December 2020 -- April 2021
I dropped off around 5 pieces of artwork to be framed about 2.5 weeks before Christmas 2020. I was told it would be done in 2-3 weeks. This was fine for me, I understood that the holidays are a busy time so I could be patient. I needed them done by early January for a new home they were going in.
I picked black frames for all the artwork except for one that had a light oak frame color. Every other week they were not done. Fast forward to March 2021, I went to go finally pick them up and 1/2 of them had chipped corners and were filled with a putty. They looked awful and considering I was paying over $800 for all of them we were displeased. The wood one had nail holes in all the sides of where they were joined and gaps between the pieces, this was also an issue with the black frames, putty filled gaps and space. The quality of work was seriously rubbish. The young man that was helping us was incredibly rude and basically talked to us in a "oh well" attitude.
We were so irritated we said they needed to be redone. The guy said it happens with that frame product, it cracks because of its poor quality. It was such rubbish material why would they sell it to me and not warn me prior to placing the order that it could happen. I would've picked something else of course.
Fast forward to mid April 2021. Had to call and basically complain and inquire again as to why the framing was still incomplete after 3 weeks. Apparently they haven't gotten the frame products in due to Covid. Nonsense. It's April 2021, Covid hold ups are not like what it used to be months ago. Also, a phone call to me letting me know would've been nice instead of just ignoring our order for 3 more weeks. Then all of sudden after my phone call the materials arrived at their shop and it was done this past week.
The order basically took 4 months to complete. Absolutely nonsensical. I came here trying to use a local business, never again. Stay away and go to HOBBY LOBBY. My quote from Hobby Lobby was literally only a few bucks more for each piece.
PROS:
- large selection of frames
- owner is really nice
CONS:
- the associate that works there is horribly rude and a duche to work with
- rubbish materials are sold for framing without warning
- quality of framing work is very poor so double check every corner, there are gaps in all of my artwork corners
- paid over $800 for artwork that took 4 months to complete and low quality with gaps and putty shoved in edges.
**I do not recommend this framer. read more