Staff needs more help. I have been waiting for my prescription for over 3 days - so I went in today to see the status. The staff was ambivalent and kept saying - it will just take longer .... I am having my prescriptions transferred. read more

Eddie (pharmacy tech) was amazing, and caught the mix-up in the system that the tech's at the Fair Oaks Blvd location couldn't figure out...saving the day (and my daughter from running out of her prescriptions)! read more

This is the worst pharmacy you could possibly go to. I suggest avoiding at ALL COST. Slow as molasses, will make even filling the most simple prescription a nightmare and absolutely no effort made to assist costumers. They are very rude and unhelpful overall. You will wait at least 30 minutes for your prescription, nothing is ever ready. Trust me, save yourself and use a different pharmacy. read more

This store and pharmacy is always understaffed. The lines are long. The poor pharmacy employees are working as fast as they can and can't keep up with demand. I am transferring my prescription somewhere else. read more

Yesterday I stopped by Walgreens to get my wifes prescription. I admit I was upset, because I had to wait in the drive thru 20 minutes. This was from the point I got to the window to the time I ended up leaving. I had called the automatic system and the prescriptions were ready. WAITING 20 minutes in the drive thru was taking a toll on my patience. The cashier said she had to get a pharmacy tech to check me out. NHU was the person who asked if I needed to be counseled on the prescriptions I said 1 word NOOOO!! What did she do she threw the prescriptions and my credit card at the drive thru window. Normally I would have just let it go, however that was very rude of her, if she can't handle an angry customer who tells her NOOOO! She has no business being in customer service. Most challenging customer service scenarios can be handled without drama or scripts. A simple sorry for the wait we are short staff would have been sufficient. However my impression of Walgreens have now been tarnished. I for one will never consider leaving Rite Aid for Walgreen or set foot in a Walgreens again. Good riddance, I will try to get my wife to change her prescriptions over to rite aid I have attached a GPS coordinate with the time I was waiting at the drive thru read more

Walgreens - Waited 20 minutes at the window for assistance RUDE employee NHU threw the prescriptions and credit card at the window - Drugstores Near Me - Sacramento, California

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I've been coming here for years, but the service at the pharmacy has gotten so bad the convenience of the location isn't even worth it anymore. Today, I waited for over 20 minutes (no one was in front of me) and when I was finally helped, I was told I had 4 prescriptions ready for pickup and she would "go get them". I gave her my credit card & ID. 20 more minutes later no one had come back with my prescriptions, credit card, or ID. At this point I was already late for a meeting and would've left had they not still had my credit card & ID. After about 10 more minutes, someone else came and told me they couldn't give me one of my prescriptions (and they hadn't gotten my others either). The pharmacist was actually somewhat rude, and I had to have my doctor call for the third time to ask them to fill my prescription. Even my doctor couldn't believe it. By now, I was so frustrated I just asked for my credit card & ID back so I could leave to get to work... after almost an hour of waiting, I left with no prescriptions. Save yourself the frustration and just go to a different pharmacy. read more

They don't know if they ar coming or going. Don't waste your time and energy at this place. I just moved all my families prescriptions to a non Walgreens pharmacy. read more

This has to be the WORSE pharmacy in Sacramento. No one picks you the phone, always out of medication, always short staffed. Don't go here unless you want to pull your hair out and be stressed about getting your medication. read more

Began by having my daughter go to Walgreens. They wouldn't release my medicine saying I had another very similar pain reliever. I called and held for 20 min- they hung up on me. Called back and held another 36 min. While I held my husband drove over to get it figured out. Receptionist came on the line and could not figure out regular insurance vs workman's comp. She was rude, didn't think very clearly, and didn't communicate well. She told me she was hanging up because she had to go back to work. I told her I WAS her business. I then had doctor's office call. They said they held for over 20 and were hung up on too. Called back and it took another 15 min to finally speak with the pharmacist. They never did get it run through my insurance however the druggist stated he gave my husband a "discount". Should not have been necessary if it was billed correctly. This is not the first time for this pharmacy. They need to hire more staff or track when their busiest days are to make sure they're covered. The whole situation was ridiculous and all the while I was in excruciating pain. read more

