Financing is a SCAM! Beware!!! The credit providers web site is set up to deceive you into…read moreRIDICULOUS interest charges!!!! The customer service rep admitted that he gets "lots of these calls" so it's not something that only I got scammed with! I HIGHLY suspect that THIS organization gets a kick-back on these scams!

Bryan was very personable , not just trying to make a sale . He was awesome and I would highly…read morerecommend him if you're looking for a mattress .. .He treated us like friends not customers ..

The service team was very helpful and knowledgeable about the furniture and prices…read more The delivery team went above and beyond what they were supposed to do. overall happy about everything. We got a sectional and so far LOVE IT. Very soft and comfortable.

BUYER BEWARE!! Will never purchase from here again. They do…read morenot listen and do not stand behind their product! Purchased November 2024- made VERY clear that we could not take the furniture for several months. Was told that would not be a problem. Once furniture arrived at the Waco store for delivery, we were called numerous times to have it delivered by the salesman who obviously did not listen at the time of purchase. Delivery of furniture March 2025 Contacted customer service about failed zipper November 2025-May 2026 - tech came to home, deemed the loveseat unrepairable, parts ordered to repair it in spite of techs notes that it was unrepairable, appointment scheduled to repair it in home (I voiced my concerns about the ability to repair it and asked for a manager to call me, never received a call), tech came to home and told us this needed to be fix in the shop "not sure why they scheduled this appointment", loveseat picked up, loveseat returned 6 months after submitting the repair ticket, and had only be used for 8 months. Loveseat returned May 14, 2026 May 30, 2026- several of the nails along the front of the loveseat have fallen off. It is clear that they broke when the loveseat was taken apart to fix the zipper and were reused when the item was put back together. The nail heads were glued on and now have fallen off, leaving the spike of the nail in the loveseat. We have now emailed twice and sent pictures, asking for a phone call to rectify the situation, and they are completely silent.

The Queen size mattress we just bought from the store in Waco, TX was not the firm mattress we…read morereceived. Calling to ask why Sierra was rude to my wife and hung up on her saying it was our lost.

At this location they have an extensive selection of mattresses. I had visited 4 different stores…read morebefore this to find a specific mattres (tempurpedic luxe breeze) and the service here was above and beyond. A special thanks to Loyd Burch for all his effort and work into getting me the best mattress for me.

Not a good experience! When we initially came in to buy a purple hybrid 2 mattress the mattress on…read morethe floor was nice and firm. However the one we got was NOTHING like their showroom mattress and it was defective. A week later we brought the photos in for the store manager Tye to see them. He barely looked at them. He seemed totally uncaring and stared at us with a poker face. He said our mattress was not defective and he would clearance it out and resell it on clearance!!!!! It hurt my lower back, and I sleep mostly on my back. Our sales person Caylon was ridiculous this time. He sat on a bed near us as we tried out different beds and stared out into space picking his teeth. He had nothing to say that was helpful as we tried to find another bed that was better suited for us. When we came up to the counter to complete the exchange there were crumbs and water circles from his drink along with napkins everywhere, which WE had to move for ourselves! He was inattentive, and unprofessional and the counter was filthy. We were told that our mattress was not defective and that we were using our one time complimentary exchange. Please see photos below. Our Purple Hybrid 2 is concave in the middle, and chased us to roll towards the middle. This is a new mattress! That is not supposed to happen.

Great customer service.. Roy definitely has alot of…read moreknowledge of his inventory. Helped us throughout the whole process.. not to mention gave us a great deal!!!

We were not told the truth about prices or we could not get a call back from anyone not even the…read moremanager.

Unresponsive regarding mattress warranty. After months of texts, phone calls, etc. providing photos…read moreas requested, communication was a joke. The store did not have record of my mattress purchase nor did the company. I provided all the purchase receipts and warranty paperwork, yet they refused to acknowledge my purchase. I was told by an associate that there had been a loss of records during a ownership transition, so I assume my purchase was lost at that time but the current Ashley Furniture did not step up to accept previous purchase or 10 year warranty. Absolutely no customer service and no followup whatsoever. I gave up due to lack of response from Ashley. No one seemed to know what to do about the situation, but one associate did confirm it appeared the mattress has significant issues requiring help from my warranty. We will never shop Ashley in Waco again.

I recently visited Ashley store at 5600 Bagby Ave. Waco, TX location and, unfortunately, had an…read moreunsatisfactory experience. While I understand that customer service can sometimes be challenging, I felt that the manager on duty today was not as polite or professional as one would expect. In particular, I was disappointed by their lack of attentiveness to customer concerns and their apparent disregard for customer retention. Furthermore, I observed some unprofessional interactions from the manager in duty with peers, which did not create a positive atmosphere in the store. As a customer, I believe in the importance of a courteous and supportive environment, both for customers and his staff. Their return policy is one of the worst ones Ive ever como across. Neither corporate nor the manager in duty at the store were flexible. We just received a piece of furniture that was ordered online by a store manager and when it was delivered, it was not what we expected. We couldn't reject the delivery and were told to call. Their web policy clearly state that if you are unhappy with the product, you can request a return. I HIGHLY recommend to check other stores with better services- both from the staff and product related. Save yourself a headache!