30/8 Update - had to wait ages for a manager to come back to me by using 'Resolver' they finally…read moreagreed to send me a free cover for one of my items as a goodwill gesture. So last weekend I was able to get a mate to help we unwrapped it all - to be brief it was a real disappointment- only one item was to a satisfactory condition and as per advert. We wasted a whole Saturday trying to build my items - parts were missing / bent badly welded so snap like plastic - there were holes in the material- scratches and chipped paint - cheap plastic caps that pop off bent main posts - many of the bolt holes have been mis aligned so parts can't be built so I have after months of waiting part built poor quality garden furniture that's clearly been inflated price wise and Out and Out clearly don't check their products before they send them out or didn't in my case maybe as I'd waited for a month for my items given their bizarre delivery system. Their response was to tell me they had booked a slot thus a Saturday for it to be collected dismantled and re boxed up!? They knew I'm waiting for surgery and live alone so I had to get a mate to help not calm to discuss they just booked this in. I've told them I'll go to trading standards or get legal advice- I've paid nearly £900 for a bunch of damaged incomplete items this breaks trading standards and the consumer code instead of apologising being embarrassed and getting replacements sent out urgently they think I'm happy to use my time to do this when it's their incompetence and failing here. If anyone has any advice how to get them to act like a legitimate business please get in touch. This was a huge spend I went by the original price believing it was a sound investment I was making I wanted it for summer it's now September and I'm arguing just for my basic rights as a consumer to be met here. Their staff in the office actually laughed at me when I asked for compensation and a manager and I now see why they did Heartbroken exhausted and in total shock. **Originally ordered back in June - took a month to get to me - complained said if I didn't get a free cover as a goodwill gesture to apologise I'd send it all back had to wait ages for an confirmation of this ( not received this yet) opened last Saturday- discovered what I can only desc as quality seconds! ** Gina

Hi, we've ordered a 9 Seater Lounge set on April, expecting to be delivered on May 12th. We just…read morereceived one out of 2 boxes and still missing the other one. It's absolutely impossible to contact with customer support service. This is a scam. Really dissapointed with the company. Please review trustpilot opinions if you consider on buying. Order: #165529

Small specialist nursery, bit off the beaten track. Not somewhere to go if you want to browse but…read moreif you're specifically after large tropical palms then it's the place for you

Horrible place!. dying or dead marine fish. the shop itself is woefully messy, there is hardly any…read morestock on the shelving as it is piled all over the floor blocking walkways. Staff sat playing on their phones oh and my highlight would be the staff member telling me that a clearly dead powder blue tang was just sleeping!. The corals are also in awful condition, the ones still alive that is. As said at the beginning a horrible place, unless you happen to be a suicidal asthmatic as the amount of dust on every flat surface will probably finish you off.

Surprised he's allowed to offer advice, offering the wrong advice can be dangerous, do as i did &…read morecheck with a qualified tradesperson. When you have no background in a subject you should not tell people what to do, just because you sell DIY items, it doesn't make you an expert on their use.

From the owner: We sell everything from pet foods and supplies, DIY items, Hardware, Housewares, Decorating…read moresupplies, Wide range of halogen and LED light bulbs, Watch batteries fitted, Garden supplies, Batteries, Mobile phone accessories & More