I just want Walgreens to Know that the Computer system Is telling people that the pharmacy is closed and it 6 pm I think the pharmacy is open until 10 pm! read more

Shoutout to Kristy from their pharmacy! I originally had my antibiotics ordered to CVS and had been calling around to find a CVS that had my meds available until I was referred to Walgreens pharmacies. I have called countless pharmacies and was getting increasingly anxious, because I knew how important it was to take my ATBs ASAP, but seems like none of the pharmacies I called really cared and immediately said no and I felt like a ball being bounced from one pharmacy to another. Thank you for helping me out and initiating actual care/service, Kristy. Turns out those pharmacies who said they didn't have my ATB actually had them all of a sudden lol. But this is about Kristy and how helpful she's been to getting me my medication as timely as possible. You are an asset. You literally saved me as taking those antibiotics asap was crucial (my symptoms were getting worse) and you saved a lot of people behind you, too. read more

Chronically understaffed in RX department. Booster appointment running very late. Recently prescriptions are not ready when they say. Feel sorry for front line staff. Poorly managed operation read more

one star is too many. one finger is just right. what used to be a great pharmacy has become absolutely horrible. I don't think they could try to be worse. same day or next day px fills are taking several days or even a week. calling the pharmacy is futile. if you go in, stand in line for 29 or 30 minutes, and they'll tell you they can have it filled in 2 hours, so come back. ABSOLUTE GARBAGE. if they can fill it in 2 hours, why can't they fill it in 1 or 2 days. wits end. time for a change. read more

If only I could give this store zero stars for its pharmacy "service." Constantly understaffed, always a long wait, including today when we showed up for our COVID shots that were booked online. Waited in line patiently, finally got to the window and was told they had no vaccines. But you took our appointment? "We can't control what's online." That's it. No apology for wasting our afternoon, no sign warning customers that they don't have the vaccine they are offering. Nada. The absolute worst. read more

To start with, I never have the time or energy to leave reviews because some people truly have bad days and things happen. We're human. However this incident left rather such a distasteful feeling in my mouth that I can't help but just ensure that this woman's/worker's lack of being a compassionate human be called out. Just came in two minutes ago with my partner to get an item that's limited to one per person. We asked the worker kindly "Can we get a **** please?" And she goes to grab it. She reminds us it's a one limit rule so I reply with "Oh okay then we will do one each". She rudely questions and restates "One each.?" Like yeah that's the fu***** rules lady amongst all Walgreens in the city. She also says "Well I will be here all night so only one because ILL KNOW" basically implying if we try again later she'll know. First of all- what makes you THINK we will try again? Is it because I'm young? Wearing a black jacket? Or may I even take it as far as, is it because I am a person of color? I decided to proceed with calling her statement out by saying, "Yeah it's one per like how you said earlier". She's couldnt even back herself up and said "Well yes sometimes one per group." Almost as if she could dumb me out and try to only sell us one despite us being able to buy one per person like every other customer who walks in for these items. Matter of fact we had a friend who came in earlier in the day and bought two for himself in which we also mentioned this and she responds with "Well some workers do but I don't". Listen woman who needs to stop being so rude and discriminatory, do you own this Walgreens? Do you make the rules? I then go own to question her "rules" and say that it seems like you only planned on selling one to us in the first place, despite the rules literally being one per person. She tries to sweeten her appearance up with "Well I'll let you guys do one per person". At this point I don't wanna deal with her because more customers were in line but I'll have you know, your discrimination and rudeness were extremely present tonight. THIS TOOK PLACE ON 07/19 at late 8 PM INCASE THE *****MANAGER or LOCATION OWNER**** WOULD LOVE TO TAKE A CUSTOMER'S INTERACTION WITH A WORKER INTO CONSIDERATION, AND REEVALUATE THAT RUDE THING'S POSITION. Thank you. read more

