I was very surprised that this pharmacy pays so much attention to their customers. I've been living…read morein a small town and have lived in large cities most of my life. They treated me like my small town pharmacy does, recognized me and patiently addressed all of my pharmaceutical needs for me and my family. They didn't keep me waiting long and were considerate with my time. I was very impressed.

The worst customer service ever for a pharmacy; all I wanted was to confirm the cost of a…read moreprescription through SingleCare before transferring it to CVS. The bot answering service gives no options to speak to a human! Called the 800 Customer Service number, again couldn't reach a human unless I set-up an account. Called me simple but why would I need an account until it is determined CVS is the best place to use for my prescription?

It is so nice to have a non chain localy ownedl pharmacy that you use for short term medicines…read more The customer service at this business can't be beat. There are plenty of pharmacists and techs to promptly process prescriptions as they come in. On one occasion I had to drive a distance from an Immediate Care facility to pick up a prescription on a Saturday afternoon. While my husband was driving I called the pharmacy to make sure they had received the prescription and were filling it. I warned them that I would probably arrive five minutes before closing. No problem, the prescription had been received and was being filled as we spoke. I arrived right on time and the prescription was waiting for me. You don't get that kind of service at a chain pharmacy. This business definitely deserves five stars!

My family of five have used Walgreens and Kroger over the past 10 years while living here in…read moreShelbyville and on suggestion of our doctor, we switched to Shelbyville pharmacy. It has been such an easy transition. I never have to worry about them, not having the staff to be open like you do it at Walgreens. They're so kind and friendly and never too busy to talk to you or to fill your order.

Pharmacy Per Per…read morePharmacy, meds would be delivered on Monday. They were not. They had received script from my doc several days prior but failed to order on time. When I'm out, life is miserable. When I called to inquire, (they didn't call me to let me know, ) clerk was extremely rude, & grilled me with questions about the medication and my dosage. First, if there are issues with the script, call the doctor, I have no control over that. Second, that issue had nothing to do with the fact that they forgot to order it. When I went to the pharmacy to pick up a partial, I felt physically terrible. I became tearful out of anger and frustration. The clerk I had just spoken to on the phone looked at me, laughed and rolled her eyes. I need to say that again. I was crying, she laughed and rolled her eyes. I completed my purchase and left. I was so rattled I waited three days to approach pharmacy manager to discuss calmly. This is what happened: First, she raved about the kind and loving employee. Second, she mumbled a three second apology. Third, she said there were notations in my file where in the past I had been "belligerent."This also has nothing to do with their failure to order on time. FYI the "belligerent"episode, which had occurred about a year prior, happened because the pharmacy failed again to order on time, so I would be in active withdrawal from OxyContin cold turkey for 24 to 48 hours post-surgery. I asked her if under those circumstances she might be upset. Blank stare. Finally, she says if I'm unhappy, I can go someplace else. In a way, her behavior was even more unsettling than her clerk's. She had heard about the situation before I came in so she was aware and had time to reflect. She lectured me like I was a child called into the principal's office, making it clear she did not give one flying flip about the customer. She has plenty of those and doesn't need me, this is true. But I was still hoping she would do the right thing. I was looking for "I'm sorry you had a bad experience. That was unacceptable." How did we get to this place as a culture when these people who deal everyday with folks who are seriously ill, some terminally, think it's OK to be absolutely horrible? When sometimes life is such a struggle that you become emotional, it's OK for someone to laugh at you? If you use that pharmacy you should know that if you are having a bad day, some body that could be your grandchild, without input or supervision, can mark your file with their own opinion, and that notation stays there. Then later if you ever have a problem, they'll use that and throw it in your face to avoid accountability. Sad.

Every time I've visited this location, the pharmacist and staff have been so friendly and helpful…read more 10/10 recommend if you want personalized pharmacy care.

I love this pharmacy. They are really good and get things done quick for myself and my family…read more They also deliver so if I can't get there before they close they will drop it off at my house. Highly recommend this place!!!

