This place is horrible for their customer service. Called them 3 times to cancel an online order instead of them taking the time on the phone with me to cancel my order one placed me on hold twice. When it rang again I spoke to another person while helping me she's speaking to another person in store. And she stated she will cancel the order and hung up thinking she is cancelling the order. Come to find out she doesn't cancel this order and says your order was picked up. Like what ? Call back and another lady answers and says ok I'll tell them to cancel. Saying she couldn't do it she'll tell her manager. I mean why can't you do it while I'm on the phone again hangs up. What is happening with customer service these days? Is it not being taught. Are people just not courteous or nice anymore. I will never order online here since they seem to always be out of everything I order online and never seem to follow the directions to cancel orders if not the same brand is available. read more

Walgreens - A canceled order states picked up - Drugstores Near Me - Stockton, California

The wait time to pick up your medicine at the pharmacy after being called in by your doctors office is ridiculous. At times, you don't get it until 4 to 6 hours have passed. The staff is slow but not bad, knowledgeable enough to communicate. read more

Called in to check if something was in stock and I was asking a question she started going off about something and then hung up on me. Very inconsiderate. read more

Two years after I started coming here for vaccines,Walgreens pharmacy at West and Hammer still has excellent customer service and vaccination procedures. The most patient staff even when dealing with a whole lot of impatient customers. read more

Needs improvement when answering the phone, the AI robot that "helps" you doesn't do their job and it takes a very long to get a hold of an actual person to ask for anything. read more

So the store has the things we need but the service especially at the photo department is soooooooooo horrible

I hate this Walgreens and won't recommended ANYONE coming here. I called the pharmacy and was on hold for 2 ENTIRE hours! The customer service SUCKS the people aren't professional this by far the WORST Walgreens I have been to!!! Don't go to this one! Choose another! I said it before and I'll say it again this specific Walgreens is HORRIBLE!!! read more

cant get through the pharmacy via phone number, been calling for the last 2 days to verify if medication has been pickup by patient.. waited for 15minutes for an employee picks up phone and say "We'll be right with you" read more

This is your typical drugstore. The aisles are clean and the shelves are stocked for the most part. There was no line at the cashier which is always a plus in my opinion! Also the cashier asked for my rewards number, I appreciate that so much as I would not have remembered to use it as I don't shop at Walgreens often. The reward add up to a cash value so using the loyalty rewards program will add up to free cash you can use on a purchase but you can't get the cash ( just need to say this in case anyone is confused about how loyalty rewards programs work). All in all they were above average as other stores shelves are not as stocked nor are their employees as helpful. Great place to go for vitamins, which is why I went. read more

Walgreens - Aisle leading to the pharmacy - Drugstores Near Me - Stockton, California

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Here on March 27, 2025. Waited over 20 minutes at the photo area for my prints that are ready and no employee has came to help and stood at the register the whole time read more

Joanna and the other older gentleman employees in the photo department were so helpful and patient with myself and my parents. We were having difficulty downloading photos from JC Pennys photography and the link that JC Pennys sent us. Joanna spent quality time with us and helped us get the job done. Thank you! read more

I like the location of this Walgreens. The park is good too. I went on 6/9/23 for passport photos (for myself and my parents). And yes, I know I could have taken my own photos and saved some money by doing it on my own but I rather have someone else do it. If something is wrong with the pictures, I can blame them. LOL. The whole process took about 20 minutes for 3 sets of passport photos. Overall, a smooth process. read more

Staff is horrible. The one guy In charge had a huge attitude problem, like I get your short staff but that's not the customers problem. Y'all need to hire more staff and give them like some help. read more

This Walgreens has GREAT customer service! Every time I come in, I am greeted and asked if I need help. Today was especially wonderful because the Pharmacy Tech by the name of Shaina was at the front register and was so kind, helpful and personable. She really made my day as she made me feel like I was the only person in the store and gave me attentiveness I am not used to! I went in to quickly grab some Polaroid film and she assisted me in finding it. Although the price was a little bit more than I usually pay at Walmart or Amazon... I decided to get it because of her positive attitude and friendly/helpful demeanor. Exemplary customer service! I will continue to go to this Walgreens as I always have a positive experience. That is priceless. Thank you so much to Shaina and her hard work. Kindness and making someone feel acknowledged goes a very long way! read more

Walgreens - Polaroid mini film. - Drugstores Near Me - Stockton, California

1. Arrived at the drive thru pharmacy and the pharmacist said the prescription had the wrong amount and to please go back around in a line I already waited 20 minutes in. Why didn't they find and fix this issue when initially filling the prescription. 2. Went back around and there is no signage to indicate there are two lanes, so I got stuck another 30 minutes while cars that had got there well after me were helped. 3. Took my daughter for a scheduled COVID test and the instructions in the email are completely incorrect and there is no signage outside to indicate what to do. Wasted 20 minutes trying to figure out what to do. All of this could have been prevented by having correct signage outside and to have a good QA/QC process in place. And you should never make a customer go to the back of a long line they already waited in once. read more