While I get there are staffing issues everywhere - however, giving away ones prescriptions to total stranger, who was then allowed to bill our credit card, is UNACCEPTABLE! They can look at film inside the store, but not the drive up window. So because they couldn't see it wasn't me, the were pretty insistent that I must just have forgotten or was hiding the meds and lying or another family member must have it. All not the case. The best part is his reasoning for being sure I was the mistaken one was their top tier security methods of asking for birthday and address. At which point I told him that does not happen all the time, that the Walgreens employee will look at the address and then ask if I am still at this address...all you have to say is yes. They also only ask one thing, address or bday. Anyway neighbors, beware! read more

Wish I could choose no stars... sorry we are out of your medication and sorry we don't know when we will have more.. no we can't help you fill it somewhere else because your dr sent it e prescription... always rude always ridiculous excuses.. read more

It's Black Friday and we needed to get passport photo's. Yes, we really needed to go on Black Friday. We spent time searching around for a location close by and this Walgreens fit the bill. Just a few minutes from my son's house, we arrived and were promptly served at the photo counter. While we waited a few minutes for the photo's to be processed, we bought 4 cases of 7-up for $2.50 each and the big bag of m&m's with peanuts for $1 each. When we went back for the photo's, the clerk told us that we could get the Johnson's Baby Wash for free and she checked her coupon book for us. Five Star Service all the way! read more

As she pulls into the lot and see's the amazingly CLEAN CLEAN CLEAN exterior and surroundings.... The sky opens up, the sun shines and in the distance.... the angels sing.......... Yep that was me yesterday afternoon after work as I realized that to date this is "THE ONE" for me.... Although I'd been here before I've also been scouting out Walgreens closer to my pad and after having done so; to date this one here is the shit.... UPDATE!!!: This is NOT a 24 hr pharmacy like I originally believed.. Rats.... WHAT????? GARBAGE CANS?? Yep! Finally!!! Garbage cans outside of this store were actually...... wait for it...... wait for it...... CLEAN! with the garbage on the INSIDE of them where its supposed to be not everywhere else BUT inside of them unlike the 90 + % other Walgreens locations I've visited.... AND as an added bonus: NO people that are either playing with what's inside of the garbage cans or look like they themselves should be inside of said garbage cans. These two points right here damn near bring tears to my eyes... no joke .. it actually does affect me like that in a world of dirty outside locations that seem to be a constant.... Until that is you find one like this location.... Their cleanliness of the interior and exterior of the store trump the 24 hour deficit for me. As if this trip couldn't get any better and I hadn't even walked through the front doors yet, they had in stock everything I went in for AND some treasures at bargain basement finds that I wasn't planning for but always have room for: 2 gorgeous metal and crystal sun catching globes of the most celestial WIND-CHIMES ..... Yep been stalking them for about 2 months now but refused to pay the $19.99 price tags that hung off of each of them.. Today.... picked them both up for $5 each on their wind-chime clearance section. Also they stock my super secret, well I guess it's not going to be a secret anymore, old school; my grandmother whose been dead for over 25 years even wore it, body spray Jean Nate on sale as well 30oz refill bottle for $9.99 which was 50% off. GREAT POINT: RAIN CHECKS!!! Yes the were out of stock on my fav body spray above and so I went for as it was feeling invincible after the great experience so far in this beauty and asked the manager for a rain check... He quickly whipped out his lil rain check book out and issued me one . Now a days when I ask stores for rain checks on their out of stock sale items they damn near always look at me like I have 3 heads and have not clue one what I'm referring to...... LOVE this new found rain-check option here too.. Got so excited as I paid for all of my treasure hunt findings today back in the pharmacy that I almost made it out the door without my boxed wine which was on my list..... Franzia Chardonnay which was on sale too! I mean it was just that type of an easter egg surprise trip today; $10.99 when its usually $14 and up.... Wow... okay can't believe I actually wrote this much about a Walgreens but oh well I'm happy... ;) Final Grade: A ~ The End ;)~ read more

