We went in to drop off her prescription on Thursday since we were leaving town on Friday. Dropped it off, walked around the store a bit, waiting for the script to be filled... Then, they call us back to the pharmacy and say, "sorry, but we can't fill this one b/c the doctor forgot to write down how many pills." Okay, understandable. The pharmacist says they'll call the doctor in the morning, and the script should be available in the afternoon (Friday). No problem. Friday- My S.O. calls Walgreen's and gets ..."Sorry, we don't call doctor's offices on the weekend." WHAT!? First of all, it's Friday..hardly the weekend. Second, you said you'd call. Third, she NEEDS her script. Fourth, you could have called and told us. We could have taken it someplace else. FINALLY, after phone calls here and there, frustrating conversations with the pharmacy dept. and the pharmacist...the script is filled. People need their meds! Jeez. read more

Worst experience EVER. Their douchbag pharmacist REFUSED to fill my prescription. do NOT ever go there. go to HCMC IF YOU LIKE ME HAVE HAD TROUBLE WITH THEM FOR YOUR MEDICATION. I will NEVER EVER go there ever again. not ever. this is not the first time they have played god but it is the last time with me. read more

The staff here are definitely not people person(s), behaving completely aloof(or possibly stoned?) when dealing with customers. I dropped off photos here for the one hour drop-off. I return two hours later(thinking I had given them plenty of time) to find that NO ONE had bothered to develop my films. No, they were not backed up with tons of film to develop. They just basically ignored my order. I'm guessing the guy who rung up the order, shift ended, and he just left without a care in the world. He was not there when I went back. I ended up waiting at least 35 minutes as someone else started the film development. This time, I stayed there to watch this person like a hawk to make sure I'd get my photos. Then, she didn't even offer me a discount for their blunder. She rings me up and expects me to pay full price for photos that were NOT done under an hour. If your sign says three hour film, then yes, I wouldn't complain, but it says ONE hour. Despite this not so great experience, I decide to give them another chance. This time, the staff behind the counter argues with me saying that they can't fit 2 rolls of film onto a CD and it would have to be 1 roll per CD -which is stupid. Last time, at that same walgreens, they fit 2 rolls onto one CD but now, all of a sudden it can't be done? Pure bull. I guess burning data onto a CD is a complex concept for some people.The data storage amount in the walgreens CDs has enough space to accommodate 2 rolls folks, period. If they say otherwise and instead make you do the one roll per one CD thing, they are completely scamming you. Don't let fools touch your 35mm rolls! Go to Costco -they actually do amazing things like, process your film under an hour and are much cheaper too. $1.50 for development and 2.99 for the CD, AND they fit 2 rolls onto one CD! Woo! I love it when a bad experience helps us discover better ones elsewhere. read more

I've been going here for two years to the pharmacy. AVOID this place & especially BEN a tech. I rang the call button after sitting at the drive thru window for 15 minutes. Ben comes up to the windows& literally was yelling at me for ringing the bell. Mind you there was another person in my car. I asked him for his name & he ignored me. He went to get my rx and when I asked for his name he slammed my rx on the counter & walked away. He comes back & I see that he put his iPhone in his scrub pocket to cover his name. I never raised my voice once, just not a teller. I spoke with Emily that evening the pharmacist who is the manager. I told her what happened & she was very apologetic. She even offered me extra reward points which I said was not necessary as this was not the point of my call. The other person in the car with me suggested that I call the corporate office. All they did was send the message back to Emily & they assured me that she would call me back. That never happened, I returned two days later & Ben came to the window & told his co-worker to help me right in front of me. I called back as they neglected to tell me or mark on the box that they were only giving me one out of three boxes of my insulin which I paid for. They had to order the other two boxes. I called back the next day to make sure that the insulin was ready and Emily answered the phone. I told her about how BEN refused to help me & all she did was defend him. I will never come back to this pharmacy. I'm going to go elsewhere. If I could give a zero rating I would! read more

