I wanted to recognize one of your employees, Sarah (I hope I'm spelling this correctly, I apologize if not) , for the incredible experience she gave me. She went far beyond simply recommending makeup. She actually took the time to teach me how to apply it, what to look for when choosing products, and shared so many helpful tips and tricks. As a fully grown woman who doesn't really know much about makeup, she made me feel comfortable, never judged, and genuinely excited to learn. The products she picked out for me ended up being incredibly affordable, and I left feeling confident in both my purchases and my ability to actually use them. You have an amazing member of your team in Sarah. She's knowledgeable, patient, kind, and truly a vital part of your organization. Thank you for such a wonderful experience! read more

My sister wanted to stop at this store and I was dreading it, because, there are always so many people and I don't shop here. To my surprise, it was such a nice experience! I credit every staff member for the positive experience. Staff floated around with ease, politely checking in on people and socializing with people. They were fun, knowledgable and seem to know exactly were everything was, to the location and shelf. Impressive. The staff member at the register - so nice as well. They had a lot of specials that day, discounts, combo purchase deals etc. It's a little crammed in there when there are a lot of people, so I wouldn't recommend bringing the entire family in the store, just those buying and helping with recommendations. Prices seemed reasonable for a boutique store. If my sister wants to visit, I won't hesitate to join her here for a little shopping fun. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - South Portland, Maine

Shoutout to Meghan! I was in the other day for a small Jo Malone purchase for a friend, and she was absolutely delightful to work with. I love fragrances and she walked me through the different lines and introduced me to some new ones based on what I like. I thought I was just running an errand, but she really made it a memorable experience. I will go back to see her asap to get something for myself. Maybe a couple things haha read more

Ellie was an absolute delight to work with! After not wearing makeup for a long time I was unsure of where to start, but she knew exactly what I needed and gave me fantastic recommendations for products. She even showed me how to use them so I could feel certain of what I was purchasing. I left feeling so much more confident and so excited to use my new items- Ellie, you're the best! read more

I had a great visit to this Sephora today! I think it's pretty remarkable to have a shopping experience in a mall in December that's uplifting and overall a great experience. But that's exactly what happened to me today! I went in looking for a couple of skincare items I've regularly purchased at this location in the past. One I completely ran out of last night and one I was about to run out of. (I know I shouldn't have pushed it this close with my timing but I always avoid the mall in December until I really need to go). So I looked in the normal place and they weren't there. Figuring they had just loved locations, I asked and apparently they hadn't been stocked in store for months! Luckily the helpful associate (whose name I missed) helped me realize that Sephora no longer carries the brand but it was available online elsewhere. She said it's possibly being discontinued and advised me to purchase asap because of that, even though it wasn't through Sephora. Rather than encourage me to buy from Sephora, she helped me in the way that was best for me, which shows great customer service. And even after that, she helped find me some comparable products to give me free samples of to use until my online order arrives. She also explained which ingredients in the products I'm currently using might be good to look for in the future if the ones I'm using really do get discontinued. But she didn't push me to purchase anything and was incredibly helpful, informative, and nice about it! TLDR: incredibly helpful and knowledgeable staff during my experience today! read more

SEPHORA - Sample bag - Cosmetics & Beauty Supply Near Me - South Portland, Maine

See all

Super friendly staff with top-notch products from all over the beauty, care world. Stuff for men, women, and anything you want to be. Facial cleaning products, make up, pimple meds, lotions and creams, and accessories and tools to make it all happen. Super happy that they have one in the Maine Mall. Huge selection and fair prices. read more

this review is for Makayla. lets say she is just amazing!!!!.I was originally at Sephora for my aunt I came with.she is new to make up so I was trying to find her shade and undertones.she got her shade right the first time ! Which is crazy to me because I have been there before 2 times and I didn't find my shade.she found her concelear and the rest she needed.so I ended up also getting foundation,concealer and setting powder.i asked a lot of questions and she answered all of them easily And she found my shades of my foundation right away too.i was happy to purchase what I did because she seems to have experience with chosing What's right for you despite your skin colour So I trusted her suggestions. she was also professional and clean with make up application and so friendly .Thank you so much Makayla .if you do make up I will come in ! read more