I have come to this Walgreens location a few times now to get my pictures developed in the Photo Department and have never been disappointed or had a bad experience. The employees in the Photo Department are always nice and have my pictures ready when they said they would or even before. The pictures turn out great and I love how I can order them online, use a coupon code and pick them up in store the same day. This Walgreens location is easy to get in and out of and has a big parking lot. As Jana T mentioned, the outside and the inside of the store are super clean and well taken care of. I will definitely keep ordering my pictures here when I need them the same day and for a great price! read more

The staff I encountered on 1/19/23 was horrible. I wish I had their names to include in this review. Perhaps they were having a rough day, and will actually function like competent, caring people for future customers. I don't want to contribute to their paycheck again and will take my business and $78.00 elsewhere. I picked up pictures around 12:30. There was just one customer in front of me, not a big deal. The clerk decided to multi task and that's not a strong point of hers. After having to ask for my two packs of pictures more than once, she abruptly handed them to me and loudly told/ordered me to go up front to pay. Neither employee I encountered offered a thank you, yet told me to have a nice day. I'll chose my day and it'll be better without you. A simple thank you goes a long way, ladies. Remember, customers choose where they leave their money and who's paycheck they contribute to. read more

When I think of Walgreens, I generally think of needing something quickly and getting it then moving on with my life. A few days ago that was made hard by this Walgreens. I went twice in one day, once in the morning and later that night. In the morning I went looking for some school supplies. I found everything I needed fine and went to the checkout counter where the guy working there was rude. I finished my transaction paying and it took me a minute to get my things together. You would of thought I was holding the mans mother hostage or something with the look he gave me. Then there was the disaster later that night. My aunt was in front of me in line and the scanner stopped working. The lady picks up the phone and starts talking into it, even though it's not connected to the jack. She then looks around as if help is on the way, really? Meanwhile a whole line builds up behind us and instead of somebody coming over to help they just tell half the line to go to cosmetics. Really, your messing up that much and making people go somewhere? I can't believe I blasted Walgreens never wanted to, but that is customer disservice and I feel people should be aware of this. Maybe it was a bad night and I just came across a guy having a bad day but I certainly am not pleased with this Walgreens. read more

This place is AWFUL. I stopped going to this pharmacy years ago. Bel airs pharmacy closed. So they transferred my prescriptions here. Never have had slower service in my life. There is 6 people in front of me in line and they are going at a comically slow pace. I am waiting for hidden cameras to come out and see that this is a joke. Never coming back. read more

I had been using the Bel Air across the street for my pharmacy needs. But alas, they closed the pharmacy for unclear reasons. They transferred all prescriptions to Walgreens. Well, I thought since it's close and convenient, I'll use them. After just a few months, I will be transferring my prescriptions to a new pharmacy. Simply put, they lack customer service. They really make it seem like a hassle to say Hello, and help you pick up your prescriptions. Plus the damn repeated request to use their point system and enroll in their loyalty program. read more

