My low rating for Walgreens overall is their continued DILUTION of the effective chemicals in our prescriptions by opting for cheaper and cheaper manufacturers!!! Prescriptions i take for asthma etc for years, are now SO ineffective i just suddenly QUIT and transferred everything to the good pharmacy at U of Mn campus (3). I like Fulton Street Main building lobby pharmacy also open saturdays 9-1 pm. M-F open till 7 pm. Staff here in the pharmacy have always been professional gracious fast. But the corporation makes the big decisions. Good bye Walgreens after NINETEEN years for the entire family!!! read more

Shame. Walgreens should be ashamed and this particular location and everyone in it should be ashamed. The entire place is awful, but the pharmacy? USELESS. They close in the middle of the afternoon (at 5PM) which means you're not getting your medicine unless you ruin your whole daily schedule. The pharmacy workers are awful and whoever owns this location is an avoidant coward. I tried to send a prescription there and Walgreens had me on hold for over an hour. I showed up, and they couldn't fill it "today" because THEY CLOSE BEFORE YOUR GRANDPA TAKES HIS AFTERNOON NAP. I let them push me off a day, deciding I'd ruin my Saturday to go back there. BAD IDEA. They were closed when I went back. Impromptu closing out of nowhere? That's the norm In America's cities now. Dead eyed staff unwilling to work or answer the phone? Par for the course in this post Covid nightmare. I then suffered a medical emergency because Walgreens is a lackadaisical, worthless, cowardly, half ass, poorly run collection of SHACKS that make the average 4th grader's tree house look like a major shopping mall. An 8 year old with only lemonade stand experience could manage Walgreens better. At least they'd prosecute thieves. All Walgreens are terrible, but this one is horrific. NO MEDICINE FOR ME. Honestly it's beyond my comprehension how Walgreens hasn't had a class action lawsuit filed against them. The twin cities are a corrupt cesspool that shouldn't even exist, and this Walgreens is a blemish upon the already hideous face of this metropolitan hell. Walgreens must be dismantled and replaced. read more

WORST pharmacy ever. The lines are always so long with only one employee working the desk. No sense of urgency or helpfulness whatsoever by whosever is working. Every single time my prescription gets sent to that location by my doctor I hear nothing for days and am forced to call and see if they've received and/or filled and I'm lucky if they even pick up the phone. DO NOT GO HERE. read more

I'm joining the many bad reviews to say I'm also leaving Walgreens after it being my go to for years. They didn't auto refill my important daily medication, I had to go in four times in two weeks, first time it wasn't ready and I didn't have time to wait, second time they were closed because there was no pharmacist. Third time they didn't have enough so I only got a partial then fourth time they were closed for two days because of no pharmacist and I ran out and had to go without it because they had it ready (though hadn't told me it was ready) at their closed pharmacy so no other Walgreens could fill it for me. Thanks for single handed oh making me miserable. I will not go back. read more

There is a consistency with the reviews of this particular Walgreens for a reason. The worse of it is the pharmacy. Everything for excessively long telephone hold times and getting hung up on, to waiting weeks for a prescription to be filled for numerous reasons, including not having items in stock. Items where there wasn't a shortage. Same complaints, different year. read more

Dear Walgreens, I'm breaking up with you. I have finally found a more caring pharmacy that treats me AND THEIR EMPLOYEES right. We've stayed together far too long and I can't take it anymore. You're let yourself go and your customers down. Your store's are too florescent and dingy under the surface. Corners of the floor are showing years of grime and tiles pulled up, shelves are beaten and worn. You've shut down most of the 24 hour stores and offer no after hours help. But the main reason is how terribly you treat your employees. I am wracked with empathy and guilt when I get my meds and I'm over it. You've monopolized the industry for far too long. This is good bye and I hope I never have to depend on you again! read more