What's not to love about Sephora? The more you spend, the higher ranked "beauty insider" you'll be, which means coupons, free goodies and accumulating points more quickly. This store has a wide variety of brands, unlike some of the smaller Sephoras. Take home a free sample before you buy, or the flexible return policy allows you to return products after you've used them if you keep the packaging and receipt. Stop putting garbage on you skin and body and treat yourself to some Sephora love. read more

I've had amazing service every time I stop by this Sephora! I think they only carried Stila liquid eyeliner in one color last year when I was searching for it, but they carry all the colors now :) Although it's a tiny bit smaller than usual, it's compact and the staff is awesome. I stopped by over the weekend and I had 2+ people ask me for help before I made it to the checkout (and hey, I was moving PRETTY FAST). I was helped so fast that I even forgot to pull out my Wrapp coupon so I obviously have to go back before the end of the month to find something else that I absolutely (kidding!) need. I happened to be looking for a new moisturizer (WINTER IS COMING GUYS) and Alyssa recommended me three different brands to try, complete with sample and a small printout about the product. I'm kind of way too excited to try these out. :P read more

The Rep Deadra helped me so much to find the right foundation for my skin tone. The technology they have is amazing. It will help blend in the prosthetic I'm wearing for my show LOST BOY FOUND IN WHOLE FOODS at Portland Stage Company. Deadra was courteous and professional. She explained to me the differences of each brand and even gave me a small sample to give to the costume/makeup people at the theater. I thought I was going to be here for at least a half hour. But, because Deadra knew what she was doing I was out in minutes and was left extremely satisfied. read more

SEPHORA - Deadra was so professional, courteous and helpful. - Cosmetics & Beauty Supply Near Me - South Portland, Maine

See all

I had purchased $30 eye shadow by Urban Decay from this Sephora in the fall sometime. I thought I was happy with it until I recently learned that there is TEFLON in it!!! (listed as ptfe). I wanted to return it even though I had been using it and I no longer had my receipt. They gave me a store credit! Excellent return policy! I have purchased other things here since the fall as well. I appreciate the large selection and friendly employees, too. read more

Best Sephora I have ever been to hands down! The entire team was super cool and accepting. I have been struggling with finding the right skin care products for too long. The tatcha products I bought broke my face out and it was a mess. They took the products back and helped me find something better for sensitive skin. Not to mention they gave me a much needed facial!! I have lived in New Orleans, Colorado and Southern California and I have never had a crew care more about my busted skin. Great team great location. I am forever greatful! read more

Meaghan is amazing! I have never met anyone so knowledgeable, personable and helpful like her in any Sephora. You can tell she really knows everything about skincare! I've been struggling with dull-looking skin and blackheads and nothing seemed to really help. Meaghan, within several minutes was able to figure out what I really needed without trying to sell me products. Thanks Meaghan! This Sephora doesn't seem to stock as much compared to the ones at bigger malls, but they can always order things without costing you shipping. Staff are friendly and lines are never too long. Sephora also started carrying a lot of Korean and Japanese products. It's so nice to be able to try without committing to purchasing now! How can I forget?!? They give out free BIRTHDAY gifts if you sign up to be a 'beauty insider' - which is also free! I got my Fresh Rose Cleanser and Mask this year! read more

Yesterday I stocked up on makeup for college and I've got to say...I LOVE this store! Every time I walk in a staff member welcomes me and assists me right away. Buying makeup used to be a chore for me, but now I look forward to it since going to Sephora. I've always found what I need and I always come out with more than I expected to! The service quality is truly above par compared to the local competitors Ulta and The Body Shop, and Macy's around the block. The staff is knowledgeable about the products and they happily answer all of my many questions. This store is the number one for makeup in southern Maine! read more

Being a chain makes the personnel the most important thing to these links. They have a very good staff that knowledgable & friendly. Plus they were not overly pushy which I find staff in this situation usually are. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - South Portland, Maine

Sometimes you go to stores and the staff isn't very polite about helping you. This is not the case with Kyle at the south Portland location. He's helped me twice and every time I go in I always try to get his attention, because he is so helpful, polite, down to earth and does everything he needs to help me find what I'm looking for, and gives me options on different price ranges, and doesn't push me toward the most expensive things. Thank you, Kyle! You make shopping at Sephora enjoyable. read more

