Had an absolutely atrocious experience with one of the pharmacists here by the name of Matt. he was an older gentleman with a very unhelpful manner and incredibly unpleasant attitude. after being jerked around between the Marginal Way and Forest Ave locations to pick up a prescription, I went back into the Forest Ave location to pick up a prescription i had requested *in person* with a far more helpful and kind pharmacist by the name of Sarah. When i got there to pick up the prescription, Matt told me that there was nothing in my profile. upon further prompting by me, he told me this prescription was closed, and that Marginal Way had it. when i asked him if it'd be easier for me to just go to that pharmacy instead he replied in a snarky tone, "Probably" and then informed me that they were on the phone with Marginal Way to have that order voided so that the Forest Ave location could fix it. I asked him how long he thought it'd be as i had a meeting coming up and had expected this to be a quick visit. he told me "30 minutes after they cancel it", which was seemingly his only response when i asked him for a ballpark of the total time including cancellation, i.e. how long that normally takes to process, and when i told him i wasn't sure i'd be able to wait that long and would have to come back, (which would've been fine, i just needed to know whether or not i'd need to) another pharmacist said something i couldn't fully hear and he told me "ok 15 minutes."
when my prescription was ready and i went to pay, he took me to a register, then moved to a different one without saying a word. his coworker told me if i just followed him over there he could help me. i went over to him and he gruffly asked for my address and phone number. i asked to use Apple Pay as that's what i always use at these pharmacies, he told me "this register doesn't do that" so i asked my friend if she had her wallet, and she said she'd have to run to the car quickly. he then walked away without saying anything. i was about to run out to my car and rejoin the line, because ultimately that one was my fault. His coworker, Sarah, very kindly took over the transaction at her register, which was equipped with a standard card reader. She then ensured everything was correct and cashed me out.
All in all, a nightmarish experience, only made harder by Matt's utter disregard for basic communication and manners read more