Horrible pharmacist!!! Would give minus stars if I could.
We are from out of town. My husband was in terrible pain from an amputated finger. A prescription was called in yesterday early afternoon by my doctor to help. However, Walgreens hadn't looked when I got there at 4:45 pm. Why?? Then, after asking them, the Walgreens app quickly said ready - filled 7/12/2021. Again, why???? However, they said give them 15-20 minutes and it would be ready. That's fine. I assumed they had now at least looked at it. I would wait.
At 5:14 pm, they called me to the counter and said the prescription was wrong - "not signed" and would not give ANY further details on issue. I understand and respect pharmacy law and I'm not stupid so proper documentation wasn't my issue. I figured that out myself. I hadn't realized it was a controlled substance in Michigan when it was not in Florida and Walgreens needed more documentation. That's all he had to say at 4:45 pm and it would have been fine.
The real issue was customer service and sheer empathy. He waited until the doctor was closed to even look at it when everything appeared ok. Had they looked at 4:45 pm, I could have resolved before doctor closed and got it filled. Seemed totally intentional, lazy and non customer service oriented and his people were catching his seriously bad attitude.
Today my doctor sent in what they needed early in the morning to avoid time issues. I knew because my doctor sent me a portal note time stamped. Then, the Walgreens app said it wouldn't be ready until 5:34 pm. (again after doctors hours). I feared a repeat.
I called so we wouldn't have the same problem and his attitude was atrocious!! He said he "it wasn't there (which was a lie) and he would "get to it when he got to it". He was just nasty!!! While waiting yesterday, he did the same to others. I said forget it and I would take it elsewhere.
Even had issues with this guy's sloppy work and poor attitude when I got to Walmart. He had erroneously and ironically marked it as filled at Walgreens so Walmart couldn't fill it at first. Walmart was helpful though and called Walgreens to get them to fix the wrong record.
DON'T use this Walgreen if you want "health and happiness" per their motto. I heard 4 people say they were moving their meds in the 30 minutes they had me waiting yesterday. How many more have been treated this way?
They really need to fire him!!!!! I worked in as a VP of customer support at a very large company and I sooooo would have reprimanded him and then fired him if he didn't change.
If this happens to you, call corporate Walgreens customer service and open a complaint case. read more