Living conditions is horrible people loitering in the hallways, The leasing office /maintenance is…read morehorrible they do patch up work if that , mice are taking over after 1 year is over I preferred not to renew my lease,and I'm not allowed to park on premises until next month end of lease because of that, This is not a good place to rent as much the cost. IF YOU CAN HELP IT DONT MOVE HERE

window been broke for a week now put in multiple requests and emails glass still laying on the…read morefloor ac Still don't work for a month now put in a request for that to no one came they even lied and said completed lol and no one ever came this is very stressful for a have a young child with autism. All we asking if for someone to come fix our problems in our apartment why does that seem like to much.

The whole Surrey Square team are awesome. I would like to thank Ana and Julie for being so…read moreattentive and responsive in my time of needs during my 4 years residency at Surrey Square Apts. Thank you and I appreciate you.

I would strongly advise prospective residents to reconsider. Run, don't walk management needs to…read moresignificantly improve their responsiveness and overall service. I moved into Surrey Square at the beginning of 2023 and initially, I love it. My first year was smooth with no major complaints. However, after that, things started to decline significantly. I began experiencing ongoing rodent issues, especially whenever someone moved in or out of the building. I repeatedly contacted the rental office and was told I would be added to the pest control list, but often no one would show up. I ended up spending my own money on traps and supplies to seal holes. When pest control finally did come, they commented that I was "doing a great job," which was frustrating considering I shouldn't have had to manage the problem myself. I had multiple incidents with rodents and refused to continue living under those conditions. There were also issues with communication and responsiveness. Maintenance requests took far too long to be addressed, and reaching the office felt like pulling teeth, calls, messages, and emails would go unanswered for days. My car was even towed due to poor communication regarding an updated parking pass. Due to family circumstances, I had to break my lease and provided a one-month notice. I paid the early termination fee (equivalent to one month's base rent) along with April's rent. I returned my keys on April 22, 2026 along with the parking pass and mailbox key with a $0 balance reflected in my resident portal. However, today April 30, 2026 I checked the resident portal and saw a new balance put in today of $235.37, including charges for gas, water/sewer, and a billing fee. What's concerning is a gas charge of $162.26, considering I have not physically stayed in the apartment since the beginning of March. Additionally, when I first move in, gas was not included this was only added after lease renewal. In the beginning, I would have highly recommended Surrey Square. Now, I absolutely would not. Between the rodent issues, lack of urgency from management, poor communication, unexpected charges, and overall decline in service, my experience has been very disappointing. If I could give 0 stars, I absolutely would.

If you are looking for a new apartment to rent, do not rent apartment 5615 Regency Park Court Apt…read more#1. I was illegally evicted from this unit June of 2025 after making several complaints about the violations inside of the unit. I called 311 and had an inspection done by a housing inspector who said that the unit had several violations. I also had an escrow account set up. One of the main violations was that the water (that they want you to pay for) in the master bathroom comes out brown. It was so bad that I had to go to the doctor because my body broke out and my face had swollen up and I developed some very unusual splotches on my legs (I also have pictures). The master bathroom had some sort of mold which caused my asthma to flare up constantly. My doctor had to put me on steroids and I took Benadryl to deal with the itching. Ice pack to the face for 3 days for the swelling. Frequent visits to the doctor because of my blood pressure not being under control due to the stress. They allowed someone to live in the storage room where the person was drinking, doing drugs and stealing packages. I have tons of emails between the property manager and myself acknowledging the problems. I spoke to SC (her initials) who works in the office about this issue and she said that there wasn't nothing they could do about it. Just keep calling 911. I suggested to her that they lock the dang door because of the safety issue. She said that they couldn't. So I said are y'all going to wait for a rape, assault or worst to happen before you take this serious? No response. I have the case #'s of all the times that I had to call 911. The property manager, She is a lying piece of work. She emailed me defaming me saying that I was hostile and some other things and I had to defend myself against her lies. This woman had a meeting with me & my mother (face to face) and NEVER said anything like that in our presence. She has lied on her own maintenance staff (Reggie) who told me to my face that he didn't tell her the things she emailed me. I could go back further. That apartment was broken into by a male that the property is aware of for breaking into peoples apartments (including Reggie's) the maintenance man told me that also. My truck was stolen twice. The main in the office told me that the cameras were just for show ‍. The property manager had my truck towed according to the tow company for retaliation. I have so much evidence of neglect that it's ridiculous. The day that they decided to illegally evict me, I received a call from (SC) advising me that I needed to come back to the property because they were putting my things out. She said that I needed to hurry up because I had some really nice things & named the property that I had in my apartment. My clothes (LV, Gucci). I said how are y'all doing that and we have court on Monday June 16, 2025. I pulled up and 95% of my stuff was on the ground in trash bags. Whoever went through my dresser took $6,000 that I was adding to my escrow account that day. They broke up my $2,500 dining room table. They broke all of the brand new bed frames from the 3 bedrooms. They put cuts in my brand new living room furniture. The worst thing in everything besides the absolute humiliation of what they did knowing that I had a escrow account (because I told the property manager & SC) is that they put my service dog outside on the patio in 98 degree heat without any water which I know was traumatic for her. She was pinned outside with 2 gates leaned up against the building and then they put 2 center blocks up against the fencing. She was panting and crying when I got to her. She hasn't been the same since and neither has any of us. My sons & I are bouncing around until I get into the new place spending a ridiculous amount of unnecessary money and being completely stressed out. If you want to see the inspection report or any pictures, reach out. This isn't over by any stretch of the imagination. If I could give them a negative star rating I would.