I shop here all the time and fill the majority of my prescriptions here too. The cashiers up front are wonderful, at least until they started hiring a million new people who don't know what they're doing, but most I've met are very helpful. The current assistant manager, Sarah, is also sweet and kind. But that's about it. The Pharmacy staff couldn't possibly be meaner. I've been denied post-op medication that I needed urgently simply because some pharmacy manager believes she has more authority than an actual MD. At this Walgreens they mistakenly believe that they have the right to withhold your medication if they decide you don't need it. I had my neck split open, 9 vertebra removed, and then my spinal cord cut into all to remove a tumor that was inside my spinal cord at my neck - which could've made me paralyzed from the neck down had I not caught it. As anyone can imagine, this was an excruciatingly painful surgery. I did not know this much pain existed in the world. That's the best I can describe it. Now imagine the worst pain you've EVER FELT and EVER KNOWN POSSIBLE and imagine waiting inside those uncomfortable little Blue chairs at Walgreens for 3+ hours while the manager, the MANAGER - no no not the pharmacist, the manager, tries to get ahold of the on-call doctor from my clinic to verify my prescription, sent electronically, was in fact valid and necessary. This happened to me 3 times. Stay far far away from filling your prescriptions here. This Walgreens does not treat its customers like human beings. The manager, NOT the pharmacist has now red flagged my post-op pain meds, which is a definite profiling of me likely because of my age. I'm talking 2 weeks post-op.Though the new location is just a few blocks further it is more difficult for me as I am recovering from C-spine surgery in which a tumor was removed from inside my spinal cord and a fusion of 10 vertebra placed (which is my entire neck & into my back, i.e. very painful). After taking a taxi, there i was refunded my meds and forced to wait and wait until the manager could get ahold of the on-call doctor because it was after hours and they told her YES give this patient her meds. The second time (which there shouldn't even have been a second time - why wasn't calling my on-call doctor enough proof the first time that I need my medication..?) it was business hours and it took even longer. I cannot sit or stand for very long without being in significantly more pain than the baseline, which is already painful enough this close to surgery, she made me wait nearly an hour and a half to verify with my doctor. Who is this person (who again, is not a pharmacist by any means) to decide if after my spinal cord was cut open whether or not I'm allowed my much needed pain medication. And to question this twice!? And to question my doctor twice!? This is very arrogant behavior, cool there's checks and balances but last I checked it wasn't up to the pharmacy to write prescriptions I'm pretty sure my doctor JUST did that. Not only that, but she was rude to my doctor's nurses and even my doctor called her methods very unhelpful in my case and seemed irritated and annoyed so they were likely rude to him as well. A manager at a Walgreens had the audacity to question an MD, and why is this acceptable? Sure this woman can blame her actions on "the epidemic" (which she very very rudely explained to me when I demanded to not be kept waiting and showed them my incision). This "epidemic" shouldn't allow people like this to power trip me because I look too young or whatever she's profiled me as. I was willing to put up with the fact that it takes 30-40 minutes to get a human to answer the phone and 20 minutes of standing in line to even get to the counter to wait even further but I refuse to be profiled and now feel as though I can't safely fill my meds here anymore without another ridiculous power hungry attempt to deny my medication. She has hindered my recovery, second guessed my doctor, and hindered my ability to receive the medical care I need multiple times. If it wasn't for this woman I would probably still go here out of convenience-ish, but enough is enough. read more

I love these staff members! At this store, the following has occured: 1.) received a mini manicure at beauty counter (I'll tell you the whole story another time) 2.) received sound graphic design guidance at 2am 3.) cured many a cold and various other ailments with help from understanding pharmacy staff Not to mention there are endless fun things you always find in aisle 6! Plus, they're always there for you when you need movie munchies or a last minute bday card/gift/balloon. Employees will even usually try to find the appropriate discount code for you. read more

There is no where else I would rather go to pick up cold meds in the middle of the night or swing by to pick up a prescription on the way home from work. I have had some friends that have done the walgreens challenge. Where you attempt to live off of goods from walgreens for a week. Gotta love my friends. :) read more

This place is nothing sort of amazing, open 24 hours because when you're a klutz like me you never know when you're going to need bandages or other first aid items. Plus you can get ice cream to make things feel better. Been in there at all hours and at time the staff has to deal with some crazy people, drunks, druggies - crazy people who want their photos done right away at 3am, and the staff has always impressed me with handling the situation with minimal disruption to the other people there. Pharmacy is always busy, but have never failed to deliver what I need or a reasonable explanation in a timely manner. read more

Pharmacy is always understaffed and causing the standard to be "if you want to go to Kowalskis for 15 min and come back we can have it ready" Front register people are reading a script and are not happy. read more

