WETHER YOU ARE A RENTER OR A PROPERTY OWNER. God bless everyone, and I hope you two ladies find the healing you guys need, because yall ain't right. I will be posting this review on other platforms because this is completely out of hand.

    The rent was affordable and they only raised it once in the 6 years I stayed there…read more They always responded in timely fashion for maintenance requests. The property needed work, but it was spacious for what I paid.

    Wallace Realty - realestatesvcs - Updated May 2026

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