I've been going to this Walgreen's location since 2000. I just switched to the Walgreens on Randolph. This one seems to always be out of my prescriptions and it takes them a couple of weeks to get them again. If the Randolph Walgreens is out of my prescriptions they get them within three days. Why is there such a big discrepancy? They also sent me somebody else's prescriptions before. When I called them, they asked me to drive the meds to the store. I get my own meds delivered. Why would I go to the store to drop off meds that they incorrectly delivered? Why wouldn't they come get them, especially considering the HIPAA implications? I drove the meds to the management office of the intended recipient's apartment building. At least I know that she got them that way. I don't know what happened but this location has really changed for the worse in the past few years. read more

If I could give this place a negative number of stars I would. Waiting for 2 weeks for a routine medication to be filled is not acceptable. I have received email and text notifications that other prescriptions are filled only to get to the store and find out that they have not been filled. The staff are obviously either overwhelmed or poorly trained or both. The store itself is junky and dirty. I'm trying to get my prescriptions changed to a different company because I believe this is a reflection of Walgreens overall service standards and not this particular store. read more

1.with new staff in the pharmacy yes it's slow 2. Yes the line is long But considering the store itself is small than most Walgreens I can see. Store itself Being previous employee I can say this there was literally lack of management interaction and the shift leads were put out there to play as manager. They hire folks who were lazy and only wanted to cashier part . With new manager and assistant manager I know that they will turn that place around hands down. Only problem they have Jamie beauty consultant loves to talk about people in ways that is unacceptable and unprofessional but shout out to the assistant manager keep up the excellent work girl. read more

If I could give zero stars, I would. I have tried to remain loyal to this pharmacy as it's walkable in my neighborhood. Today I went in to pick up a FILLED prescriptions for A med that I desperately need - as in I'm in active, dangerous withdrawal symptoms due to this pharmacy messing up my new insurance 3 days in a row. I go in today with the info I was "missing" yesterday only to be told THE PHARMACIST WAS TOO BUSY TO HELP ME. I started crying, said it's a medical emergency and Im willing to wait as long as needed and got the response "come back and try again tomorrow" CVS just gained a new customer. read more

Poor overall pharmacy response time. I was on hold for 1-1/2 hours yesterday, finally hung up. They rarely answer their phones.

Just not the number one Walgreens in eyes rude workers, attitudes, pharmacy is extremely slow . They should close it permanently

Slowest pharmacy on the planet. I've been waiting for my prescription to be filled for FOUR days. I called this morning and waited for over 30 minutes on the phone for anyone in the pharmacy to answer. Nobody did. I went in and asked to please fill my prescription because I've been out of it for two days and the person said, "oh. I don't know what happened. Sit down and we will have it ready for you in 20 minutes." (No apology, no please.) That was 25 minutes ago. This place is the worst. I'm never sending my prescriptions here again. read more

I've been going to this store for years, since it is the most convenient pharmacy to me. The service at this pharmacy has gone straight downhill over the past few months. It's mysterious. Unfortunately I'm a captive audience because of my insurance. They need to fire whomever is in charge of the pharmacy now and start over. It's like pulling teeth now just to get a prescription. read more

I have been trying to speak with a pharmacist at this location for nearly a week. I have logged a number of hours "on hold" being told there are "more than 3 callers ahead of me." Today I finally got to be the next caller and the phone rang over 50 times and then disconnected WITHOUT ever being answered. I have called and asked for other departments...Photo, Make Up... to no avail. This store simply does NOT take telephone calls. There are other nearby pharmacies that are far more interested in helping their customers.....RUN, do not walk!! This store does NOT offer any customer service at all. read more

Lucas is the absolute worst pharmacist I have ever encountered at a Walgreens. While inline we all witnessed him yell at a woman. He wouldn't help any of us inline he just decided to answer phone calls after phone calls after phone calls. When it was my turn he took my coupon from me and told me to read the numbers to him.. I thought it was a joke as he didn't hand me the coupon back to read. I asked for it back, read out loud what he wanted me to read then said I was wrong? The worst customer service I've ever seen. read more