Going through Infertility can be very stressful on a family. I'm so greatful for the Pharmacy staff at this walgreens location, Most expecially Elana R the Fertility Pharmacist. She is very knowledgeable and helpful! A kind and compassionate soul. She worked with our insurance to get me the best rate. She kept me inform through out the whole process. Thanks Elana - you are AWESOME!!!! read more

The worst. A very nice person answered the phone and said that what I wanted had to be handled by the main pharmacist since what I wanted was an actual narcotic one might buy after a dental visit, as was my case. I waited 40 minutes for someone to pick up the phone as the droning and monotonous muzak assaulted my nerves, adding to the headache from the recent dental drilling. Did an actual person even answer the phone ever? No. She or he never picked up. Absolutely unbelievable. Again, in my opinion, the WORST. read more

This is the worst pharmacy I have ever attempted to use. I called ahead to fill my prescription. They check the system while I hold, tell me they have it and that it will be ready if I give them an hour. A little more than an hour later, I drive through traffic to go pick it up, only for them to tell me they are out of what I need. They proceed to try and send me home with something else. This is not the first time I have had an issue with this either. Long waits, never having what you need, losing prescriptions...Needless to say, I will never be using this pharmacy ever again. read more

Since they changed locations they are no longer open 24 hours. As a nurse who works odd hours this is a huge negative for me. I mainly utilize the pharmacy. Since relocating I find the wait time is much longer for every part of the process. They always appear understaffed. I have to wait on average 20 minutes to speak to anyone over the phone, the drive-thru is slow, and as usual-if there is a problem with getting your order filled the communication is very poor. I utilize the app and the text services but very poor human interaction at the new location. read more

I've never had anything but friendly service here. A lady who works in cosmetics was very helpful in assisting me to find a shade of red lipstick once. Sometimes the lines move slow, especially in the pharmacy, but that's to be expected and isn't really anyone's fault. You guys should really put the condoms in a more discreet area, though. read more

I was moving prescriptions to this pharmacy because I live in the ECCO neighborhood. The first time I called, I was assured they would take care of it. 3 days later it wasn't done. I called to check and they didn't know who I was. The person helping me took my personal information (I used to go to Walgreens in a different location, so had the app. On my phone.) and put me on hold. The VM did a rerouting and another pharmacist answered. I told him I was being helped. Thanks. Then he asked his other staff who was helping me. No one said they knew anything about it! I was asked the same questions. (This is the 3rd time) I was irritated, but not swearing or making any rude comments to him. He then told me: you're going to have to settle down. Yep- rather than saying they were sorry, they blamed me and 'managed me', as a nurse and business owner, I was shocked. Very sloppy and uncaring. read more

This is just a pharmacy not a normal Walgreens. Minor medical emergency needed to get iodine and afirst aid kit. They didn't have one. safety risk to others to advertise yourself on google maps a full drugstore but all it is is a pharmacy read more

The pharmacy waits are terrible. The drive thru is a joke--they just ignore you--it's like being first in line at a cash register and standing there for ten minutes. read more

I'm really trying to be patient but it's not working. I was a customer at Lunds and Byerlys for years and years. After they closed there pharmacies, customers had no choice as to where our prescriptions went so they went to Walgreens. Each time I've been at Walgreens to pick up my meds I've had to wait 15 minutes even after calling ahead because there was something wrong with how they filled it or they forgot one of my prescriptions. I knew going to a big store pharmacy the customer service would be lower than what I am used to but this is ridiculous. What do I need to do? Call again after I've called to make sure they have everything I requested? read more

I stalk these aisles late at night when I can't sleep.I have not had a bad customer service experience with any of the cashiers. Once or twice I've been followed by employees. When this happens I usually just leave. I'm not stealing I'm dealing with insomnia! read more

The 24/7 hour pharmacy is worthless. I had an emergency and had a prescription refilled at this location at 2am. I purposely waited an hour so they would have ample time to fill. I called twice to see if it was ready yet and no answer. I finally showed up 2 hours after the prescription was sent over. When i arrived i waited for 10 minutes before loudly asking if anyone was working. Someone rudely answered "yes, be with you in a bit". About another 15 minutes passed and she came out and looked up my prescription. The medication was in the bottle but she hadn't done any of the paperwork yet. About another 20 minutes later, i finally received my prescription. By this point i may as well have gone to any pharmacy. read more

This is such a cool place. You can buy diabetes supplies or mountain dews. Hot Tip: the condoms are kept by the pharmacy area so the techs can keep tabs on how often youre DOIN' THE NASTY read more