I love makeup, and Sephora is my house of worship. I've never had a bad experience there. The staff is always welcoming (manager Nicola greets me by name, that's how often I go there!), and always offer assistance if needed. I usually know what I'm looking for when I shop, but I'm not afraid to ask questions, and get thorough answers from a Sephora team member. Samples of certain products like foundations, lotions, etc. are available upon request, which is cool if you're looking to try something new, but aren't quite ready to commit. The point perk system is worth it, so make sure you sign up. Birthday gifts are also available! :) read more

I love makeup, always have, and I love Sephora.. but one day I went in to pick up a few things and when I cashed out they asked me if I was interested in a credit card, I denied.. I then went on to ask the y'all dark haired male employee if I could get an application and he starts asking me all of these personal questions like my address and how much money I make a year saying that it's all for the application.. after we're done he says the application will be mailed to me.. suspicions I walk out.. a week later I get something in the mail from Sephora.. not an application, but a credit card I clearly stated I did not want to sign up for. Unhappy with him trying to make himself look like a good employee by lying to his customers. read more

Even though they can't offer product testing because of COVID-19, it is worth it to visit the store, rather than shopping online, because of the expert advice the staff offers. Truly the best Sephora I've ever visited. read more

I am consistently disappointed by this Sephora. While their selection of products is AMAZING, their staff leaves much to be desired. I've had maybe two positive experiences in here interacting with staff... one in particular led me to my absolute favorite eyeliner ever (Stila all-day liquid liner -- amazing). But I've had many more negative experiences, including a couple times where I've been downright insulted by people who were supposed to be helping me. I'm also a photographer and I've heard several horror stories from clients who either went there looking for makeup advice or went there to have makeup done. I am fine going there for specific products, but I'd much rather go to Macy's or Ulta if I'm looking to actually interact with someone. read more

I am not a make-up person... do'nt know how to put it on, don't know what to look for, I'm a 30 yr old novice. I usually lotion up my face, layer on the maskara and curl my locks -- that's it. Don't get me wrong, I like make-up, but I don't know how to use it (correctly) so I shy away. Yesterday, my sister and friend took a trip to the mall (which I usually try to avoid because it's so chaotic) and we obviously had to hit up the makeup department! Brandon (spelling??), you're my man! Each time I've gone in, he's helped me find what I needed. The first time I was looking for a fun lipstick... this took us about an hr because apparently my lips are a shade of purple and that is SO not my color. He created a lip concotion that I absolutely fell in love with; an orange base and a pink lip gloss to top it off.. created a beautiful, bright, salmon color for my kisser! Yesterday, I went in not really wanting anything. My friend knew exactly what brand, color, type of product she was looking for so we were planning for an in and out time frame. Brandon came to my rescue again. I inquired about a concealer that will last all day, not super noticeable, but made a significant impact on my skin without wearing lbs of it. He led me to this one right away. It worked magic. I don't know the name of it because, like I said, only a few, obvious, brands come to mind. He also worked a smokey cat eye on me, but that's a whole new task at hand. Either way, he's strong and educated on all of their products (maybe not the fragrances because I think there's a person for that) and will lead you what YOU want, not necessarily what they want for you. I'm not one to break the bank on much of anything, unless it's a crazy, amazing, dining experience, but this place is a crazy, amazing, beauty product party! Thanks to Brandon, I'll probably be back much more frequently to stock up on things I most likely don't need, but absolutely love. read more

I attended a class at Sephora offered this weekend. They open the store early and spend an hour detailing makeup techniques and tricks for free. I went by myself and there were two others who attended. The others had driven from further away than I did and I was surprised not knowing what to expect. I wouldn't have traveled very far for a free class at sephora personally. Now that I've been though I'm going to do it every time. The instructor was very engaging, helpful and informative. They didn't push you to purchase anything and I didn't. I definitely will be purchasing some of the products that were demonstrated in the class, just online. It seems like these classes will become a huge part of sephoras marketing strategy. I don't blame them, I'm sold! read more

I went in for the first time expecting to find some better make up than what I was used to and perhaps a professional to help me with all it and not only did I get what I wanted, I got more than what I hoped for. Gabby is the best saleswoman ever, really knows her stuff and very professional. I highly recommend her as a personal shopper if you go here. read more

I was a makeup newbie after many years of trying for a simple daytime look without success. Then I met Michael at Sephora at Maine Mall. He listen very carefully to what I wanted - taught me what I needed to know, encouraged me, and showed me how to get the effect I wanted. I am so happy with the result! Even an inexperienced user like me can get a great look. I won't go bare face again. I went back to see Michael before I renewed my driver"s licence. He knew just how to adjust makeup for photos. He did a fabulous job. Its the best photo I've ever seen on a driver's license. I learned a lot too. I love that there are so many products available at Sephora with staff who can help me find whats best for ME. I definitely recommend them. The experience is like having a best friend who is a makeup genie! read more