I went to the pharmacy and was informed they don't take Kaiser insurance, some do, some don't. This one doesn't. So I asked if they can send the prescription over to the Lower Sac. They told me to call tomorrow because the system was down. They also told me to call this Walgreens and that I wouldn't need to call Lower Sac. So I called today and another worker told me I need to call Lower Sac. Please stop wasting customers time and get your information correct. read more

I have tried for five hours to just get a simple antibiotic. First, one site in Stockton closed temporarily. The second site closed all but the drive through, but it takes 10 to 15 minutes per car. Seven ahead of me And it's the second time line because they failed to fill it when ordered. My insurance has better prices because of a Contract with Walgeens. But I will have to go elsewhere next time. read more

Walgreens pharmacy 4 Stars Excellent customer service here plus drive thru for pick up Prescription Pharmacist very helpful discussing your prescription and directions Easy prescription refill, an automated message calls you and directed to press menu ,your refill is ordered,tells you when refill is ready I use the drive thru always and this is very convenient and fast Walgreens has a selection of items you would find here Holiday items Household Baby products Medical product Makeup products Beverage Milk Orange Juice Cookies Reading Glasses Cold Medicine Allergy Pill products dispenser Automotive One day I needed duct tape I didn't want to go all the way out to the Auto store so I went to Walgreens and to my surprise they had Automotive section read more

Every time I come here for my prescription or for my kids I always have a pleasant experience. Fast and great service. Love it when I call and my phone number links to all of our prescription to make it easier for me since I have two kids. Meds are always ready when I am told. read more

These people never answer the phone! They will put you on hold forever and not even answer! So frustrating and rude! I won't be returning because it's absolutely ridiculous. read more

The pharmacy sucks! I mean SUCKS! Wait time is horrible and the techs just seem to hate their jobs. I've run across a few really nice and helpful pharmacy techs but the majority, nope! The store is fine, the customer service is usually really good and I love all the random little things I find on clearance or sale. But I love all Walgreens for that reason! read more

There pharmacy is just down right horrible! Slow and incompetent is the only words to use to describe this place! They take forever and after waiting in the drive thru line for 15 minutes I'm told to drive back around and wait in line for it to be ready! Really is this how you treat customers! Definitely switching and wouldn't recommend anyone come here! read more

The Pharmacy staff has the WORST customer service ever! They also have no back up for when their "system is down" and cannot fill prescriptions for sick customers and don't know how to appropriately handle this situation. The "system is down" is really an unacceptable answer. When their system was down and couldn't fill my prescription, not once did someone apologize or acknowledge how inconvenient it is for someone who is sick (ME) to have to come back at some unknown time to pick up something that is intended to make me well. The Pharmacy Manager and Assistant Manager just didn't know how to do the right thing and manage an upset customer by simply apologizing and just filling the prescription and getting me out of there! All they could do was talk at me, over me and over each other or in the assistant manager's case - not even know how to deal with an irate customer. Also, I was paying for my prescriptions in cash. When I asked what one of the medications was going to cost it was $21.99. When I went to CVS (March Lane), where I eventually got my prescriptions filled, the same medication was $18.09. Not only does Walgreen's have incompetent staff, they also have hirer prices. Let's see if I actually get a call from a headquarters manager within 24 hours. read more

I went to the dentist And had a tooth removed. I went to Walgreens to fill my prescription for pain medication. They told me my dentist didn't have the right Licensing to fill the medication. I argued with them over and over again. I had to have my dentist call. Then the manager called me and told me some BS story story about how it was my insurance that denied it. They ended up filling it but way to go Walgreens.. Next time take a minute to double check what you're trying to find out. And then to call me and say it was my insurance lol what a joke. That manager should be demoted. read more

Stopped by here today and WTF!!!! When there's a line of people waiting to check out, why is there only one person at the register?? I mean DAMN!!! C'mon people, I know this is no Lucky's or safeway, but sheesh....don't you people work??? So, I drop my stuff and left! I just credit them for being open! read more

I haven't encounter anything bad here. It's always in and out within minutes. Compared to other Walgreens in Stockton, this place is the nicest (yes, it's because it's new), the workers here are friendly too. Although I wished they smile more often. =} read more