This place is super slow, they work like there's no rush and nobody knows what's going on. There always 1-2 hours behind what the website says your prescription will be ready. Currently 7 people waiting to get there prescriptions. read more

Was desperately waiting for a medication and they never finished processing. It said "insurance issue" because they didn't run the card that they specifically asked me to upload. Instead, they just left me suffering for an extra day before I dragged myself in to the store where the issue was immediately "fixed" but they still hadn't bothered to try them. Where is your sense of urgency Walgreens? Why did you leave me waiting without my meds for no reason? Do you have no sense of responsibility to your patients? read more

If you want to be on hold for 50 minutes when no one is on hold ahead of you, then I recommend this pharmacy. Ffs. Poor delegation of duties and perpetual "in progress" status on app requested refills. They often force you to be a day or two behind on meds because they clearly don't care. I hope they are among the 900 stores being closed. read more

This place doesn't even deserve 1 star, it's the absolute worst pharmacy I have ever used. Almost 2 weeks to refill a prescription, impossible to get ahold of anyone, and once you finally get the refill, the completely forget to have it shipped. The people absolutely do not know what they are doing, nor do they care. read more

I had one of the worst pharmacy experiences I've ever had. Waited 2 hours, poor communication, LONG lines, more waiting, then more waiting! :( read more

Who knew I needed to check yelp before going to this pharmacy. As many others have stated, they are a nightmare not only in worker incompetence but also the pharmacist herself is deceitful. Took 2 hours of waiting to find out they filled my prescription incorrectly and were expecting me to somehow fix it, and then wait another few hours. It wasn't that hard a prescription to fill, I could see the product 2 feet from the counter. I will never go here again and I recommend you stay clear. I don't know if it's all Walgreen's or just this horrible place. read more

They actually filled the wrong prescription and gave it to me stating it was what I requested. Seriously.

Worst walgreens I've been to by far. Got here 45 min ago to fill my son's medication and was told 20 min. Now 45 minutes later I'm still waiting . They don't seem to be filling in order there's 5 other people waiting . Four of which have been here since a few minutes after I have . Then to top it all off someone is back there coughing and it doesn't sound like they are covering their mouth. I will NOT BE BACK. read more

My fiance and I went to this store to pick up his prescription. When we arrived in the store, my fiance grabbed a grocery item and an over-the-counter medication to purchase at the pharmacy counter where he planned to pick up his prescription. When we arrived at the pharmacy, a pharmacy tech named Leah was standing behind the counter. There were no other customers in the pharmacy at this time. My fiance patiently waited for Leah to acknowledge him before he approached the counter. Leah stated in an annoyed tone, "What do you need?" I was immediately taken aback by her tone, but I didn't say anything at that time. My fiance put his grocery item and over-the-counter prescription on the counter and proceeded to tell Leah his name so that he could purchase his prescription. At that time, Leah moved over to a different register and a different tech, an Asian woman, stepped up to the counter to assist another customer with their order. This other customer, a white male, was carrying a pack of toilet paper when he approached the pharmacy counter. The Asian technician helped the other customer with his purchase without any issues and was very pleasant. Meanwhile, Leah rang up my fiance's prescription. These transactions were taking place side-by-side. For some reason, Leah failed to ring up my fiance's grocery item and his over-the-counter medication even though the items were on the counter. When my fiance stepped away from the pharmacy counter, he wasn't sure whether he had paid for the items or not. We were still in the pharmacy area when he checked the receipt and it showed that Leah had not rung up the other items. He went back to the counter, Leah confirmed she had not rung up the other items and told my fiance in a hostile tone, "We're closed." Leah outright refused to help my fiance check out. This occurred right as the white male customer walked away from the pharmacy counter after having purchased his prescription and toilet roll without any issues. I protested and demanded to know why that customer was able to check out at the pharmacy, but we, an African-American couple, were now being told that we had to check out in the front of the store. Leah did not respond and we completed our transaction at the front register. I am deeply disappointed by this interaction with Leah. In this political climate, it is imperative that customers of all colors and races feel welcome at the retail locations where they shop. Leah's conduct was unacceptable. I strongly believe that this encounter was racially motivated due to the disparate treatment we received in comparison to the service provided to the white customer being helped at the same time as us. Walgreens must take action to address this unacceptable and racist conduct. read more