Love Sephora and this one especially .... I went in the other day totally defeated because I have tried so many products to help with this redness on my face I was left with after a chemical peel over a year ago ... Trish saw me wandering around and asked how she could help and then led me to this amazing Dr Jart product I would never have found otherwise - she was like my beauty fairy godmother! That you Sephora, thank you Trish!! read more

The mall... Oh the mall. How I love and loathe thee all at the same time. Sephora is one of the reasons to love it. Unmatched selection and knowledgeable, friendly staff to boot. Stopped in last night for new mascara (make up forever, smokey lash) and when they looked up my account, they saw my birthday was coming up and gave me a complimentary trial size mascara and lipstick of my brand! Bonus! read more

Love getting my makeup from here. Enjoyable atmosphere with kind and helpful staff. It's a little on the small side and can get annoyingly crowded when busy, but definitely would recommend! read more

I received the worst service from any business today from Sephora that I have ever experienced. I'm a single mom, shopping with my toddler daughter. I walk in pushing her in a stroller and I get no "welcome What can I help you with" only side eye and dirty looks. I'm in the store for well over 30 minutes trying to find a good highlighter and I'm comparing and contrasting highlighters from all brands. After about 15 minutes and a few swatches, I grab the rubbing alcohol to wipe off and clean what I've sampled on my hand. Literally out of nowhere the nasty rude woman who was working the cash register, so very loudly (basically yelling) interrupted her current guest and told them during their transaction that she would be right back with them. She marched over to me (literally pouting/ stomping) and very loudly scolded and demeaned me about how i " wasn't using the alcohol right and that I was wasting it" mind you I'm a regular at Sephora. I rack up so many points that I can always get a freebie when I checkout with my points. It's pretty obvious that as a single mom and the only colored woman in the entire store (working or customer) that my money wasn't welcome here. No "may I help you, what can I help you find? Did you have any trouble? Are you finding everything all right?" Even through the store was completely dead aside from like 3 other guests. All I got was a nasty rude miserable woman who shouldn't even have her job belittle, degrade and publicly embarrass me because she thought my money wasn't good enough. Mind you I have a very well paying job so money isn't an issue. If you hate your job find a new one. If I ever talked to a customer like that at my business of employment I would've been fired on spot. Never again. I went to Macy's and bought a nice highlighter from Mac. Unfortunately I will NEVER return. Employees should be held to higher standards of customer service instead of insulting them, treating them like dirt, and chasing them away. I do not need you, you need me as a customer. I can buy makeup elsewhere with better brands or even online. Absolutely disgusting I will never return. read more

I absolutely loved this Sephora. I have been to a few others, but this one is definitely as good as it gets!! I went in looking for a new perfume. I have never been able to find one that I love. I tried explaining what I was looking for... something warm and cozy, not fruity or floral, and not over-powering. I didn't want to smell like grandma. The male sales associate at the store directed me to the Lavanilla line (which I had never heard of!). He showed me the Vanilla Grapefruit scent. It's perfect!! I have been searching for that perfect scent for years. I have never been so pleased with a Sephora purchase! I will definitely be going back! read more

I made an appointment for a make up session before a wedding, my sister recommended seeing Ashley as she had done a great job with her daughter's prom make up. A $50 purchase is part of the deal. All I can say is"WOW." I brought a photo of what I wanted, she asked me what make up I preferred and she worked her magic. Ashley has a theater background and wears dramatic to make up herself and knows her stuff. I live Sephora because they have the ability to use different brands. I loved all my Bobbi Brown purchases but the Byte stick was a favorite. Ashley is super knowledgeable about skin conditions too. I have laser treatment for rosacea and use Retin A. Super sensitive skin. This girl knows how to work with this. Very satisfied customer;-) read more

I love the company but am only giving 3 stars for this store because you NEVER get your free samples unlike every other Sephora in this country that gives them to you with every purchase, without asking!! I've also been brushed off when asking questions about lipsticks and coverage of certain foundations and made to feel like I'm asking dumb questions. Finally, I want to say that I have mostly awesome and friendly customer service at this store. read more