Big Thank You to Holden for great customer service. I went to find out about printing photos from my computer and Holden was very patient and showed me step by step. Walgreens has an easy online photo platform you can upload your pictures to and they give you a timeframe to pick them up. So easy. Thanks again Holden! read more

Nadia was absolutely the most patient and helpful with, printing pictures from my phone I appreciate her kindness and patience read more

I am leaving a review just to give giant kudos to Shakayla, who helped me both via drive thru and inside the store an hour later because one of my Rx wasn't ready. She remembered my name after I returned an hour later before I even said who I was. She was friendly, kind and had a smile despite the ridiculous amount of people waiting to be helped. It's a known issue that pharmacies are severely understaffed, so Shakayla having this approach to service in what has to be a thanklessly low paying and stressful job meant that much more. Thank you!! read more

Kudos to DENISE in pharmacy. She was patient and took her time to listen and she also good phone etiquette, which are lacking in MOST customer service based employment nowadays. She made a dreaded phone call pleasant ! Thanks Denise! read more

This crap hole has really gone down hill, the black pharmacist is a buthole! Extremely condescending and rude to customers!! They have received the last of my business 4000 a month and what's up with letting customers pay for everything separately? 17 items and paying for every two separate with only 1 cashier!!! Please either limit the amount you can do this with !! I will never return and I'm transferring my wife and my prescriptions anywhere else beside this poc. GOODBYE LOSERS read more

I have never had any problems with this Walgreens. The staff through out the store has been nothing but nice and professional.

My doctor sent my daughter's medication to the wrong Walgreens across the country. We tried to pick up, but were told our insurance wouldn't cover it because it was too early. I panicked called my insurance company and they said everything was in order, we should be able to pick it up. I go inside and talk to Mayra behind the counter. I am visibly upset and explain that my daughter could have serious side effects if she abruptly stops her medication. This woman was so patient with me. Got on the computer for five minutes figured out it was sent to a Walgreens on the east coast that had filled it. CALLED that Walgreens, had them send the order back to them. Told me she had it, that I could breathe now. Thank you Mayra for not brushing me off and helping me get my daughter's medication!! read more

This is the third chance I have given this Walgreens. Never again. I had a prescription called in there and when I called to check on it they said it would be ready after 11 am the next day. The next day I pulled into the drive through window and waited while an idle employee was squeezing snot out of his nose and rolling it between his fingers. I waited five minutes without being looked at and never acknowledged even to tell me there would be a wait. I went inside and waited another five minutes only to be waited on by snot fingers. He then told me it would not be ready until Tuesday. If I could give a negative rating I would. Their information nor hygiene can be counted on. If you do use this pharmacy, I hope you have a better experience. I will not be giving them more chances. read more

Waited nearly 30 minutes in their pharmacy line in 112 degree heat to pick up a "curbside pickup order" that included my photo, prescription and retail items. Parked at the designated curbside pickup lane and had to call the store only to be advised they don't have a curbside pickup. The representative told me she couldn't find my photo order because it was not in the bag with my other items and proceeded to tell me that I still had to go to the pharmacy drive-through pick up lane to pick up all of my items together (which is what I was trying to avoid in the first place). The pharmacy drive-through is ridiculously slow and if there are as much as two cars in line you have to prepare for at least a 25 minute wait time. read more

This pharmacy is completely incompetent. They want you to get vaccinated, and they set up the appointment, and then expect you to wait for who knows how long to get it because they only have 2 people working. There were 5 people in the check in for vaccine line, 5 more people in the regular line, and 8 cars in the car lane waiting. How long do you think I should wait. Why bother making appointments at all?? I've been coming to this store for a year and a half, and have never gotten good service. They are slow and rude. At this point I will transfer all of my prescriptions to CVS. read more

Walgreens pharmacy in the foothills is the absolute worst. How do you have 3 people working and only one person at the register? You guys need a better method on get your shit together to get people in and out the door. Why is it taking me 40 min to get medication? Why do you have an immunization clinic and only one employee do meds and the clinic. You guys are trash! The worst read more

Doctor sent my prescription over at 4am. Pharmacy opened a few hours later but didn't fill my prescription until 4pm....I was already at work and had to wait until the next day to start my medication. Next day comes around... I sat in a 4 car line in the drive thru...took over an hour...what are these people doing in there? Crafting pills by hand? Mixing cough syrup from scratch? Jesus Christ...it doesn't take 20 minutes per car to grab a bag from a bin and take a payment. 0 sense of urgency. read more

If your pharmacy can't get it together, you will lose a lot of customers. Something that was said to be ready at 630pm and was not (post hospital meds) then to wait in the drive through for 30 min with only 2 people in front of me is not ok. THEN to get to the window the literal minute they close and have the window closed in your face is NOT ok! Figure out a better policy Walgreens, do BETTER. read more

