I had the most horrific experience here! I was given a QR code by fed ex for a return shipment.. I went to the Photo Center, I was there for 5-10 minutes before getting help. Catalina came to help me, I've never experienced horrible customer service like this.. she got an attitude telling me Walgreens couldn't scan QR code's for returns. I read her the email that was sent to me giving me this location as the drop off.. I also was confused as to why would fed ex give us QR code's if it want possible to scan it.
Catalina was super disrespectful, telling me I should go to another place that could help me. I asked for a manger the shift leader KIKI came. She too didn't know the process of retrieving the label via QR code. She tried scanning as a door tag, of course that wouldn't work because it wasn't a door tag.. I felt as if they never returned something with a QR code. KIKI the shift leader wasn't fluent, the only difference between her and Catalina was she easy trying and she didn't have an attitude!!!
Then the light in the dark came tomiyah, as I was feeling defeated she politely told KIKI that scanning the QR code was an option. It wasn't listed on the machine like the other noticeable options drop off, pick up and door scan.. she explained you had to log into a different section. She took the device logged in scanned the QR CODE and retrieved the tag! This location is in need of SOME MAJOR TRAINING!!!
Catalina need help with her customer service and attitude. If she didn't know how to scan the QR code she should've asked for help! She should've never made me feel as if I was asking her to do something impossible. I should've never felt as if her and I were in a battle for right or wrong. This is super unacceptable because I look like the combative person when in reality 2-3 employees weren't educated on the how's of how to handle returns PROPERLY!
THANK YOU TOMIYAH, your professional, your apology meant the world! more importantly you getting the job done correctly was superb. read more