Had the worst experience yesterday. I was ready to check out and so I walked to the checkout counter. There was a woman there asking for help with her items--you know those people who hold up the line and make the employee go and fetch something from the aisles--those people. One employee goes and helps her, and one stays up front. I'm thinking she's going to check me out but when I walk up, she says that the lane is closed and to go to the other register-- very rudely, might I add. The other employee is still helping the lady and so I'm waiting for him to come back, meanwhile there's a line behind me also getting upset at the long wait. Once the guy checks me out, not once does he apologize for the wait or anything. After I pay, I start to walk out, and I hear the guy say to the lady that was after me, "I'll be right with you," and he walks off. She of course sighs angrily and rightfully so. The lady in front of me held up the line and they only had one lousy register open. The employees were rude and wouldn't apologize for the long wait and for only having one register open. They should just have a self-checkout at this point, they clearly don't want to do their job or acknowledge customers. These smaller stores are supposed to be convenient for a reason. You walk in grab what you need, and are out in minutes but no, not this Walgreens. read more