I would give minus zero grade if possible to what is called a pharmacy ! These are the most non thinking people I've ever had the misfortune of dealing with. Will fill early an expensive script without asking but if you you ask for another the day before one is expires no way. Had enough of their mismanagement, called another pharmacy and had them request all my scrips transferred to that pharmacy. Well they, "Walgreens" Have been playing games with that. If you value your health and blood pressure don't shop there! read more

The pharmacy is absolutely awful especially when the snowbirds come down they don't have enough staff to work and get ready for an hr+ wait in line. It's absolutely disgraceful, avoid at all cost read more

Lousy customer service. After waiting 3 days for notification about a prescription to be filled I checked online and had a message "out of stock". Called the pharmacy to see if the prescription could be transferred to another Walgreens store and was informed they were not out of stock but my insurance would not cover the cost of that particular medication. After I agreed to pay out of pocket they told me my prescription would be ready in 1 1/2 hours. I should have had the meds 3 days earlier but they did not have the courtesy to contact me and let me know the real reason for the delay. read more

Enough is enough. Corporate needs to step in, and do some restructuring of pharmacy employees starting with the pharmacist. If you are reading this, you are probably one of MANY patrons that have experienced worse than horrible customer service at this foothills location. The wait times easily exceed an hour both inside, or at the Drive Thru. If you attempt to call, you might get a "HOLD!" before you even have a chance to say something. It does not matter if you arrive at opening or attempt to be the last customer, you will be waiting ridiculous times. Even after waiting these long hours, you get greeted by an employee that treats you with nothing but disrespect. If you are picking up any kind of narcotic medication, then you are treated like a junky. What used to be a five minute trip is now a planned trip with supplies and replenishments. A week ago, I went to pick up medication that was supposed to ready the previous day. I have a medical condition that limits my walking capabilities so I picked the drive thru. When I arrived, I was the 6th in line. An hour and fifteen minutes later I get to the window. The pharmacy technician said that the prescription is not ready and that I needed to go to the back of the drive thru (10+ cars) or come inside to wait. I explained my condition, which she "huffed and puffed" at, went to the pharmacist, expedited the order, and then harassed me at the window stating that the pharmacist said "he allowed it this time, but next time I won't be helped." This is one example of the unnecessary attitude from the staff. I shouldn't be treated like this due to Walgreens staffing issues. Another instance I need to bring up is from 2 months ago. I went to the drivethru to pick up, and was told they are filling the prescription, and was asked to come wait inside. After 30 minutes of waiting, the pharmacist David told that they are out of medication and I won't receive it until 3 days after I have ran out. When confronting him about it, his excuse was "This is not my pharmacy, I am just covering. It's not my fault that the inventory is not correct." The medication in question is a narcotic so the prescription could not be altered, could not be transferred unless approved by my doctor. This happened on a Saturday during a holiday weekend so contacting my doctor was out of the question. I had to endure 3 days of hell because of this incompetence. I feel there needs to be an internal investigation of the protocols and practices of this Walgreens. Heavily regulated, and controlled medication should not have any inventory discrepancies. Especially when it is kept in a time sensitive safe. I have attached pictures from my latest experience. I attempted to call to ask the pharmacy a question, was on hold for over an hour and thirty minutes (tried other phones just in case there was a glitch in the matrix), and ended up driving to this location. You can see the line of cars wrapped around the building, as well as the line of people inside. read more

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Showed up right when pharmacy opened and was 2nd in line. I gave the manager my prescription and after a money told me to have a seat, it will take about 10-15 minutes. So I set down and wait. A few minutes later a guy showed up asking for a list of items and a flu shot. He gets attention right away and the manager gives him his shot. About 5 minutes later another person show's up asking for a flu shot. After a few minutes she gets served. I'm still sitting there - about 45 minutes and counting. Now one of the clerks noticed that I was starting to squirm. She asks my name dob, address, phone number and then checks with the manager. She returns and says it'll be just a moment, take a seat. 10 minutes later the next clerk asks my dob, address and phone number. I responded the this is the 3rd time I've been asked. She finally gives me my order with a sarcastic, "have a nice day sir". I get home and note that they screwed up the instructions on the pills. I won't return. So I was read more

The drive thru window has been closed since the "reopening". So i am forced to walk into the store to the pharmacy. Why? I think they value Walk-in more than public health. Because maybe I'll shop and buy something. So thanks for that. I have moved all 11 prescriptions across the street to Frys where they have a drive up window that keeps me safe. read more

Absolutely the most expensive and dysfunctional place I ever been. They don't let you know if there an issue with insurance, they refuse to answer a phone call and then after I stopped in person and told them not to fill it because of their inflated price they text me an hour later and said it was filled. I transfer the prescription to another store and the price was 20X cheaper. read more