NO WORKING A/C!!!! If I could put no stars I would. I have a…read more1 month old baby and on the hottest day since the start of summer I have no Air conditioning. They claim there is 24 hour maintenance but no one EVER picks up the phone! I've called over 10 times! Even calling corporate and they claim they don't have the maintenance technician's contact information! EXTREMELY DISSATISFIED! DO NOT RENT HERE!

This was the worst experience I have ever had renting an apartment. In my opinion, you should be…read moreprotect yourself and your children from incompetent and rude management staff and cosmetic work to mask poorly maintained buildings--IT COULD MEAN YOUR LIFE! I had the ceiling collapse on me in my apartment and the property management only pretended to care, in my opinion, because they never admitted any responsibility for the gaping hole that sat open for days until I called code enforcement. As a parent, it's my opinion that you should make sure your family is safe-- check the complaints, check the murder rate, check the crime rate, check the evictions records, and check the lawsuits filed.

Absolutely horrible experience, will not respond to any phone call calls cancel appointment after…read moreconfirmation. People here are very rude once was able to get a hold of someone by showing up on site to get questions answered. Avoid this place at all costs. They are absolutely horrible here.

Let me start off by saying, it was not love at first sight; I've been at Verona of District Heights…read morefor 5 Years in Aug. Of 2020. Parking, truely WAS a freak'n nightmare; I've never experienced the mice and roaches and I 've been in three units thus far. I would like to comment on maintenance, honestly they don't respond same day BUT they do come within 24-48 hours depending on the problem. Verona of District Heights are remodeling all units and I've moved in one that is upgraded beautifully!! parking is progressively getting better; much better from a couple of years ago. KUDOS to our new Property Manager, Ms Loraina R. & staff for a job well done, I'm sure it hasn't been easy. Keep up the good work. Ms Jones

I submitted an application to rent. After submitting the application I had a few questions, I…read morecalled and spoke to Brenda who answered with an attitude and acted like my call was interrupting her day. They can keep their application fee I will not be moving here. Brenda get another job if you dont want to be there !!!!!!!