Walgreens - Drugstores Near Me - Stockton, California

This is the WORST pharmacy i have ever been to. i am a long time Walgreens customer, i use them whenever i need perscriptions filled as all walgreens pharmacy customers are keep in a system which is used for all walgreens. This i find very helpful. i am recuperating from surgery in Stockton, at my folks' house. While here i needed several prescriptions filled, some from my surgery and another, that i take regularly, my Birth Control. When i go to pick up said birth control, i am informed that it had been discontinued. OK fine. I call my Doctors office, (Who is quite diligent, i might add) and request a new prescription, which my Doctor sends over. i call the pharmacy back to let them know that a Script is on its way, and to let me know when it is filled as i am not well and have a hard time getting out of bed. I never hear from the pharmacy, what they do is find the last packet of my discontinued BC, and send me that. i ask the pharmacy if they had received my new script, and a very grumpy unhelpful lady says "we have nothing, there are 8 people working here." Not sure what she's trying to tell me by that. So i call my Doc's office AGAIN, and they nicely resend the script. AGAIN i hear nothing from the Pharmacy. I call for a 3rd time, and finally someone attempts to explain whats going on. Here is what i got: "your script cannot be filled because it has been discontinued. Your Doctor sent a note saying fill an equivalent type of BC, which is not considered a script. So we can't help you." its like pulling teeth with these people. I am SEVERELY DISAPPOINTED with the service in this pharmacy. It took a whole week to get answers, and now, its Saturday, and my Doc's office is closed. so i am stuck, between a rock and a hard place until Monday morning. Needless to say, i am not sending my script there. i'd rather drive to the other side of Stockton, or back home to Oakland to get my stuff done right. so, long story short, here is the key point; don't go to this particular pharmacy, the rest of the store could be just fine, but avoid the pharmacy counter like the plague of Black Death. read more

Sunday they go to lunch from 1:30pm to 2:00pm. It's 2:05pm and they're not back yet. They come back & opens up, but tells me drive thru is close because they're short staffed and for me to go inside for my prescription. They should've had the sign up saying drive thru is closed. read more

Walgreens - Drugstores Near Me - Stockton, California

Love coming here to get photos done. We normally get pictures printed during the late evening time. Josh is always the one that seems to be there. He's very helpful. read more

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I really like the cashier Josh, he is so happy and sweet. This location just runs out of items really fast for things that are on sale. Just get there as early as you can to get in on the deal. Parking lot kind of sucks. Not their fault, just be careful driving around here. read more

I get all my vaccines here and everyone is very helpful, i never have any problems, it's a little out of my way but customer service means alot to me. Thank you! read more

that white man on the register makes me and other customers uncomfortable . the security guard also makes me and my sisters feel a little uneasy as he just looks at us up and down everytime we walk in. read more

Dropped my prescription off 10am. Went back at 2 and i was told its not ready. I called in the next day to check on the status and they end up finding out that its over the counter meds and my insurance doesnt cover. Workers there are slow even their updates from a text. I never receiver a call or text. Would never come here again. read more

Worst pharmacy ever. These people need to be investigated. They half fill prescriptions and have you drive to lower Sac only to be sent back it's so annoying. What if it was picking up emergency heart meds? Or anything needed right away? They are idiots. The manager is ineffective which is scary. There is nobody competent overseeing things. I'm moving all my meds from all Walgreens I don't have time. They are idiots on west lane read more

This is the worst Worst Walgreens Pharmacy the are absolutely the slowest unknowledgable & rude I really hate that this is the closest Walgreens to my home the only reason they got a star is because it's closest to my house read more

The pharmacy wait is horrible. In the drive thru and at the counter. I was just sitting in the drive at the window for 20 mins without a hello, hi, please wait a second, nothing. Had to leave cause I couldn't sit and wait any longer (this doesn't include the additional 20 min wait I waited for the car in front of me) . The few times I've gone to the counter I've had to wait well over 30 mins also. And these times are to just pick up refill prescription that I've sent already through their online system. They need to get it together. read more

The store itself is fine but the pharmacy area is the worst. I was in line for the pharmacy pick up and drop off, but went to the consultation window after waiting in line. This area has no time management skills nor do they seem to care for customer service. When I was finally helped, the person at the window told me to get back in line, after waiting for a while. I would recommend going anywhere else for prescription refills and vaccines. I would have gone somewhere else had I known or didn't need to get the vaccine by a deadline. read more

The bathroom had cockroaches and ZERO toilet paper, the bathroom had not been cleaned in a very long time, and it resembles a 3rd world health hazard. read more

Nice walgreens! Clean, well organized and accepts Apple Pay. Some of the cashiers are also bilingual and speak Spanish. However, didn't appreciate a drunk homeless man right outside. They should try to stay on top of those things a little more to make sure customers aren't scared away. read more

i called them because they forgot to give me my moms blood pressure medicine. The girl i spoke to was rude about it n said it was included so when i told her i dont see it she told me to check my moms medicine cabinet. I told her i pickd it up five minutes ago!!??... Worst of all was that girl and her co workers were laughing in the background..i her told my mom can die without her meds she giggled and told me "well shes gonna have to wait till next month"..."becuase Medicare is not going to cover it"....Who the hell does this 6 month community college graduate low life piece of shit think she is? PURGE read more