If I could give this pharmacy zero stars, I would. As a patient dealing with infertility medications, I have never experienced such poor customer service from a pharmacy that supposedly specializes in infertility. Wait times to discuss anything over the phone or in person exceed 20 minutes every time and even when I do get someone to speak to, they are rude, rushed and somehow inconvenienced by my business. Messages are never answered in a timely fashion so don't waste your time. If you're an infertility patient, don't waist your time being frustrated with this pharmacy. The Walgreens Specialty Pharmacy in Frisco, TX will exceed your customer service expectations and all medications are delivered next day. read more

Called automated system to request refills. Automated system asks what time I want to pick up. Entered a time 3.5 hours in the future. Left additional message on pharmacy line with more specific instructions about the order. Drove across town to pick up shortly after the requested time. Shocker -- it wasn't ready but would be "expedited." Ummmmm???? 30 minutes later it's "almost ready, I just need to get it into the hands of the pharmacist." "Monday is our busy day." Why didn't anyone tell me that they wouldn't deliver at the promised time BEFORE I left my house? read more

I love Walgreens big time. I love their coupons and I use them. I regret that they don't sell off white nylons anymore but otherwise I love them. I purchase my vitamins there..2 for 1..good deal. read more

I was followed from one isle to another clear across the store by one of the employees today. The guy pretended to price check things nearby while continuously glancing over at me while I shopped. I ditched into a nearby isle while he was distracted with his scanning for a moment, and actually saw him looking around for me. When I confronted him about following me, he said that he hadn't even noticed me. Completely ridiculous, because he initially spoke to me briefly before he commenced to paying attention to my every move. Did I mention that I'm black? Yes, of course that's relevant. This type of thing is nothing new to me, but I'll be damned if I ever let myself get used to it. I'll never go to this particular store again, and may never shop at another Walgreens. read more

Great to have a specialty pharmacy in the cities to cover last second orders. Cheaper to shop online, but so glad this store had what I needed! read more

I think they didn't have any money left after building the new building and changing locations! Definitely short staffed in the pharmacy department. In the previous location there were at least 2 people working the pharmacy pick up check outs and often a manager would come to help if needed. Now they've added the drive-up and there's usually only one person doing the drive-up plus the inside pick up register. Poorly staffed!!!! I waited in the drive-up line 20 minutes one day only to find out the prescription I was told was ready was not. I'm going to give them another chance but am seriously thinking of changing my location or possibly going to another pharmacy. read more

ALWAYS a HUGE wait to get prescriptions filled here. They need more help. This is a persistent issue here that management has been told about and yet nothing happens. read more

Can NEVER get through to the pharmacy and meds are rarely ready in a timely manner. I always try to avoid this pharmacy!

This location is awesome! I've never had a bad experience! Pharmacy staff is great, cosmetics team is always willing to help, as well as floor and photo staff! Also, Mike the cashier has been so friendly and welcoming! Great job, Walgreens!! read more

The people that work there are nice. But the Pharmacy department is a mess. there is always a line and it move VERY SLOWLY. I am usually a very understanding person but the last time I was there I waited in line for 25 minutes, despite being the third person in line. then when I got to the counter i was informed that my prescriptions were not ready, which was surprising because I had waited 2.5 hours after dropping off the prescriptions. It would only be a few more minute, I was told. I waited 15, and they still were not ready. So I left empty-handed after wasting 40 min. There are clearly some efficiency problems there. Perhaps they are just understaffed for the amount of people they serve. But if that is the case, then the pharmacist and the employees need to be honest with their customers. Let them know that the wait is going to be longer than normal. Please do not trick people into thinking they are not going to have to wait around for ridiculous amount of time. read more

Every single time I go to this Walgreens to pick up prescriptions I am treated so poorly by this one female pharm tech named Lydia who is either always in a bad mood and takes it out on customers or just not a nice person. She gets so frustrated when customers ask questions and responds extremely defensively. If she would simply explain what she was doing while staring blankly at her screen for many minutes at a time then maybe customers wouldn't interject with questions to help ya out. Most people pick up prescriptions a lot and know the solution when the wrong prescription was filled or if their physician has another Walgreens on file, etc. and are just trying to help by asking questions or giving information when it looks like the tech is confused or searching endlessly for information, there is no need to be so rude to them. I have never had any problems with any pharm techs before at any Walgreens and the pharmacy overall has been okay compared to other Walgreens I've used. read more