Some of the EMPLOYEES are rude to customers that are paying cvs pharmacy a lot of money each…read moremonth.Some employees are polite and courteous to customers. Some pharmacy employees should not be working in the pharmacy. They have no empathy toward senior citizens, in short they are jealous! I will be giving my 700.00 monthly cvs money to another company. There are a lot of them.i wonder why cvs, winchester ky 40391 only has a 2.0 rating????

I'm so grateful for CVS pharmacy in Winchester. My prescriptions are turned around quickly, and…read moreeveryone is friendly. This is a far cry from other pharmacies I've dealt with over the years. Thanks so much! Nancy McDonald

Diamond helped me fulfill a prescription at another location as they did not have enough of the…read moremedication in house. She checked around the area and then called the store that was showing it in stock to verify it was all there. She then transferred the Rx to that store over the phone and it was ready for me by the time I got there. I appreciated the effort and speed in which she took care of my situation and did it professionally, never acting as if I was an inconvenience as she also had other customers in line behind me. She was able to take care of them quickly and then resolve my issue as well! Great service! Tysm!!

I've been a Walgreens customer for about 15 years, but after today I'll be moving my prescriptions…read moreelsewhere. I went through the drive-through to pick up a prescription that the Walgreens app and a text message both confirmed as "ready for pickup." There was only one car in front of me, yet I sat for 30 minutes before anyone acknowledged me. When I was finally greeted, I was told my prescription wasn't ready and that it would take another 30-45 minutes. When I expressed my frustration, the employee rolled her eyes at me. I work in customer service myself, so I understand things happen -- and I even told the employee "I know this isn't your fault." But if Walgreens can't support the drive-through due to staffing, it shouldn't be open. What frustrated me even more was the conflicting information: the app showed my prescription was filled once I left, while I was being told it wasn't even ready. Later I called the store to try to resolve it, waiting on hold for 1 hour and 31 minutes before anyone picked up. Again, I explained I wasn't upset at the employee personally, just at the situation. But instead of empathy or real help, I was met with rudeness and dismissiveness. At one point I was even asked, "Do you want me to fill it or not?" in a tone that made me feel brushed off. All I wanted was help transferring my prescription and to confirm my refill count was correct, since the app showed my prescription was filled today, even though it wasn't. Instead, I was told flat out, "Just call Walmart, they'll do it." Technically Walmart can initiate a transfer, but Walgreens still has to provide the information. Rather than taking ownership or even offering to help, the employee pushed it off on me and made me feel like I was a burden. I don't expect perfection, but I do expect honesty, timely service, and basic respect. Unfortunately, Walgreens failed on all three today. When I called Walmart's pharmacy, a real person answered and resolved my issue in under 5 minutes. After this experience, I'll be moving all of my prescriptions there.

Rudest employee I've ever encountered in a store and all I did was drop off a box for FedEx.read more

I had found several old disposable cameras and brought them in to be developed....the staff was…read morevery helpful and courteous. I appreciate her kindness.

This is a quaint but well stocked drug store with lots to check out besides prescriptions. I was…read morehoping for makeup but alas that was a no go but they had a soda stand, sorority gifts and lots more. The place is spotless and the folks who work there were very nice!

What a cute little find. Lovely gift shop and Ice cream shop. You have to stop by for Ice Cream…read morejust like the old day soda shop.

Worst pharmacy around!! They never have prescription meds ready. Always "delayed". Don't even…read morebother using this joke of a pharmacy!!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

This store is alright. Usually well stocked but never well staffed…read more Today I needed to check on a prescription for my infant who is very sick. I called to ask a question. Never got thru. Stayed on hold for a long time! Twice. I will still come here and shop and get my prescriptions but it's poor service unfortunately.

I like cvs but some of their prices are really high but they have some nice stuff to purchase.read more

Consistently the worst pharmacy ever. I've spent hours on hold when calling. Don't even bother…read morecalling. If there is even the smallest complication with your prescription or prescription history, then it will be days before it's fixed (if ever). The pharmacy manager, Jana, is extremely rude. No compassion, empathy, or care. Unpredictable hours, zero customer service, and everyone who works there looks like they hate their lives. If only my insurance would allow me to use CVS instead.

Pharmacy used to be good at the Georgetown location. It started to go downhill about a year or two…read moreago. Long waits, some substandard employees, and obviously a pharmacist who either doesn't care or is being screwed by Walgreen's as a company. Poor rating here. Would have given their pharmacy in Georgetown zero stars. Sorry, but it's true. Walgreen's in Georgetown needs an enema.