Watch out for this "establishment." They will RIP your loved ones off. They upsale by selling meds…read morepre packaged when it's not needed. They will deliver every day of the week, opposed to one lump sum for more money. They're rude and money hungry. They won't bill to secondary insurance. I'd definitely advise you to tread w caution w this one. They are all about taking from the elderly on fixed incomes.

Best small business pharmacy ever. Workers are friendly and they are super fast at what they do! I…read morehighly suggest getting your prescriptions done here!

I have spent the last 2 days attempting to just speak to a real person at this business. Doctor…read moregave me a script to have filled and fax the it same time to them. He advised to follow up with a call "to move the process along"; that should have been a clue. Can someone listen to your voicemail messages and just return my call. If not I will just call the doctor back and see what other compounding pharmacies are around central KY.

Had been going to another compounding pharmacy in town that used a filler that made me as sick as…read morethe generic drug and refused to consider an alternative or to admit anything was haywire. Louisville Pharmacy worked with me to get the right filler for a gf medication. The pharmacist was superb! He made the right decision right off the bat as soon as I explained my experience. Go here!!

I really enjoy using Mathes Pharmacy and am grateful for their friendly and on-time service…read more The great services they provide are: *they will call you at an appointed time each month to automatically refill your medications. *they will deliver partial medication refills when the doctor office doesn't respond quick enough for any remaining medications. *they will deliver by the following day, if not the same day. *they have a store of health related products across the street, while selling such items in their pharmacy store. *I'd say the turn-over rate is relatively low. I've been using Mathes for two years and many of the same employees are still there. A huge plus! *signing for delivered medications is easy and quick. *they're quick to correct any errors, without any inconvenience to the customer. *a couple of times they ran out of a particular medication, which they restocked and delivered within a couple of days. *I think their prices are very competitive, if not better, than their competitors. A couple of times I called to compare prices and Mathes was definitely lower. They also price matched in order to keep my business. I loved that! I HIGHLY recommend Mathes. They're building a new store front. The new store is located in the same location - further back in the large parking lot. It's really nice to see local businesses pour money back into their business through expansion that'll not only help themselves, but benefit the customers as well.

We have used Mathes Pharmacy for several years. My entire family was always pleased with them. Last…read moreyear my wife's company was bought out. They switched our insurance plan, and Mathes was not listed as one of the pharmacies that we could use. We have a large family and couldn't justify paying the extra expenses to use them. So we were forced to use CVS, since that is the company that purchased my vehicle idea company. She was now an employee of the nations largest pharmacy chain. What we found was that this company was out of medications more than once. One time we had to wait a week and a half for a common medication to be refilled because they were out! 10 days without a medication, when there are numerous other pharmacies in the area owned by the same company. So fortunately CVS sold the company after a year, and we are able to go back to Mathes. As soon as my medications run out, I'll be there. Why go to Mathes? Because it's NOT a big box store pharmacy. You may not be wowed this it's customer service, but they are always friendly and very helpful. They will definitely take care of you. Plus they are local, which is a bonus to me. If you need a prescription delivered, they even have a free delivery service. I highly recommend going here. Skip the big guys. You won't be sorry.

If you're a Norton Commons native or in the surrounding area I would 10/10 recommend Commons Corner…read moreApothecary. I myself love to support local businesses and this one did not disappoint as far as apothecaries go! They're conveniently located on Norton Commons Blvd and are easy to access with plenty of room for street parking. They have a variety of over-the-counter products and can fill your prescriptions easily. If you're interested in finding out more about CBD, they carry a professional line that can only be sold via pharmacy or through a healthcare provider. (Extract Wellness!) The staff was extremely versed and knowledgeable about CBD so if you've been looking to try it, I would 1000% recommend bringing your questions here!

Only made one visit here upon recommendation of a physician as a place to find good, quality CBD…read moreoil for pain/discomfort treatment. It's a nice, little place and reminds me of the drugstores of old before the megachains like Walgreens and CVS took over. I halfway expected to see a soda fountain lurking in the back! LOL! They don't stock a huge amount of OTC stuff, but they have what seem to be the necessities and, if I lived in Norton Commons, I would likely make this my pharmacy of choice.