This place is always lacking in products and service. If you have a prescription, plan to stand in line for 30 minutes. They just remodeled to have 3 registers at Pharmacy, but only one person at register and invariably, either the person doesn't know what they are doing or have no sense of urgency. Take your script elsewhere. The place is always dirty. read more

Terrible customer service from the pharmacy services. An Rx was sent on Friday. Walgreens notified me they were "out of stock" of that RX. No projected restock date, no offer to reach out to other stores or suggestion to find another pharmacy to get it filled. Then, RADIO SILENCE. It's Wednesday now- I did an online chat with Walgreen's pharmacy tech and she told me another Saint Paul location has it in stock And I could call them to ask them if they would fill the prescription. Of course I asked her to do that for me and she said I can't do that because the prescription is on hold because it's delayed. I told her that's really terrible customer service to further burden me when they are who have entirely dropped the ball and screwed up. I'll be switching my prescription services somewhere other than Walgreens from here forward. So long, Walgreens. Hello, independent local pharmacy!! read more

In general this store is great and the pharmacy has been helpful. Over the years and most recently, i consistently get poor customer service from the pharmacists, and the manager of the pharmacy. I understand they are busy, but I get incorrect pick up dates consistently from the pharmacy staff, like they are not reading the doctors instructions on the prescription, and then a response that feels like a brick wall. Last night i was told i could pick up a prescription last night or this morning. i called to check this morning and was told i couldn't pick it up until the 5th of July. No apology or recognition from the pharmacist, so i asked to speak to a manager. the manager, Divad i believe was his name, listened and said he would pass that information along to his manager. I teach customer service skills nationwide to various organizations and i can tell you these pharmacists have a long way to go, with the exception of Jess, who used to work there. Now I will wait for the medication, (this is a health issue and i am about to travel) and I expect there will be no response from anyone after my conversation this morning. again, this has happened repeatedly over the last several years. Get it together. We are customers that can go somewhere else if that matters to you at all. read more

This is the closest drugstore to my home so it gets most of my drugstore-oriented business. I have to disagree with Matt's review below, in that this location boasts a large off street parking lot (much easier to navigate than the oddness at CVS up the street). Too, I'd hardly call the clientele "sketchy." You want sketchy, hit the CVS at Snelling and University late one evening. This store sells a little bit of everything, so it's handy. Prices on generic OTC meds are quite good. You're better off buying your milk and groceries at the supermarket, but in a pinch the basics are here. Another plus: the cashier lines at this location move quickly unlike others nearby (ahem, Walgreens at Randolph and Snelling). I'm knocking off a star because they have been out of the last two prescription meds I needed. read more

i call, they get me drugs. what a great relationship! (i miss the walgreen experience in chicago of picking up your drugs AND your booze even if it was a sunday.) read more

The pharmacist working today was very rude. Th employe working behind the counter with him seemed confused. Customer service is important even though you are busy. I'll be switching pharmacies! read more

Really not a fan. Go down the street on Grand to CVS. Much better parking there and not as sketchy clientele.

Have been there few times and can never find any associate to help me when I need it. So if you know what you want and know where it is, it's an OK place for you. Their photo department is the worst with poorest quality of photo development ever, their idea of good quality prints is "blurry". read more

Passport photo rejected. Spent an outrageous $15.00 to have a passport photo taken and printed only to have it rejected by the US State Dept. Do not trust Walgreens with your passport photo. read more