There is an employee I had to call customer service on about a 9 months ago. He is a White, male, he has white/silver hair that he combs back, and he wears wire rim glasses. Sometimes minimum wage employees will force customers to engage in "non-procedural" transactions. This is what I call it. This is when an employee in a menial position will require a customer to show I.D. when it is not needed, or ask for verification when it is not required as a means to exercise some power over the customer. It is totally pointless and feels like isolated bullying. In this case, the employee I am referring to did this to me about a year ago, and I reported it. He required that I verify my name when I punched in my phone number to get credit for my Walgreens purchase on my Walgreens card. The requirement was met, I punched in my phone number, like all other customers, and he required I verify my name. I have been shopping at Walgreens since 1997, so I definitely knew that you just punch in you number, pay, and leave the store. I actually get treated this way allot by White employees who find it strange that I am Black African-American and that my name is Anne. It happens to me frequently; you should never pick at a customer. I've had to mention this in another review, but most cashiers are High School Graduates at best, and this makes a huge difference in their understanding of what is appropriate. The guy is gross, I do not know him, he is a perfect stranger, and it is bad enough that my name pops up on the screen. I do not want to have any type of communication with employees other than "thank you, have a nice day". I had noticed that he would look at me up and down when I was waiting in line, several times before when I was shopping in other visits. I am posting this review, because I made a return at Walgreens about a week ago, and the same employee happened to be helping me. He has helped me several times since I reported him to customer service, and his behavior has calmed down, but when I was returning my items, he made me feel exceedingly uncomfortable again, and I asked me if I could speak to his manager. The manager came and I asked her to please finish the transaction, as I did not want him to have access to my personal information. (Returns require I.D., address, phone number etc). She was friendly and got through my transaction with ease. In the past year, I also noticed that the employee in question greeted a white couple with a boisterous salutation in front of me (a big hello) to indicate to me that I should be more open and cheerful. Everyone knows that Black people are more subdued and do not generally engage in "Big Hellos", this should be respected. Also, expecting me, or pressuring me to greet his with a big "Hello" is ridiculous and another example of him exercising Non-Procedural requirements of me as a customer. He should be reprimanded immediately, is too old have difficulty handling himself as a customer service employee. read more

I have yet to have a bad experience at this Walgreens. The customer service is particularly good - the manager is always on the floor asking customers if they need help. If the cashier line is too long, they usually open another cashier. The cashier in the beauty department always comes over to the front of the store to let people know she can ring them up in her neck of the woods. And despite its diminutive size, this Walgreens seems to have everything! Also, their pharmacists have always been very helpful. Prescriptions have been filled quickly - even to the point that one pharmacist came out onto the floor to find me (while I was doing other shopping) to tell me that my order was ready! That's damn good customer service. I also LOVE LOVE LOVE that they have a drive-thru pharmacy pickup window. With two little ones, it makes life so much easier... I don't have to unstrap them out of their carseats, contain them in the shopping cart, worry about them getting their grubby hands on things, etc. Parking is ample, the deals are sweet (I always get great rebates and coupons in the Bee), and the customer service rocks. read more

This is by far the worst pharmacy I've ever dealt with. I went here for my prescriptions for many years but decided to go elsewhere because I am so tired of their terrible customer service and wait times. The head pharmacist guy is a total jerk and looks at you like an addict if you have to fill any sort of controlled medicine. If you need something filled in a timely matter, forget it. You'll be waiting for hours and hours, if not days. These people are a nightmare. I've been going to cvs for a little while now and am SO happy. They are so nice and so fast. I drive out of my way now but it's so worth it. read more

So we just left Walgreens empty handed because a woman decided that my boyfriend(24) whom I've lived with for a year now cannot but his wine with me present (stupid cause I could have just stayed in the car). I am 19. My boyfriend wanted to buy wine for him and his friends.. Which were also there and over 21.. But since I got out of the car she said she needed my ID? This wasn't for me and I live in the same house in the same room as him. Is it illegal for him to have alcohol in the house that we colive in? I would understand if I was under 18. So I was like okay and my boyfriend called the manager over and he basically just felt bad the whole time and didn't know what to do. You know it's fine if it's against the rules or whatever (which I doubt) but the customer service there was just unsettling and uncomfortable. She acted smug immediately after she saw us laughing together and talking and when we brought the manager she very negatively put my boyfriend down. Unfriendly. read more

Pharmacy is always always always way under staffed. I've been at the counter for 4 minuets and have yet to be even greeted, The workers are running around like crazy so it's not the staff being slow. Walgreens apparently does not want to staff properly for the volume they do...i was required to switch to Walgreens this test from my health insurance provider. The staff is always very friendly and helpful just overwhelmed read more

I went to their pharmacy to get a vaccine and the doctors were so helpful and kind! I'm definitely going back!