The pharmacist at this particular Walgreens is THE absolute worst. He is the rudest human I have ever experienced. I am new to a medication and just had some questions as to when this medication would be back in stock so I can advise my doctor to send the prescription in. The pharmacist proceeds to tell me quote " you are wasting my time" along with a number of rude things to follow. I instead of speaking to him on the phone went into to pharmacy to get my questions answered. When I was speaking to one of the girls working at the pharmacy (answered my simple questions very well), the pharmacist drops what he is doing to come to the window and intrude on our conversation. I told him I'm sorry you told me I was wasting your time and I'd rather work with the gal I was already speaking to. The pharmacist THEN proceeds to tell me I'm racist and that's why I didn't want to deal with him and the entire situation unnecessarily got escalated. I left and told my doctor to simply send the prescription somewhere else. About 2 months later a refill accidentally got sent here again and got filled so I figure ok no problem I just won't interact with that man while I pick up my prescription. As I am paying for the prescription he comes up to the girl helping me and says to not give it to me. The girl apologizes and basically told me I will have to call my doctor to RESEND the prescription somewhere else after it already had been filled! MIND YOU this is medication I have to take daily for depression and anxiety. The board of pharmacists and sheriffs department will be my next call. I know this won't be everyone's experience but let me add the employees of the store highly encouraged me to complain to anyone I could about this man. It's unfortunate that humans like that are what ruins the good in society. read more

Walgreens pharmacy is probably one of the worst I've experienced. They do bare minimum, are extremely unhelpful and very rude. Their communication is also terrible ! I called my medication in on a Thursday expecting it to be ready to pick up Friday. I went in Friday after work to pick it up and that's when they informed me that my prescription could not be filled due to an issue with how the prescription was written, instead of trying to help me get it situated (they made no effort to contact me or my doctor prior to me coming to pick it up and by the time I made it there my dr office was closed) they just told me there was nothing they could do at that point so I had to go from Friday-Monday without my prescription. Even then on Monday they did not make the effort until I called them to get it resolved. They genuinely don't seem to care about people unless it directly affects them. read more

I think fortuna Walgreens has the least helpful rude people in the pharmacy that I have ever dealt with seems like they do there best to keep you waiting I've seen 6 or 7 people behind the counter 8 to 10 people in line and only 1 person helping I have been a customer for 35 yrs if Mr.Walgreen were alive he would close the doors . I originally from Dixo Il. I knew himewell shame on you people. read more

Weekly booze specials bring Foothills snowbirds in by the droves to fill up small shopping carts with their favorite liver killing beverages. Couple this with small, cramped aisles and slow cashiers and you have a place to avoid. read more

The service here is inconsistent. Sometimes it's lightening fast, other times it is as slow as molasses. Maybe it would help if they manager of the pharmacy took his feet off of the counter and stopped flirting with his female colleagues. Just a suggestion! I reviewed this location before and it seems like Walgreens got it deleted. I wonder why!? read more

Came in for passport photo. 3 guys at the machine, all ignore me. Finally, I get my picture taken. It's horrid looking. I told them I didn't care for it. Had to take as is. I'm going somewhere else for my picture. read more

If you need a prescription filled, I highly suggest going to the Walgreens on Fortuna Road... The pharmacy stuff are extremely friendly (friendlier than most pharmacies in the foothills, I will definitely say), The staff are knowledgeable, helpful, professional and this location provides a convenient drive-through prescription drop off and pick up. they have a convenient photo printing station and plenty of places to check out if the checkouts near the door are full of people... Pro Tip: you can check out at the make up counter, the photo station, or the pharmacy and not have to wait in line at the front door check out queue. They have a nice chase ATM at the front so you can pick up cash if you need it or just pick up some gum and you should be able to pull out cash at any terminal. Everyone is very kind and very helpful at this place. read more

I'm from out of state in the area working and the Pharmacist on 2/27/2019 was AMAZING! He really helped me out and did so in a timely manner! One of the best experiences I've ever had at Walgreens. read more

This store is an embarrassment to the Foothills businesses. Customer service is rude, inpatient and unwilling to try a little bit to be helpful. They have Senior discount days and then don't have their own brand items stocked and never offer a raincheck. On 3 occasions I have gone to this store for a specific item and it is not stocked. I am through with this Walmart, CVS is my choice now. read more

Several items within this store are well past expired. I have purchased sodas, chips and other foods that have been months past their printed expiration date and still on the shelf on sale for full price. Today (April,14,2018) I purchased a candy for my daughter and while opening it realized the printed expiration date is January 31st, 2018. This is ridiculous that this store is still up and running. read more

This is one of the slowest, was told would be filled in less than an hour, came back 3hrs later and was, being completed? Waited another 1\2 hrs and still not done. Left will comeback In a couple of days good thing I won't die in the mean time from lack of medication!!! read more

The Pharmacist there is rude and all he does is flirt with the counter girls. He has been a jerk to me every time I have a prescription there. His attitude has spilled over to the rest of his staff. I know by writing this I will be treated worse, but I do not care! I have spent hundreds of dollars there a month and am treated like this. Their customer service is horrible. I complained to their corporate office and it got worse. I have transferred most of my medicine and all of my husbands medicine to Walmart and they are great and treat me with respect. I only use this store because this is the only place I can get the brand I need. I am looking around for another pharmacy who sells it. My only hope is one day he will be fired. read more