You shouldn't lock up every item as though your regular customers are thieves AND also not provide…read moreenough staff to attend to buyers when the customer service button is pushed. It can't be both, CVS. If I run in for a quick drink/ personal item/ etc, I shouldn't be waiting aimlessly in aisles for 5-10 while my requests are ignored.

this location is great plenty of parking , convenient…read morelocation , fast service -I'm always in and out . they always fill my Prescriptions on time - without any issues or delays . Walgreens on the other hand .. ALWAYS an issue :) thanks for being awesome cvs

So the overall service that I get at the CVS on State Street it's always been consistently good…read more but I want to give a big shout out to Marilyn, she has been there for over 35 years and she has provided such a high level of service the entire time and she deserves to be recognized for all of the hard work that she has put in all of these years

The staff they have there goes above and beyond for their customers. They even helped me find deals…read moreI wasn't even aware of.

I don't normally shop at Walgreens, but DCF gave me gift cards to buy supplies for a baby placed in…read moremy care. I stopped in this morning, and their hours, which are totally different from what is listed on their website, are from 9 to 6. Are you kidding? What drugstore is open from 9 to 6? I went across the street to CVS, it open as 7 a.m., bought what I needed, and passed the gift cards to a homeless person on the corner. I am calling corporate today to report that they are totally lying about their hours of operation, and will NEVER shop at another Walgreens again.

I ordered my refill online said it would be ready at a specific time. I come several hours later…read moreand they say it isn't ready and to call next time I refill so I call this time, go to pick it up several hours after the time it was supposed to be ready and AGAIN, they don't have it ready and I have to wait 30 minutes after I waited 30 minutes in line already. What Is the point of having auto refill and a specified pickup time if your not going to have it ready?

This CVS is really clean and well organized. I came here to pick up my son's two prescriptions and…read morethe entire store was well organized as well as the staff were pleasant and assisted if needed. The pharmacy area was really crowded. I waited for my son's prescription. They said the prescriptions would ready within 20 minutes and the wait time was accurate. I also picked up a few other items from here as well. I really like this location and will visit again if I'm in the area.

CVS IS CARRYING salon only hair care products. IN ORDER TO BE ABLE TO SELL THESE PRODUCTS THEY MUST…read moreHAVE A SALON DOING BUSINESS ON THE PROPERTY WITH A LICENSE .THEY DO NOT HAVE THAT LICENSE and therefore they must have a sign stating that the products they are unlawfully carrying could belop counterfeit and they can not g uarantee the same results of the product.The products are most likely returns from salons for one reason or another and old.cvs needs to stay in it's own lane and stop this illegal activity. D M Clemons

The lead pharmacist likes to treat patients like they're drug addicts when a doctor prescribes…read morenecessary pain meds. If you can avoid it, don't use this place to fill your prescriptions.

I just had to write this as soon as I got home. Melinda the pharmacist went out of her way to try…read moreto help me with my new heart prescriptions. I was confused about what my insurance would cover and what would be the best option for me. She also helped with one of my other medications as to refilling it at a different strength, who to call, and so on. She was very patient and helpful!

This place is OK. Like the last Cherry Freeze Prime was smushed in the fridge, but the BodyArmor is…read morevery good. I decided to get butter but they only had 1 section of it. Jolly Ranchers cheaper at other stores so don't get it there. Cashier told us wrong price but the cash register machine said the actual one. To be a honest, The cashier was pretty lazy too. But the place was very clean.

staff accuses kids or stealing when they have done nothing wrong. I watched teo kids get screamed…read moreat when they were confronted and asked to leave over nothing the employe even patted their pockets it's unbelievable and so rude. Dont recommend this store.

Manners. Nobody wears a name tag. Rude and disrespectful cashier. Manager does nothing. Nobody…read morewears a name tag. Writing corporate about the issue. It is virtually impossible to contact anyone at the corporate office to make a complaint.

The worst pharmacy ever! Every time I go to pick up my monthly prescription it's never there !…read moreEither it's back ordered out for delivery or not in stock smh ! I'm always leaving without my medicine! Plus the have a nerve to take lunch break from 12:30-1pm so the pharmacy is closed ! Like seriously can't get staff to switch out ??

I was told twice that they had my prescription in stock, after which I had spent hours trying to…read morefind, only to find out when I called back and spoke with a different pharmacist the next day that they actually didn't have it at all. The pharmacy member had a different prescription in stock which was the wrong prescription. At no point did they call me back to tell me this. They handled everything terribly. The initial pharmacy member was rude and clearly stressed to the point she couldn't handle her job. Would avoid this pharmacy!

On hold for over an hour when 1:30 (their lunch time) hit and the call disconnected. Waited for…read moretheir lunch to end, and called back. On hold for 22 minutes when someone answered. I explained why I was calling and they said "we don't have time for this" and hung up on me. Ridiculous. Update: on hold for another 37 minutes when someone picked up, said "haven't you figured out we are not taking calls?" And hung up on me.

On Wednesday, October 9, 2025, I went into CVS on Riverdale Street West Springfield Mass to pick up…read moremy prescriptions. I waited around 15 minutes in line before it was my turn to pick up my medication. Then when it was my turn I waited almost a half hour because they couldn't find my prescriptions. They said they misplaced them!!! I was quite upset because in their profession, misplacing medication is a big no no. So I left with no prescriptions. The medication was very important! It has to do with my depression, anxiety and insomnia!! So here I am this morning with no medication for my depression and anxiety. I would like to see this not happen again. I got no phone call to let me know if they found them or not!!

The CVS Pharmacy on Riverdale has been consistently awful to deal with. Every time I have a…read moreprescription sent there, whether for myself or my two year old son, something goes wrong. They never communicate when there's an issue with insurance, the provider, or if a medication is out of stock. They don't call, they don't follow up with doctors' offices, and they absolutely do not call patients, even though they claim they do. I've had to go in person multiple times just to get updates, only to be given a different excuse each time. The latest example: my OB-GYN sent in a prenatal prescription back in October. It sat unfilled for weeks. I went in several times, and no one could give me a clear answer. Then, mysteriously, as soon as the pharmacist finally called the doctor today, it went through instantly. When the pharmacist called to ask if I still wanted it, she couldn't hang up on me fast enough once I said yes and asked why it took weeks to resolve something so simple. This location is disorganized, uncommunicative, and unreliable. If you value your time or your health, I strongly suggest using a different pharmacy.