Clean, professional, good price. It's open almost every time. A great place if you need some medication, make up (for women i mean). They have cheap cigarettes and people are nice. I come here currently to buy soft medication and cigarettes. read more

I hate this place. They have the worst customer service! Every time I come here to pick up a prescription you wait for an eternity for anyone to acknowledge you are their. Then the prescription is never ready. I want to leave a negative star. read more

They have a great selection of easy to prepare meals and all the ingredients you need to eat healthy and delicious

Clean, organized and great deals. The only reason this store has four out of five stars instead of all five is because they USED to carry Go Girl and they no longer do. read more

No, big deal. JUST SAME "WALGREENS" good sales on stuff, cheap ice cream and $1 items, medicines,sodas,cards ,candy and bab stuff, make up etc. In a buy area, close to Mcdonalds, down the street from Arden mall. read more

I have been shopping and using walgreens and this particular branch at arden for 4 yrs now ... Regardless of the over priced items I still go to this branch only because I have had friendly staff to help me.... But tonight 8/30/2014 @ 8:30 pm I have encountered the worst manager on duty EVER... I understand it's Labor Day weekend ..may this manager didn't feel like being at his job or whatever his problems are... Tired or whatever... We as customers are also people who works hard and gives our 100% when we are at work... So when we come to use walgreens it would be nice if the manager on duty when ask for help or asked a question...not to show a facial expression of irritation...MR. BROWN..I hope I would not have to encounter your snappy attitude... If you didn't know the answer to a question you could at least say..." I'm not sure the answer to your question but if you call pharmacy tomorrow ...they should be able to ask your question"... Instead I get a snappy irritated attitude... Without your customers walgreens won't exist ... Their goes what you call ..... "Job Stability" But if you're not happy about your job please seek employment somewhere else. Thank you... And good luck to you... MR. BROWN read more

I love this place. They have everything I need and they are helpful and efficient. Specifically Aaron, who works all stations and is productive and ensures that everything is handled and running smoothly. When I went in today it should have been chaos... There were so many people wanting so many different things, but Aaron and the rest of the staff just fell in line and handled it. I had to even ask Aaron's name because his efficiency was so impressive!! (No offense to anyone else...) But anyways this is my local store for everything and I love it here! I have never had an issue. I also get all my prescriptions here, and they are quick, efficient, smart and cheap! read more

Pharmacist Minh was very helpful. He made sure I had the right prescription. He went out of his way to make sure I had the right brand. I'm so grateful. Thank you read more

This pharmacy is hands down the worst Pharmacy that I have been to. If they ever answer the phone it take over 20 minutes if your lucky! The staff is completely illiterate. They have made mistakes with my parents prescriptions by giving the incorrect dosage. I'm changing my whole family to another location. Very unsatisfied!! read more

Incompetent. Initially I went to Rite Aid (closer to my home) to fill a prescription, but they were out of what I needed so to help me they called the Arden Walgreens to be sure they had it before I left and even faxed it over to make sure I wouldn't have to wait long. I got there and the lady spent a good 10 minutes typing all of my info (but still managed to get my name, birthday and address wrong) and told me it'd be a 15 minute wait....... 30 minutes later I ask if it is ready and a different lady said it was never even inputted and she would personally fill the prescription and it'd be done right away...5 minutes later I see her leaving with her purse in hand........ Another 30 minutes later I get back in line to see if its ready, the original lady who helped me said a pharmacist would review my prescription and theeeen it would get filled......... Another 30 minutes later its finally filled. Its never good to misquote a customer on how long it will take you to do something, especially a sick customer. If anything allow yourself extra time so they'll be that much happier when you take less time. read more