The apartments are spacious and has some ok qualities. Plenty of parking but you need a parking…read morepass, quiet on the outside, loud on the inside. Their is a gas station right in the front of the complex, close to dc and a good amount of stores nearby. Some kids were urinating in the building and packages were being stolen at a point in time. Pepco is who you pay electricity to and you receive a Conservice bill for water & gas which you pay with your rent. The neighbors make living here irritating because of lack of consideration and respect. Knowing that my neighbors are harassing on purpose I decided it's only fair to share the experience for future residents. There are washers and dryers which are stacked. The bigger bedroom does not get proper air circulation. There are lots of bugs (spiders, grasshoppers, other unknown bugs). You have 2 ways to go to the bedrooms. The bedroom closets are pocket doors which you can hear your neighbors slamming. The tub was not glazed but painted upon moving in so everything was stuck to the paint. Master bedroom floor had major dips in the floor and dressers were leaning (if you have a child/children or a pet please be careful so nothing falls on them). The floors creaked really bad (which means hollow floors and no insulation). There is no insulation within the units so if you will be able to hear your neighbors above and below you. People w/ kids who live above you- you will hear them running and more all day even the adults stomp and bang hard as ever. If you have decent neighbors appreciate them because some neighbors believe they are entitled to be as loud as they would like. (Some neighbors are crazy so I take photos & videos for my protection). As of currently since moving in we have experienced neighbors above us who during the touring process could be heard following us through the apartment. With thin flooring the upstairs neighbors heard us speaking and followed us in each room while touring from inside their unit. Those same upstairs neighbors who live in the unit number 9 has been nothing but disrespectful since. A common thing we've experienced is anytime they hear us communicating whether by phone or in person you would hear their heavy hard stomps/feet follow us around and when we reported their noise, they retaliated with even louder noise. At a point they would sit in their car knowing what time we would leave and watch us as we came and went. If they hear you cough, sneeze or talk to loud they will follow wherever you are and stand and listen. They'll follow around just because and I swear on it. My alarm system was deactivated one morning and once they heard that they came running to watch you and then they took their trash out. Just so they can see you. They are retaliatory and if you bang because of their noise they will stomp through the entire apartment. Now the downstairs neighbors in apartment 1 stomp which surprisingly you can hear them underneath you. They came and stopped us as we moved in to say oh you're quiet unlike those neighbors before you just to see how we would respond. After time they began being so loud we could hear them underneath us. One of the women here doesn't work either so they as well will follow you around and then listen to you as you use the bathroom. They, after me giving them the same energy have been nothing but rude and began mean mugging so for that reason I needed to snap their pictures as well. One night they were fighting and you could hear it as if it was in your unit. Again people should know what type neighbors they have living around them. You will be surprised that some of your neighbors are weird and may be retaliatory so it's best to be cautious. As of currently my neighbors and I are in dislike of one another because they want to bang and stomp while I believe there should be some consideration for having neighbors around you.

I moved here for Convenience and honey its not worth it! The layout is okay, outside of the…read morestanding room portable size shower in the master bedroom. Selective apartments include roaches and mice and poor pest control treatment. In order to get a good night sleep the unit above either must be vacant or you need to rent a third floor unit- great luck on them knee because the steps are steep and not to mention rusted, deteriorated and steep as hell. Run don't walk or you might regret it... This is not where you want to call your home.

STAY AWAY!!!!!!! They have a tow company that is predatorial!! You dont know which day or time or…read moreexcuse you may come out and find your car towed!!!

DO NOT MOVE HERE!!! Nothing has changed...I posted back in 2023 under the name Wally G with…read morephotos. Now I'm back, 2 1/2 years later and Oakcrest still doesn't give a damn!! The problem may be that Oakcrest is so big and they still offer nice size 2Bed/2Bath apartments for under $2K. That combination is hard to find in this area. But you get what you pay for in this instance! You get mice! You get mold! You get dog piss and shit on the elevator! You get human piss on the elevator! You get robbed at gunpoint! You get your car broken into! You get NO security! And you definitely don't get any help in a snow storm!! Snow and freezing ice came on Sunday....This is what it looks like in the parking lot on Tuesday (see pics) if you are an Oakcrest resident!! Does that look like a parking lot that has been treated?? How are ppl supposed to get out of that parking lot?? I'm typing this email at 1:30pm on Jan. 27th, 2026 and we have only seen 1 truck, 1 time and they didn't clear the parking lot AT ALL!! I'm just venting, don't really expect them to do anything. Maybe a multi-million dollar class action lawsuit would get their attention!! Ninja's don't think like that though. I guess that's why Oakcrest hasn't changed anything. Update!! I added the pics from this morning.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

The property Manager is Great! she is very personable, and has great customer service skills. I got…read morenothing ,but good vibes from her. she cares about the property and tenants. Give her a chance to resolve your issue before coming in with an attitude. I believe she is good person and another reason to give Admiral Place a try. Lonnie & Chris are still my go-to's, I'm glad to see them get the support from upper management to help improve our complex.

I have been living in this complex since 2013, and this was the first time I ever received a phone…read morecall from the front desk service lady, Pandora Boone. She reached out to check how the service was and genuinely cared about my experience. I truly wish she had been here sooner, but I'm so glad she's here now, and I hope she's here to stay. It's such a comforting feeling knowing that someone genuinely cares about the residents. I chose to live in an apartment because I don't like yard work, but Pandora's thoughtful approach has made me feel so much better about living here. I just want to express how much of a great asset she is to the team.